Flow Volkswagen of Asheville
Asheville, NC
Filter Reviews by Keyword
By Type
352 Reviews of Flow Volkswagen of Asheville
OK - but I took my Passat diesel in for an oil change. I had been there about an hour. Thinking that was a bit long for an oil change I went out to the servi I took my Passat diesel in for an oil change. I had been there about an hour. Thinking that was a bit long for an oil change I went out to the service manager to ask why it was taking so long. Turned out the shop computer was down. The car had been ready for 30 minutes and they were waiting for the computer to come up so they could do the paperwork. WHAT!?? Have these people become so enslaved by technology that they can't do receipts by hand with a pencil or pen. THIS IS NOT CUSTOMER BASED SERVICE ! Finally, they just let me take the car sans paperwork which they said would follow when the computer came up. I guess it never did because I have yet to see a the paperwork. This is the SECOND time this has happened to me at this dealership. BOO HISS ! Nice people -- very shoddy customer relations. More
Everyone was very helpful. Freddy Snedden, our sales rep, happily took us on two test drives pouting himself into the convertible backseat. He programmed my phone into the car's Freddy Snedden, our sales rep, happily took us on two test drives pouting himself into the convertible backseat. He programmed my phone into the car's system when we took possession. He was very pleasant to work with. James Lordman worked with us to resolve financing issues and procure the best possible financing option. More
Recently purchased used Jetta I recently purchased a pre-owned 2015 Jetta still barely under warranty. Concerned about transmission and a few electrical thing noticed. Asheville V I recently purchased a pre-owned 2015 Jetta still barely under warranty. Concerned about transmission and a few electrical thing noticed. Asheville Volkswagen got my car in quickly and checked all of my concerns. Gave the car a thorough check all under the warranty and gave me peace of mind. Fast personable and professional. More
Installed ECU and TCU upgrades. Discussed upgrade options with Jack, and decided to have both the ECU and the TCU reprogrammed on my new Golf R. While service was being performed, we Discussed upgrade options with Jack, and decided to have both the ECU and the TCU reprogrammed on my new Golf R. While service was being performed, we discussed and received information from Josh about a Tiguan we recently purchased from him. I was kept updated on the upgrade process and made to feel comfortable while we waited. I'm very pleased with the experience and the results. More
Courteous people cool shop Recall work done on VW. Second recall notice.You have great people beautiful store, just hope the brand is not too damaged from recent problems. Recall work done on VW. Second recall notice.You have great people beautiful store, just hope the brand is not too damaged from recent problems. More
Very friendly and professional. Jack did a great job ensuring I was taken care of while waiting, with the car, and after the service and work was done. The mechanics did a great job Jack did a great job ensuring I was taken care of while waiting, with the car, and after the service and work was done. The mechanics did a great job on the car. Very satisfied. More
Good service , wait time for service was a bit long but that can be expected without scheduling an appointment. Nice waiting area and overall am pleased with serv , wait time for service was a bit long but that can be expected without scheduling an appointment. Nice waiting area and overall am pleased with service. More
Excellence personafied! While on vacation in the Asheville area, we had a coolant leak on our 2002 Jetta Wagon. Made the appointment, brought it in, obtained a loaner car, pr While on vacation in the Asheville area, we had a coolant leak on our 2002 Jetta Wagon. Made the appointment, brought it in, obtained a loaner car, proceded with our vacation, and picked it up the next day. Couldn't have been any easier. This dealership's service department was helpful, friendly, courteous, clean and efficient. Go there if you need help! More
Regular Service Harmony Dealership is the best. I scheduled my TDI beetle for an oil and 40,000 check up. I knew in advance the cost and time involved, so no surprise Harmony Dealership is the best. I scheduled my TDI beetle for an oil and 40,000 check up. I knew in advance the cost and time involved, so no surprises. They gave me a ride to work without having to wait for a shuttle. Super easy to deal with and my car was shiny clean when I went to pick it up. Thanks More
Comfortable and Enjoyable car buying I am very happy with my new car; Stephanie Dilts was a huge help in explaining the process of buying the car and all of the new things to learn with o I am very happy with my new car; Stephanie Dilts was a huge help in explaining the process of buying the car and all of the new things to learn with owning a new Golf wagon. If I hear of any friends who are buying a new car, I will send new buyers to her. More