Flow Volkswagen of Asheville

Happy Customer Jack was very helpful. When it was time to pick up my car, he answered all my questions with useful, understandable information. That made a big diffe Jack was very helpful. When it was time to pick up my car, he answered all my questions with useful, understandable information. That made a big difference in my confidence in dealing with keeping my car in tip top condition. He was informed and informative - and very nice about it. Thank you. More

Great service as usual! We have been a customer here for the last couple of years. Every visit has been friendly, efficient and very thorough. We highly recommend Harmony Mot We have been a customer here for the last couple of years. Every visit has been friendly, efficient and very thorough. We highly recommend Harmony Motors! More

Great Had a great experience. Fast and efficient and everyone was super nice. I took the shuttle so I didn't have to wait there and they were easy and great Had a great experience. Fast and efficient and everyone was super nice. I took the shuttle so I didn't have to wait there and they were easy and great to work with. More

Efficient My experience with these guys couldn't have went any better. Sam was quick and precise with all estimates. She was very attentive to my needs and maki My experience with these guys couldn't have went any better. Sam was quick and precise with all estimates. She was very attentive to my needs and making sure that I got the right car for the right price. The other folks working there that I spoke with (Charles and James) were pleasant and helpful as well. I will definitely send people to them! More

Straightforward negotiations & extremely competitive pricing The personnel at Harmony Motors and Volkswagen of Asheville are a pleasure to deal with and the service is outstanding. This is the the third vehicle The personnel at Harmony Motors and Volkswagen of Asheville are a pleasure to deal with and the service is outstanding. This is the the third vehicle we purchased at Harmony and we will continue to go back. The pricing was extremely competitive and the sales people do not engage in any type of high-pressure tactics. The after sales service in the service department is also terrific - the work is done well, finished when promised, and at a fair price. Overall a great company with which to do business. More

Staff friendly and knowledgeable, great service! Booking in process was easy and staff were friendly and efficient. Loaner provided and it was clean. Overall a great experience. The VW Passat Die Booking in process was easy and staff were friendly and efficient. Loaner provided and it was clean. Overall a great experience. The VW Passat Diesel is a great car! More

Incredible This was one of the most impressive car buying experiences Ive ever had! At harmony motors we ran into a lot of friends that helped us buy our new Gol This was one of the most impressive car buying experiences Ive ever had! At harmony motors we ran into a lot of friends that helped us buy our new Golf SportWagon without any pressure and made it super easy for us More

Efficient service and polite, pleasant people Charles was very pleasant and the inspection was done in the amount of time he said it would be. I appreciate the quality of service and attention to Charles was very pleasant and the inspection was done in the amount of time he said it would be. I appreciate the quality of service and attention to detail. More

my engine light was on & it turned out to be a recall issue we drop the car off on Friday morning, & where told it was 4 hours ,since I had a appointment at 1:00pm I told Phillip we would pick it up on Saturda we drop the car off on Friday morning, & where told it was 4 hours ,since I had a appointment at 1:00pm I told Phillip we would pick it up on Saturday, morning. It was ready Thank you Frances More

Disappointing Service Department Visit - Updated I unfortunately had a very disappointing visit to the Asheville VW service department. I brought in my 2016 Golf R which I purchased there to have the I unfortunately had a very disappointing visit to the Asheville VW service department. I brought in my 2016 Golf R which I purchased there to have the subwoofer (VW part number 000051419) installed. I arrived a little after 8, and when checking the car in I asked the service advisor to give me a price quote on the install. He went and got the installer to come talk to me. The installer said he hadn’t done one before and would have to open it up and look at the scope of the install and then have the advisor get back to me. In the meantime I waited patiently in the waiting area. Over an hour later he finally found me and told me it would be a 6.5 hour install at a cost of almost $750.00. I gasped in surprise and asked why so much. He said it was a long install and a lot had to be done. I asked if there was a way they could cut me a break given I’d purchased the car there, and also given the inexperience of the technician not having done this before. He said no, that the service manager had quoted that price from what they had looked up as far as warranty. Luckily I had priced the install with several other dealers just in case there was a big difference. I got quotes from other dealers who had experience installing this part between $350 and $400. I asked if they would match the price and was told no. Given that is almost a $400 difference I made an appointment at another dealership and will have to drive 80 or so miles to get it done. Wow, this was some not so great hospitality being shown to a loyal customer. I mean why should I be made to pay a premium because of the inexperience of their technicians, and obviously comparably expensive labor costs? Makes me wonder if I was also taken advantage of when I bought the car initially. So, I left the dealership, disappointed and frustrated after having had to take the morning off work for nothing. I also had to schedule the install elsewhere which will mean more time spent. It is unlikely I’ll ever go back to Volkswagen of Asheville to service my Golf R or purchase another vehicle in the future after this exasperating experience as this does not sound like the level of service that should be offered to a loyal VW enthusiast. Update: The management at the dealership contacted me and offered to match the install price from the other dealership. More