Flow Toyota of Statesville

I JUST WANT YOU TO KNOW HOW VERY EXCEPTIONAL THIS COMPANY IS. I BOUGHT A CAR FROM ANOTHER DEALERSHIP AND DID NOT GET THE EXTENDED WARRANTY. I HAD BOUGHT MY CURRENT CAR TWO MONTHS AGO AND HAD BOUGHT THE CA IS. I BOUGHT A CAR FROM ANOTHER DEALERSHIP AND DID NOT GET THE EXTENDED WARRANTY. I HAD BOUGHT MY CURRENT CAR TWO MONTHS AGO AND HAD BOUGHT THE CAR I TRADED IN AT THE SAME DEALERSHIP. THUS, I HAD BOUGHT TWO CARS FROM THIS COMPANY. I HAD MADE ONLY TWO PAYMENTS ON THIS CAR WHEN IT STARTED ACTING UP. IT HAD NO POWER, WOULD NOT GO INTO OVERDRIVE AND THE ENGINE LIGHT WAS ON. I CONTACTED THE COMPANY I BOUGHT THE CAR FROM AND THEY ADVISED ME TO BRING IT IN. I TOOK MY CAR IN THE NEXT MORNING AND ARRIVED AT 0800 HRS. I TOLD THEM NOT TO DO ANYTHING TO IT UNTIL THEY SPOKE TO ME BECAUSE IT WASN'T UNDER WARRANTY.WE HAD BEEN DEALING WITH A SERIOUS ILLNESS IN THE FAMILY SO FUNDS WERE VERY LOW BECAUSE OF MISSED WORK AND DOCTOR BILLS.I WAS TOLD THAT THEY THOUGHT IT WAS BAD GAS. AFTER SITTING IN THE WAITING ROOM FOR 3 HOURS (11:00) I HAD NOT BEEN TALKED TO ABOUT MY CAR. I HAD TO GET SOMEONE TO HAVE THE SERVICE PERSON COME AND TALK TO ME. HE CAME IN AND ADVISED THAT THEY STILL THOUGHT IT WAS BAD GAS AND THAT THEY WERE GOING TO HAVE TO DRAIN IT OUT, CLEAN ALL MY HOSES ETC. AND IT WOULD COST $200.00. I TOLD HIM I DID NOT HAVE $200.00 TO MAKE A GUESS WITH. THE CAR HAD NOT BEEN PUT ON A DIAGNOSTIC MACHINE. HE ADVISED ME THAT THEY WERE STILL TESTING THE GAS. AFTER ANOTHER HOUR (12:00) I FINALLY WENT OUT AND ASKED HIM HOW LONG IT TAKES TO CHECK GAS. HE TOLD ME HE WOULD HAVE TO CHECK AND THEN CAME BACK A FEW MINUTES LATER SAYING THE SAME THING AND IT WOULD BE $200.00. EXCEPT THIS TIME HE STATED THEY HAD TO SEND THE GAS OFF (SOMETHING HE DID NOT STATE IN THE FIRST VISIT WITH ME). I TOLD HIM TO GIVE ME MY CAR. HE BROUGHT IT TO ME AND I TOOK IT TO A LOCAL GARAGE AND HAD IT PUT ON THE MACHINE. IT SHOWED A BAD THROTTLE POSITIONING SENSOR. IT TOOK 5 MINUTES TO FIND THE PROBLEM AS OPPOSED TO THE 4 HOURS AT THE DEALERSHIP. UNFORTUNATELY, THE PART IS VERY HARD TO FIND AND VERY COSTLY. THIS DEALERSHIP APOLOGIZED AND PROMISED PHONE CALLS THAT NEVER CAME. THEY DID NOT SEEM TO CARE AT ALL AND DID NOTHING TO HELP A REGULAR CUSTOMER IN DISTRESS. THAT'S OK. THIS CUSTOMER MADE A PHONE CALL TO TOYOTA WEST EXPLAINING MY PROBLEM. INSTEAD OF THE CRAP THAT I GOT FROM THE OTHER DEALERSHIP, THIS DEALERSHIP WENT ABOVE AND BEYOND TO HELP ME.NOT ONLY DID THEY TRY TO GET ME A NEW PART THAT I COULD AFFORD RIGHT NOW, BUT THEY FOUND ME A USED ONE. SO THE COST OF FIXING MY CAR WENT FROM $500.00 TO $80.00. THEY DIDN'T EVEN HAVE TO HELP ME, I WASN'T THEIR CUSTOMER....HOWEVER, I AM NOW AND ALL MY FRIENDS WILL KNOW ABOUT THESE SPECIAL PEOPLE. THEY WILL ALSO KNOW ABOUT THE CRAPPY DEALERSHIP I BOUGHT THE CAR FROM. THANK YOU SO VERY MUCH TOYOTA WEST ESPECIALLY, MIKE GLOVER AND BILLY DRAUGHAN. IT'S GOOD TO KNOW THAT THERE IS A BUSINESS THAT STILL CARES ABOUT PEOPLE, NOT JUST THE PRODUCT. More

David was very knowledgeable and accomodating, not at all high pressure salesman, which was very nice for a change. It was probably for this reason that we purchased on the same day as the visit. David was high pressure salesman, which was very nice for a change. It was probably for this reason that we purchased on the same day as the visit. David was a good guy to work with and we will recommend him to our friends and family. More

Salesman was friendly and helpful, without any pressure to buy. Financing process was much quicker than we've experienced at other dealerships. They were pet friendly. Requiring 250 words is probably why to buy. Financing process was much quicker than we've experienced at other dealerships. They were pet friendly. Requiring 250 words is probably why the dealership doesn't get many reviews. Their donuts were good. More

the dealership answered all our questions without being pushy. A good experience, helpful but not overbearing. The price was good and the trade-in fair. We would work with them again. We went to another de pushy. A good experience, helpful but not overbearing. The price was good and the trade-in fair. We would work with them again. We went to another dealership that was much more uncomfortable. We appreciatec Toyota West when we got back. More

Our experience was excellent, we purchased a used car and were treated 'top-notch' by all at Toyota West; starting with the first phone call (from searching the Web Site prior, to go over the used car invent were treated 'top-notch' by all at Toyota West; starting with the first phone call (from searching the Web Site prior, to go over the used car inventory) with Anita, who referred us to David (since the return call had to be after working hours), who listened to our needs/wants in a vehicle, arranged for a time to come in, coordinated just the right ones to test drive and look over on the lot, we were treated with the upmost in respect. As it came time for the usual 'nightmare' of then negotiating a deal with financing, Mike was a true gem and worked out even a better deal/rate than we anticipated and went 'above and beyond' to get us the very best price and financing rate deal. We have rented cars from this dealership before for out-of-town trips, and overall from top to bottom, the service, staff and experience at Toyota West is the most positive car-buying experience we have ever had. Period. We would highly recommend anyone to go nowhere else but Toyota West! More

The best car buying experience I've ever had. William was an excellent no nonsense fiendly sales person. He was also knowledgeable of the vehicle(Tacoma). Our bargaining process took a while and everyon was an excellent no nonsense fiendly sales person. He was also knowledgeable of the vehicle(Tacoma). Our bargaining process took a while and everyone there was so patient and was able to work out a pretty good deal for us. You guys rock. More

I was very pleased with the professionalism of Cordell Hughes. He was very knowledgeable of the vehicle that i purchased. He assured me that i had nothing to worry about concerning the negative publicity Hughes. He was very knowledgeable of the vehicle that i purchased. He assured me that i had nothing to worry about concerning the negative publicity that Toyota has recently undergone. I will recommend him to anyone looking for a new vehicle.Thank you Mr. Hughes for your dedication to your customers. More

We are a previous customers of Toyota West. We purchased a truck last year. We found ourselves needing to buy a new car due to an accident which totaled our old car (not Toyota). We had a great experience w a truck last year. We found ourselves needing to buy a new car due to an accident which totaled our old car (not Toyota). We had a great experience with the Tundra purchase so there was no question we would return to Toyota West! Jerry Lambert is a super salesman. He looked and found just what we needed. He was sensitive to what we had just experienced. Mike Gurley took care of the paperwork just as efficiently as he did last year. We plan to purchase future vehicles from Toyota West and would highly recommend Jerry, Mike and all the staff to anyone! Very pleasant experience! More

I have gone to other Toyota dealerships and always come back to Toyota West. I find they have given me the best deal with the best service. I have been impressed with ALL of thier staff...even the young back to Toyota West. I find they have given me the best deal with the best service. I have been impressed with ALL of thier staff...even the young lady that cleans congratulated me on my new purchase! Now THAT'S taking customer service to a new level! Reccomend this dealership to anyone that will listen to me! Thank you Toyota West! More

We worked with Perry Whaley on the purchase of two new Toyotas. He was very patient and friendly through the entire process. The entire staff at Toyota West was a pleasure to deal with. We would recommend Toyotas. He was very patient and friendly through the entire process. The entire staff at Toyota West was a pleasure to deal with. We would recommend Perry and the Toyota West dealership for your next car purchase. When we are ready to trade again, we will return to Toyota West. Thanks to Perry for a great buying experience!! David & Linda Pennell More