Flow Subaru Winston-Salem

I've always received polite treatment and any needed service items have been fixed on the very first attempt. In fairness, we're on our 6th Subaru and we haven't really had any repairs other than a cou service items have been fixed on the very first attempt. In fairness, we're on our 6th Subaru and we haven't really had any repairs other than a couple of recalls. We're very pleased with Flow. More

This is my second purchase from this dealership. I bought a 2019 Ascent from them and have done service with them on that one since we purchased it. When it was time to purchase another car, after I bought a 2019 Ascent from them and have done service with them on that one since we purchased it. When it was time to purchase another car, after test-driving 4 other cars, we chose to buy another Ascent and get the 2023 model. Alyssa was our sales agent, and she was knowledgeable, professional, and we really enjoyed working with her. We have been happy with our experiences at this dealership since 2019, and would absolutely recommend them to friends. More

Ruben was great and went above and beyond helping us get the car I wanted. Have us alot of info and was a pleasure to do business. I love my sabaru and this is my 4th one. Everyone was great to work with at the car I wanted. Have us alot of info and was a pleasure to do business. I love my sabaru and this is my 4th one. Everyone was great to work with at the dealership. Very helpful. More

This was my first purchase from this dealership. It was not any better or worse than most dealerships that I’ve purchased cars from. The one thing that did stand out was their willingness to fix a It was not any better or worse than most dealerships that I’ve purchased cars from. The one thing that did stand out was their willingness to fix a mistake without giving the customer a hard time. I do appreciate everyone that was involved that helped out with the issue. I would definitely recommend buying a car from the dealership. More

It was a hoiiday and service took longer than anticipated I brought car in for oil change and the upgraded computer program. The service person did not charge for the service as I waited 3 hrs. I brought car in for oil change and the upgraded computer program. The service person did not charge for the service as I waited 3 hrs. More

Wish that all auto shopping experences were this pleasureable. Everything about the experience was excellent, especially the people. pleasureable. Everything about the experience was excellent, especially the people. More

Just yesterday, this “Boomer” worried that I most certainly must have been in the midst of a “senior moment” while reaching out to Flow Subaru’s Service Dept. for some trouble shooting answers pertai certainly must have been in the midst of a “senior moment” while reaching out to Flow Subaru’s Service Dept. for some trouble shooting answers pertaining to my 2019 Subaru Outback. Most fortunately for me, my call was routed to amazing Kristen for help and advice. There is truly no way that I can adequately convey how ultimately patient, kind, and respectful she was to my situation. Professionally, she went way above and beyond my expectations for resolution to a problem which turned out to be nothing more than a dead battery. Initially, no thanks to my frantic online research, I had already feared the worst outcome of it being a po$$ible electrical malfunction, etc. But, with Kristen’s knowledgeable expertise and precise attention to detail when questioning the specific issues, she immediately and most correctly identified the basic problem. In addition to everything else, she even waited while I made several trips back & forth to the vehicle to retrieve information that would be needed to contact Subaru’s Roadside Assistance service (which fortunately I qualified for unbeknownst to me without Kristen’s helpful advice). In addition to everything else she had already done for me at near closing time on a Friday, Kristen went way over and above my expectations by also providing me with her personal cell number just in case I ran into any further complications before bringing my vehicle in for a diagnostic evaluation on Monday. In summation, you have a most phenomenal employee in Kristen and I owe her nothing less than a huge debt of gratitude. Warmest blessings to her and your conscientious team of Flow service providers who emulate her exemplary work ethic, standards. More

No problem with getting appointment. Quick to do the service requested, and kept the car clean. Did not get the car washed, it was working. Quick to do the service requested, and kept the car clean. Did not get the car washed, it was working. More