Flow Lexus of Winston-Salem

Perfection in the Service Department! I was greeted by Russ before I could get out of the car. Russ was ready for me! He had a private office available for me, so I could work while my c I was greeted by Russ before I could get out of the car. Russ was ready for me! He had a private office available for me, so I could work while my card was being serviced, so no lost time for me! The service folks found a problem that I did not even know about, which probably saved me from getting stranded somewhere. Like I said - Perfection It's times like this that make me appreciate Russ and the other great people at Flow Lexus! More

Service beyond service Susi...my service representative is OUTSTANDING!!! Susi always greets me as soon as I get out of my car and is very approachable and personable. I alw Susi...my service representative is OUTSTANDING!!! Susi always greets me as soon as I get out of my car and is very approachable and personable. I always know the time schedule on the completion of my car and all service issues are handled flawlessly. She is very receptive to any issues I have and that includes obtaining a rental for me in case I have other commitments while I'm in Winston-Salem. She is awesome and if you don't have the pleasure of meeting Ms. Todd and experiencing her customer service...you're missing out!! More

Courteous and professional Excellent customer service, kind, professional and very helpful personnel. Service work completed quickly and on time including a car clean service. G Excellent customer service, kind, professional and very helpful personnel. Service work completed quickly and on time including a car clean service. Great job by the team! More

Basic service Fast and professional. Great customer lounge. Good attitude on part of all personnel. Made us feel welcome. Follow-up by Susi was good, as well. Fast and professional. Great customer lounge. Good attitude on part of all personnel. Made us feel welcome. Follow-up by Susi was good, as well. More

Helpful Great place and everybody was so respectful. Even the young older gentlemen that brought me the loaner vehicle. He was so concerned and gave me good a Great place and everybody was so respectful. Even the young older gentlemen that brought me the loaner vehicle. He was so concerned and gave me good advice. More

Cares about their customers The service center at Flow Lexus continues to be the best in the business. They always go the extra mile for their customers, and treat everyone like The service center at Flow Lexus continues to be the best in the business. They always go the extra mile for their customers, and treat everyone like family. Even though my vehicle is aged, they still give me the same service they did when it was new. Susie Todd is fantastic! More

Excellent as always The service from Flow Lexus is always outstanding. Russ does an outstanding job to accommodate my schedule, and I feel he takes a personal interest in The service from Flow Lexus is always outstanding. Russ does an outstanding job to accommodate my schedule, and I feel he takes a personal interest in not just my car, but in who I am as well. More

Great Customer Service Great customer service. Susi goes above and beyond to deliver. The whole teams is friendly and take extra efforts to be certain your experience is a g Great customer service. Susi goes above and beyond to deliver. The whole teams is friendly and take extra efforts to be certain your experience is a good one. More

Recall for Service We have used Flow Lexus of Winston-Salem Service since 2001. We have always been pleased with the professionalism of the employees and for the work p We have used Flow Lexus of Winston-Salem Service since 2001. We have always been pleased with the professionalism of the employees and for the work provided. For this particular service, Susi Todd called to let us know about a recall on one of our vehicles. She made every effort to work around our schedule and help in anyway possible to not make this an inconvenience for us. Susi has always been great to work with whenever we need service on a vehicle. Thanks for having a great Service Department with good employees and people we can trust! More

Great Always enjoy working with Susie Todd. Very helpful and gives accurate estimates. She is tops in customer service. My car was serviced as we discussed Always enjoy working with Susie Todd. Very helpful and gives accurate estimates. She is tops in customer service. My car was serviced as we discussed and ready on time More