Flow Lexus of Winston-Salem

Scott Hunter,sales and Kevin in finance took especially good care of me in my immediate post-surgery discomfort. They were accomodating in finding the new model upgrade of the red GS350 that I love. They good care of me in my immediate post-surgery discomfort. They were accomodating in finding the new model upgrade of the red GS350 that I love. They facilitated purchase of my new car at what was a difficult personal time for me. Scott is friendly, effecient, helpful, knowledgeable of his product and it is a pleasure to do business with him. He makes buying a new car fun and easy as did his dealership. Cudoos to Scott Hunter, Kevin in Finance, Russ in Service at the Flow Lexus of Winston-Salem, NC. More

I had been in the market for a large SUV for several months. After driving, and researching the Infiniti QX56, Mercedes Benz GL, and Range Rover, my wife and I decided on the 2011 LX 570. We took into c months. After driving, and researching the Infiniti QX56, Mercedes Benz GL, and Range Rover, my wife and I decided on the 2011 LX 570. We took into consideration reliability, resale value, dealer service and our prior experience with Lexus, so our choice was easy. I purchased the vehicle over the phone from Bill Pardue in less than an hour. The negotiations were very professional and he was courteous of my time. When I picked up our vehicle my expectations were exceeded once again. I was greeted, and congratulated by not only Bill Pardue, but my service representative Russ Miller, as well as the new car and general sales managers. My paperwork was completed in less than thirty minutes. No bait and switch on pricing and fees, and every detail was as we previously discussed over the phone. Bill thoroughly went over every detail of the vehicle and gave me his personal number if I ever had any questions. If you have not had the pleasure of Lexus sales, service, and professionalism, drive to Winston and ask for Bill, you will not be disappointed. I highly recommend Flow Lexus of WInston Salem. More

I was in the market for a new car and was trying to decide between a mid-size suv or a sedan. I have always liked the look of the RX 330/350 and the IS250 but had not ever driven either one. I had ot decide between a mid-size suv or a sedan. I have always liked the look of the RX 330/350 and the IS250 but had not ever driven either one. I had other makes on my list of choices as well but wanted to start narrowing down my selection. My husband and I went to Flow Lexus on a Saturday evening and even though it was almost closing time, Wally Gordon, a salesman was most helpful and took the time to show me the vehicle along with explaining some of the available features. I made an appointment to come in the following weekend for a test drive. Once I had the opportunity to take a look at the other makes on my list, Lexus remained on top and after test driving the IS250/IS350, I had made my decision. When I went back with my husband, Wally wasn't available to help and Paul Richardson was the salesman who helped with with my test drive. I drove both the RX 350 and the IS250/IS350; during the test drives Paul was very informative and helpful, providing information related to the construction of the vehicle and the many changes made over the years for customer satisfaction. I left the dealership to take a look at a few other makes I was interested in and after a few hours, I had decided that I definitely wanted a Lexus but was having trouble deciding between the RX and the IS model. Paul helped me look at all the xxxxxxand con's of each vehicle providing helpful suggestion along the way. After much debate and discussion, I decided on an IS 350, pearl white with black interior, however there was not one on the lot. Paul researched the inventory being received by the dealership and discovered that one was scheduled for shipment exactly like I wanted. We went ahead with the paperwork and I was given a loaner RX to drive until my vehicle was delivered. I was left with the impression that I was the most important customer of the day, which is how every customer should feel, even though there were many more at the dealership working with other sales people. When I left with my loaner, I knew I had made the right decision to go with Flow Lexus. I picked up my new car yesterday, 3/24/11 and received what I will call the "star" treatment and felt like I was the most important person there. I will definitely recommend Flow Lexus to anyone who asks and to contact Paul to help with their purchase. More

Flow Lexus of Winston-Salem is a very professional sales/service organization with friendly staff who do their best to cooperate with your needs and time schedule. I have worked with Suzie in service sales/service organization with friendly staff who do their best to cooperate with your needs and time schedule. I have worked with Suzie in service for several years, and she is always a pleasure. I recommend Flow Winston-Salem for anyone in the area looking for a Lexus -- new or used. More

Scott and the team at Flow Lexus were true professionals. The decision to trade in an existing lease took several months to make. Scott was patient while I digested the facts and numbers and responsive when The decision to trade in an existing lease took several months to make. Scott was patient while I digested the facts and numbers and responsive when I needed more information. I have recommended Scott to several people and will continue to do so. More

I have a longstanding relationship with this dealer. I have purchased eight new vehicles over a number of years. I have always been well treated and felt like Bill Lund gave me a great dealon my most rece have purchased eight new vehicles over a number of years. I have always been well treated and felt like Bill Lund gave me a great dealon my most recent purchase. The service department is outstanding. Susie Todd has worked with us for the majority of our relationship with flow and is one of the primary reasons we do business here. More

I have driven Lexus for 20 years and all purchases and/or leases have been through this dealership. In North Carolina, there are only three dealership owners: Charlotte, Raleigh, and the Triad (WS/GSO/HP). leases have been through this dealership. In North Carolina, there are only three dealership owners: Charlotte, Raleigh, and the Triad (WS/GSO/HP). The Flow dealership in Winston-Salem is most professional and customer-oriented. My experience this time was my best: Scott Hunter was helpful, knowledgable, quick to respond to our requests, and appeared to be genuinely interested in helping us make a good decision. Due to recession economy we felt we got a very fair price. The financial manager and the sales manager were also pleasant and helpful. No one seemed in a hurry to get us "sold" and out the door. Also, my experiences with the service department at Flow are positive overall. While I personally do not need all the glitz offered in their physical facilities, as long as my experiences remain on the level I've known so far, I will continue to take my business to them. Dee Parker More

When we first stopped buy to look at a used car we saw on the web, we were greeted by Wally Gordon. He was very informative, courteous, and best of all not pushy. We looked, and left and there was not the us the web, we were greeted by Wally Gordon. He was very informative, courteous, and best of all not pushy. We looked, and left and there was not the usual hard press for additional information from us. He simply gave us his card and asked us to remember him if we came back. We continued to look but found the car at Flow Lexus to be the best value. We went back and asked for Wally, negotiated a fair price, bought the car, and have had nothing but positive experiences since our purchase. So much so that, we just bought a second car from Wally. Great! More

My husband and I could not have asked for a more positive experience when purchasing our new 2011 Lexus. Wally Gordon was our representative and he could not have been more gracious, informative and overall experience when purchasing our new 2011 Lexus. Wally Gordon was our representative and he could not have been more gracious, informative and overall the sales rep one hopes to encounter when walking into a car dealership. I found him to be very professional,friendly and exceptionally knowledgeable. He thorougly explained to me all the "bells and whistles" on my new car- I SO APPRECIATED the time he took with this area! I would not hesitate to send any of my friends to Flox Lexus, my car speaks for itself, and I would be most adament that they ask for Wally in order to have the optimal experience when making their purchase. More

tested new 200ct great car. richard stay late so i could test drive the new car. I have own three lexus cars.flow lexus of winston salem has better deals than flow lexus of greensboro.flow lexus of winston test drive the new car. I have own three lexus cars.flow lexus of winston salem has better deals than flow lexus of greensboro.flow lexus of winston salem has more cars to pick from.the sales staff are great. More