Fletcher Jones Toyota of Carson

They called my girlfriend in to trade a car she bought from them 1 year ago and stated she needed NO money down. Once we got there they asked can she turn her other car in as a repo and her credit will b from them 1 year ago and stated she needed NO money down. Once we got there they asked can she turn her other car in as a repo and her credit will be back to normal within 1 year. WHAT!!!! By the way she has A+ Credit and explained to them she wanted to buy a home. He then said everyone does it. The business card he gave us was in the name of Tamer Ahmed. BEWARE....... More

I have been leasing cars with Chilly for the past several years and realized that all he cares about is leasing cars or selling cars. I was rushed into another lease which was 400 more per month and not eve years and realized that all he cares about is leasing cars or selling cars. I was rushed into another lease which was 400 more per month and not even 24 hours later, I called him and he told me it was too late. WARNING!!! I was so upset and tried to deal with my new lease on a 2013rav4 EV that it just got worse by they day. I called TFS, Corporate and spoke to the Customer Service Manager Walt who referred me to the sales manager Ishim? WHO had no sympathy for me and told me....."we sell cars only and nothing else!".....Be careful with this dealership, Chilly said he was my friend but no friend would ever allow this to happen to a single mom with 2 kids. I am planning on reporting this to the better business bureau. Even if I can't get out my lease, I will definitely not refer any friends or family and will never lease from this dealership again. Once my lease is up, I will gladly return this 2013rav4 EV. There are other Toyota dealerships around.....find one that really cares about their customers. More

Horrible customer service from their internet salesperson Paul Dozier. We got pricing through the internet which was the easy part. But when we arrived Paul was uninspired to show us the selection of vehic Paul Dozier. We got pricing through the internet which was the easy part. But when we arrived Paul was uninspired to show us the selection of vehicles. He was not interested in being a good sales person, as he put it "I don't walk the lot, if you want to do that, there's other salespeople that can do that for you". He kept saying he does all his work on the computer. Yet he was not knowledgable about any of the options available. HIs attitude towards the entire process was poor. Sensing frustration that we were asking questions the couldn't answer, at one point, we had to ask if everything was okay. He kept saying things like "I don't know what to tell you" and "This is what it comes with"... all great responses of a good sales person. At this point, he became defensive. Subsequently, he got so flustered at his lack of knowledge and patience that he decided to pass us along to another sales person. Mind you, we had only been on the lot for not more than 20 minutes at this point. He just couldn't resist telling us why he decided that he couldn't work with us on the deal. He was simply afraid that we would give him a bad survey. He said "I can't afford a bad survey". Fortunately, these days the manufacturer and the dealership to some degree rely on these after the sale surveys to base a certain portion of the sales persons compensation. Isn't the purpose of the survey to reflect an honest opinion of how the sales person actually did? If he did a good job showing the car and provided good customer service, then he deserves a good survey report. If he was impatient, rude and not knowledgable about the car, then he deserves a bad survey. In this case, Paul Dozier was trying to cheat the internal Toyota system by cherry picking customers and bypassing the ones who he thought would give a bad survey. What he should be doing is to be trained in customer service and product knowledge. Unfortunately, he was more concerned about his survey. Whether you buy your car from Carson Toyota is up to you, but be warned about dealing with Paul Dozier. If you do end up buying a car from Paul, please do not throw away the survey. It is an import part of the sales process. If he treated you with respect and provided good service, then give him the correct marks. If he did not know the product or provided bad customer service or didn't explain the options of the car or simply took the time to answer your questions, then do him a favor by giving the appropriate marks on his survey. The survey is a valuable tool that the customer has to really make a difference on how average people are treated these days. Please don't think your opinion does not matter, you have the power to make a difference. More

Several months ago, My wife and I purchased a 2013 Prius Persona from Dianne. We have known her for years but this was the first opportunity we have had to actually complete a transaction. I am writing th Persona from Dianne. We have known her for years but this was the first opportunity we have had to actually complete a transaction. I am writing this review to echo the other 5 star reviews already posted; and to express my opinion on an unbelievable 2 star review that was posted by one disgruntled customer. Personally, I like dealing with Dianne because there is no BS. But if you take a bad attitude with when you first meet her, you may leave with a distorted first impression. When making a major purchase, I'm not one who likes to engage in a lot of chit chat. I typically do extensive research on my own, develop a list of questions and then go to the dealer searching facts. Dianne is a successful and busy professional who will socialize as much (or as little) as you want, while skillfully leading you through the buying experience. She has always given me honest, direct and to-the point answers--not always what I want to hear; but they are what I need to hear. She tells it the way it is. My prior car buying experiences, with other sales representatives, was never as easy as it was with Dianne. Usually, it involved at least four hours of hassle-filled negotiations designed to wear me down to the point of exhaustion. Getting a straight answer to a question has always been like pulling teeth. Even when I lthinki I have gotten a great deal, I am sure that I have paid the price the Dealer would have given to anyone, Not the case with Dianne. We completed the entire process, hassle-freed, in 90 minutes and not once did she have to ask a supervisor or manager for approval. I left feeling good about the deal: one fair to me and fair to Carson Toyota. Oh, one last thing, When Dianne and I "finished", she turned me over to a representative in the Finance Department. Now, this is the part I hate the most because after thinking you have gotten a good deal, the finance person puts pressure on you to buy extended service contacts and other optional products. At Carson Toyota I was able to just say "no" and the transaction was completed promptly. I am happy to highly recommend Dianne at Carson Toyota. Mel More

I represent the new generation of consumers who is Internet-savvy and empowered with a LOT of information about my desired vehicle prior to my actual purchase. Unfortunately, many of the dealers ou Internet-savvy and empowered with a LOT of information about my desired vehicle prior to my actual purchase. Unfortunately, many of the dealers out there are still way behind the times and do not recognize this particular demographic. This demographic is only growing and may significantly influence how car shopping is done. Just ask Best Buy and how Amazon has totally revamped the retail landscape. I apologize for the digression but this is where Dianne Whitmire of Carson Toyota shines. I was in the market for a 2013 Prius Plug-in. I had researched exhaustively online resources such as Kelley Blue Book (www.kbb.com) and Edmunds to get the fair market price and the exact specifications I wanted. I had contacted (online and via email) over 10 Toyota dealerships (including the ones from Costco) and received quotes from at least 6 of them. I researched various feedback forums such as Yelp and dealerrater.com to find out each dealer's reputation and customer experience. Basically, since every dealer sells the same widget (e.g. Prius Plug-in), my selection critieria came down to the following: 1. Price 2. Sales Experience (I do not want any hassle and want to agree on the Out The Door price BEFORE going to the dealership). Basically, I don't want to waste time and just want to go in to sign the paperwork and leave 3. Dealer/Sales Person's Reputation Before I discovered Dianne from Carson Toyota I was pretty much set on a couple of dealers who had good reputation and pretty competitive pricing. However, my brother directed me to Dianne because one of his friends had purchased a 2012 Prius Plug-in from her and he had only great things to say about her. Always being the skeptic, I started researching online and discovered the same feedback from pretty much everything written about her. I contacted Dianne and her offer was definitely much more competitive than even the lowest offer I had received from all the other dealers. Furthermore, she was very responsive and easy to work with. It was an easy decision for me to go with her even though she is definitely one of the farthest dealers from my home. I agreed on my Prius's specifications, OTD price, and financing (0% for 36 months!). I then opted for Dianne's "Express Checkout" where I provided most of my information ahead of time so that most of the paperwork is done before I arrived. On the day of purchase, the vehicle had the options installed, was washed and ready to go. I signed paperwork, received vehicle and rebate instructions from Dianne, then went to the Finance Manager (Hesham, who by the way, was also great and easy to work with) to sign the financing documentation. The entire process took less than 90 minutes (which probably would have been even quicker if I had not been so chatty with Dianne.) To put it in perspective, my brother-in-law recently bought a Lexus from another dealer which took literally over "10 hours" (NOT exaggerating, from 10AM to 9PM), and this was with him agreeing on the price and specs BEFORE he arrived at the dealer. I typically do not write reviews unless the experience is exceptionally good or bad. With Dianne Whitmire of Carson, I think she definitely deserves exceptional recognition and accolades because I really think she cares deeply about the customer, the sales experience, and her reputation. Case in point - even after the sale was complete and I was ready to go, she took another 15 minutes showing me the car and helping me sync my iPhone with the car's Bluetooth. During that time, she received a phone call and instead of brushing me off and telling me to just figure out the rest on my own, she was very patient and told the other (new) customer that she was in the middle of working with another customer and she would call back after. These are the little tell-tale signs of a person's character and philosophy - by her actions which trump lip service. In short, I told Dianne that she is literally transforming car buying (especially for the "informed" demographic) and turning it into an efficient and pleasant experience. Anyone looking to buy or lease a Toyota (or any car for that matter) would be crazy not to contact Dianne Whitmire first. Thank you Dianne! More

My sales person Michael Clemons is wonderful. He is such a friendly and professional gentleman. He spent 4 hours with me helping me pick out a car that I could afford and was excited to drive. I plan on sen a friendly and professional gentleman. He spent 4 hours with me helping me pick out a car that I could afford and was excited to drive. I plan on sending more people his way. More

I would like to recognize Diane for being an excellent sales person and being very honest. I would definitely work with her again, as well as refer my family and friends to see her for a car. sales person and being very honest. I would definitely work with her again, as well as refer my family and friends to see her for a car. More

A disturbingly unprofessional and belligerent tone was set by Dianne Whitmire, whose condescending "you are an idiot" attitude served only to get this potential customer very upset. The "managers" of Cars set by Dianne Whitmire, whose condescending "you are an idiot" attitude served only to get this potential customer very upset. The "managers" of Carson were all copied on the email exchange that occurred - not one of them wrote back or called to resolve the bad feelings Ms. Whitmire had created. It is sales people like Ms. Whitmire that belittle the professionalism of those in the car sales industry who truly WORK HARD to EARN a potential new customer's business. Stay away! More

Dealt with Luis in the parts department for my 2013 Scion FR-S. I can't even begin to explain how helpful, patient, and great he was to work with. Got my imported parts with all the hardware I needed and got FR-S. I can't even begin to explain how helpful, patient, and great he was to work with. Got my imported parts with all the hardware I needed and got it to me quickly. They will have my business for any future parts for my FR-S! 5 Star service. More

I was originally financed by Credit Union. They sent me to Carson Toyota to get the car that I wanted so that they would just pull it out for me. I got there spoke to Nate and I asked him if I can come bac to Carson Toyota to get the car that I wanted so that they would just pull it out for me. I got there spoke to Nate and I asked him if I can come back and do this some other time because I have work. He said, "No, because the deal that we made with the bank only lasts for today." So i thought ok, I don't want to go through the bank again and get financed and wait 2 hours again, so might as well do it now. After signing some papers, he sent me to Carson Toyota financing. Over there I spoke to NADER. Originally Credit Union already approved the financing for my car for at 1.9% APR. I talked to this NADER guy and he told me, "No, because your credit score is a little bit low THEY gave you the finance at 2.9% APR" I thought ok fine. Then he went on and offer me the LOJACK, GAP insurance, and Extended warranty for 6 years. I went home after signing and got to thinking that i want to get the LOJACK, GAP insurance, and the Extended warranty out. I came back a couple days later to get those three taken out, so once again i had to deal with NADER. I talked to him and he said the LOJACK is already locked in and cannot be taken out. Fine i said, "I still want to get the GAP insurance and the 6 year extended warranty out." He talked and talked for 30-45 minutes convincing me that it is actually a deal. It doesn't matter to me whether it benefits me or not I just wanted them out. So finally i put my foot down and said, "I still want them taken out" Finally he agreed and went out to print out the new paperwork with the GAP insurance and extended warranty out. He came back in 20-25 minutes with the new papers for me to sign. Lo and behold the extended warranty was out but the GAP insurance is still in the contract! So i said whatever, i don't want to deal with it anymore. I signed the papers and left. One month after, i get a letter from Carson Toyota telling me that I need to make the payments to them instead of Credit Union who i thought financed my car. I called the customer service in Carson Toyota and spoke to SANDRA or SARA who didn't help me at all. She wanted me to talk to financing again and get my car refinance and all that bull. So i called the Credit Union and spoke to a representative there. They told me that what Carson Toyota did was wrong, that it looks like they stole the financing from the Credit Union. Now I have to deal with this problem of refinancing my car, try to get the loan transferred from Carson Toyota to Credit Union and all this mumbo jumbo crap that I didn't need to go through in the first place. Thank you CARSON TOYOTA for giving me a first time buyer terrible experience in buying a new car! More