Yes I contacted my insurance… damage caused to vehicle by your own tire is not covered by vehicle insurance… check it out people… I got aaa. Only fire, vandalism, accident or animal are covered… bottom line is Toyota let me leave dealership on a leaky valve stem which should have been c hanged… even if I had to pay out of pocket… nothing was said about valve stem leaking…they utilized the Tacoma computer system to see how fast I was driving, how the tire pressure was.. they used this system against my claim… watch out people, your car is recording you… they didn’t utilize this system for MY safety though… they had my truck for a day and a half… I leave the dealership, get home and computer on vehicle says my tire going flat… called them back no response for a day and a half… tire went flat.. got a rental car..$$$ waited for Toyota… they say warranty blah blah blah.. I say crappy service that put my safety at risk… NO AMBIGUITY… JUST TRUTH… AN INJURY TO ONE IS A INJURY TO ALL..

Bought a new 2026 Tacoma. Tire delaminated/ failed at less than 3,000 miles. Caused damage to vehicle. Advisor Jesse Gutierrez said all they could do is change tire. Damage is on me. Well ok, so they put new tire on. I ask did you check for leaks he said yes. I asked did you dunk it? He said yes. I get home tire psi sensor comes on. Low air. I check tire with soapy water. It’s leaking. They didn’t change valve stem like you’re supposed to. Major safety issue. They don’t care. I bought new tires at America’s tires so I don’t have to deal with incompetent people at fletcher Jones Carson. An injury to one is an injury to all…

Reneged on a Deal Appalling experience, and especially disappointing given that I’m a repeat customer of Fletcher Jones Auto Group who has also referred other buyers to FJ Auto dealerships. .I’m also a veteran and a senior citizen. I’d have expected better treatment given that history alone, let alone as a first-time customer. I first inquired through their website on July 28th and spoke with Daniel, who set up an appointment for me with the used car manager, Pablo, for Saturday, August 1st. I drove about an hour to get there, only to be handed off to a different salesman instead of the person I’d arranged to meet. The Tundra I came for was still available. I test drove it, sat down and negotiated an out-the-door price, and agreed to it. They had me fill out paperwork and hand over my Social Security number for a credit check. I was told I’d have 5 business days to secure my own financing if I wanted to shop rates elsewhere. Then I waited for hours. After all that, they suddenly pulled the deal — no real explanation, after I’d already agreed to a price, completed paperwork, and handed over my SSN. Then they tried to switch an sell me a new much higher price truck. Loyalty and referrals apparently mean nothing here. Being bounced from the person I set the appointment with, then strung along for hours after handing over sensitive personal information, was genuinely stressful — my blood pressure was up by the end of it. This is not how any customer should be treated, let alone one who’s supported Fletcher Jones Auto Group repeatedly and sent them business. Worst car buying experience.

I took my car in for service, was being helped by Susana Perez. I asked for shuttle service she told me the guy was on his lunch and he would call me on the loudspeaker when he was ready. After about an hour I went to ask about the shuttle and why it was taking so long. She said they only had one driver the other one didn’t show up. She said she could call me an Uber, I asked her to check how much longer until my car was ready and she said an hour. I told her there was no point in going home I would have to come right back, and asked why I wasn’t provided an Uber at the start, not after I waited for an hour. She did not seem to grasp the concept that it would be a waste of time to take an Uber now especially since my car was almost ready. She did not care at all, and simply brushed my concerns off and gave me an attitude. She also kept making excuses, I asked her why she would book me when the driver is scheduled to be on lunch, she said they don’t schedule shuttles when they schedule appointments, then I asked her why did the person who called to set up the appointment ask if I was going to wait or take a shuttle? Just all around disorganized, she had no clue what she was doing and needs better training and customer service. Susanna Perez stay away from her or ask for another person to help you. To top it off they lost my key ring for my car keys. Terrible experience.

I had a bad encounter with Prunion. He is a xxxxx. He was not a sympathetic salesperson to work with. He is stuck up and conceded. He is a bad apple. He said he had enough of me, well let me tell you this Mr. Prunion, I had enough of you. I made a visit to FJ from the San Gabriel Valley. There are several dealerships here, but there are reasons I decided to goto Carson. New building and complimentary drinks. Good inventory selection. Prunion ruined it for me.

They sold the car we ordered and waited over 1 month for bad business practices