Fletcher Jones Toyota of Carson

Getting them to call back is impossible I live about 50 miles away, so before I go to the center I call. Today I wanted to talk to someone about 4 new tires for the Camry I purchased there. I live about 50 miles away, so before I go to the center I call. Today I wanted to talk to someone about 4 new tires for the Camry I purchased there...first I spoke to the receptionist who transferred me to parts. There I spoke to Scott who could only give me a price per tire...from there he transferred me to service since he couldn't give me an "out the door"price...but I had to leave a voicemail because the service people weren't picking up. I left a detailed message and have yet to hear back...going on 3 hours. In the meantime I was able to talk to an actual person at Dolan Toyota, Les Schwab, Discount Tires, and Big O. This is not the first time that I haven't received a call back. I am done with Carson Toyota More

EXCEPTIONAL SERVICE from the Service Department!! I’ve serviced my Avalon for 3 years – which is how long I’ve had the car. I wouldn't keep coming back if the service wasn't EXCEPTIONAL!!. Everyone in I’ve serviced my Avalon for 3 years – which is how long I’ve had the car. I wouldn't keep coming back if the service wasn't EXCEPTIONAL!!. Everyone in the service department is really helpful but my current go-to person is Eric. He's been helping me on a regular basis and I always feel better when I give my keys to him - and Patty before him. They always explain everything simply and in detail, answer my questions- because I usually have a lot. Courteous and professional – they treat me as though I was their best customer. I usually wait for service in their comfy chairs in the lounge area with fresh doughnuts, muffins and coffee. Personally come and get me when work is completed. My experience has been – that those who leave with bad taste in their mouth – usually arrived there with it already. This service center gets a full complement of 5 Stars :) More

Worst family owned business EVER! This is THE worst car company my family has ever dealt with in our lives. They ruin my mother's truck by cracking a bolt that subsequently made the ca This is THE worst car company my family has ever dealt with in our lives. They ruin my mother's truck by cracking a bolt that subsequently made the car leak ever since we got it back from them, (Not to mention that they charged her for a car that was never fixed correctly) and had to take it to an ACTUAL mechanic to find out what a half xxx job Carson Toyota's "outstanding" mechanics did. The truck hadn't been driven since the leak, just back and forth to the mechanic to find out why there were continuous puddles of oil in our driveway. He even went above and beyond (A far cry from what Carson Toyota has done) after it was concluded that there was a bolt that was left broken by Carson Toyota, then subsequently filled with silicone, to call Carson Toyota to rectify the issue THEY caused. Instead of admitting their mistake, they get into a verbal altercation with him, demanding that he PROVE they broke the bolt. No apology for crappy service, no effort to even sound contrite about it. Just yelling and screaming. Again, the leak started immediately after coming home from Carson Toyota, and the truck hadn't been driven anywhere but to the mechanic. All this does is confirm that this family owned business is full of nothing but cheaters, liars, and lazy workers. And if this is how they choose to do business, then I have no problem letting everyone know. If you want your car ruined, get charged for it, and receive atrocious customer service, come to Carson Toyota! More

Sales representative Hi jus a bit to say that Johnny was amazing, I bought a 2017 Camry, he was really patient showing me the cars. I would definitely recommend him to my Hi jus a bit to say that Johnny was amazing, I bought a 2017 Camry, he was really patient showing me the cars. I would definitely recommend him to my family and friends. Five stars for Johnny Soltis. More

Excellence Our salesman was really helpful and nice. Also OSAMA like always helpful and sweet guy!! I love my new Prius is a good help to save money in gas. Our salesman was really helpful and nice. Also OSAMA like always helpful and sweet guy!! I love my new Prius is a good help to save money in gas. More

In and Out, Hassle-Free and Honest Best service leasing a Toyota in over a decade! We closed the deal on the phone. The dealers were informative, honest and sincere! I highly recommend Best service leasing a Toyota in over a decade! We closed the deal on the phone. The dealers were informative, honest and sincere! I highly recommend it. We were in and out in less than two hours: including two test drives, credit check, finance and detailing the car! Talk to Diane and Michael. Their deal on my Limited RAV4 is unsurpassed. They treat their customers with dignity and truly value our time. More

I wish I could give them NO STARS I was referred to this dealership by Sam's Club auto buying program since I was in the market for a new Tacoma. This dealership was listed as one of I was referred to this dealership by Sam's Club auto buying program since I was in the market for a new Tacoma. This dealership was listed as one of three that I should talk to and my info was forwarded to them. A few minutes later I get an email from Gloria A. Rincon, BSBM, Fleet Internet Manager, that was so short and unprofessional that was borderline insulting. In my 30 years of buying cars (mostly through fleet buying programs) i have never seen such an unprofessional email directed towards a prospect. My impression was that the Internet Sales Manager was "so busy" that should could not even find the time to address her brand new prospect appropriately. When I brought this up to her attention she acted as if she did not understand what tweaked me. If this is how they treat prospects how will they treat me as customer? NO THANKS. More

Super Competitive Price and Excellent Customer Service I recently purchased a 2015 Toyota Camry. I searched every dealer in Southern California and this was the best price on a brand new car. The dealers I recently purchased a 2015 Toyota Camry. I searched every dealer in Southern California and this was the best price on a brand new car. The dealership was well staffed and my experience was great. The exact price I gained over the internet is the exact price I left the dealer with. No haggling. David Donahue is the sales manager that helped me with the purchase and he is an excellent sales person. More

Lying to your face is the business If you want a liar to lie to you in your face, please find David. No need to negotiate for a good deal for the car because he can't go any lower. Unle If you want a liar to lie to you in your face, please find David. No need to negotiate for a good deal for the car because he can't go any lower. Unless it is 100 dollars. But wait, didnt I just said that David's price can't be negotiated. Well he will tell you he can't three or four times. And then he says maybe 100 dollars. Impressive. Also, he does not know his colleagues. I told him I talked to an individual name Ahmed. He said he does not know him. Wow. A fleet manager who does not know his people and lies to you. He will stare at you in the face and lie. More

PRACTICAL AND USEFUL ADVICES “My boss asked me to purchase 3 cars for the business. He has given me the budget and general specifications of what car we need for our day to day op “My boss asked me to purchase 3 cars for the business. He has given me the budget and general specifications of what car we need for our day to day operations. My boss is the type of guy who expects you to do as he says. When it comes to cars, I'll always favor fancy ones. When I talked to Chilly at Carson Toyota, he completely changed my perspective. Very patient guy! He was eager discussing all pros and cons for all the models that I inquired. After a couple hours, Siennas seemed the perfect solution. Thank you Chilly for helping me out, my boss thought I did a great job.” - Faye More