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Flemington BMW - Service Center

Flemington, NJ

4.9
718 Reviews

718 Reviews of Flemington BMW - Service Center

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March 25, 2019

Great service yet again Recently brought my 2019 M550i to swap out the winter wheels/tires for the run flat performance wheels/tires. Dana is true please to work with - know More

by stamct
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Claxton Sabo
Mar 28, 2019 -

Flemington BMW responded

Thank you so much for sharing! We are so glad that our team offered you such a positive and memorable experience.

March 22, 2019

Gets the job done This dealership treats you nicely and Hierl is a very knowledgeable client advisor. We are always happy when he is charge of our car maintenance. More

by rriman@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hierl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2019 -

Flemington BMW responded

Riman - Thank you so much for sharing and for your continued loyalty to our dealership. We are so glad that our team offered you such a positive and memorable experience.

March 18, 2019

Superb Service Jim is terrific to work with - finding the cause of unusual problems and; then, thoroughly, patiently and carefully explaining them to lay people. T More

by susan22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hierl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2019 -

Flemington BMW responded

Susan - We are so glad that Jim and our team have been able to keep your BMW in such great working condition. Thank you so much for your continued loyalty!

March 13, 2019

Awful service experience again I have been working with Flemington BMW for over 15 years. The level of service has dropped so much I am considering switching dealers. Typical vehi More

by M1y2F3o4r5d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dana Claxton Sabo
Mar 21, 2019 -

Flemington BMW responded

At Flemington BMW, our customers’ satisfaction is paramount. We are sorry to hear about your experience last week. Occasionally, we experience an unusual number of customers arriving at our service center at the same time. Our team tries to accommodate everyone as quickly and efficiently as possible. We apologize if you did not have the most expedient experience. If you think it would be more convenient for you, or if you are pressed for time, we also offer an evening/night drop off service which does in most cases abbreviate the check in process. We will have all the paperwork ready for you to pick up your loaner, check in your vehicle and call you in the morning to review the items you need addressed during your service. I would be happy to review the process to make sure you do not have a similar experience next time you need to bring your vehicle in. Mike Riccardi, Service Manager, mriccardi@flemington.com.

March 08, 2019

Jim is the best! Jim is a an excellent service rep. He is a great communicator, highly knowledgeable, honest professional, and friendly. The is no other person I wo More

by Customer1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hierl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2019 -

Flemington BMW responded

We are very proud to have Jim and our service team helping our customers keep their BMWs in tip top shape. Thank you for sharing your experience.

March 08, 2019

Perfect service Always done properly, everyone is very helpful. When I was unable to return loaner on my own they were kind enough to allow my husband to do so. Many More

by Noway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hierl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2019 -

Flemington BMW responded

We are so pleased to hear our team offered you such a positive and memorable experience. It is our goal for every customer.

March 06, 2019

Service Jim did excellent job, so nice, He treats customer so well, also he has very good knowledge about this industry, always provide very good advises. More

by Tun
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Hierl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2019 -

Flemington BMW responded

Tun - We are so pleased to hear our team offered you such a positive and memorable experience. It is our goal for every customer.

March 05, 2019

Service March Jim has overseen the service of my vehicles on numerous occasions. I know that he both cares about and understands my concerns. His knowledge of the More

by Wertyui
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Riccardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Hierl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trini Stelz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Claxton Sabo
Mar 13, 2019 -

Flemington BMW responded

Wertyui, thank you so much for the positive feedback. We know coming in for service isn't always fun but we are proud of our team and glad they made it a positive experience.

February 28, 2019

Reviewed 'functions' of my X1 Left with no questions and a complete understanding This is my upteenth BMW and they just get better and better. I cannot wait for my 2020. More

by Joe Fig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hierl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Eckert, Hezekiah Benjamin-Ottley
Mar 01, 2019 -

Flemington BMW responded

Joe, No matter if it is your first or your tenth, it is always exciting for us to hear our customers had a great experience. Thank you for sharing your story and for trusting us with your business.

February 28, 2019

Great, professional, friendly service. I've been taking my vehicles to this dealer for years and have always enjoyed and felt comfortable with the experience. I have purchased several cars More

by guitarch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hierl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Kiley, Greg Eckert
Mar 01, 2019 -

Flemington BMW responded

Thank you for your continued loyalty to our dealership. It means a great deal to us that we have earned your business over all these years.

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