Flemington BMW - Service Center

Laura did and excellent job! ! A++. She ensured my car was repaired on a timely basis and kept me in the loop during the entire process. Truly an expert in customer service. Tha ! A++. She ensured my car was repaired on a timely basis and kept me in the loop during the entire process. Truly an expert in customer service. Thanks Laura. More

She was very easy going and down to earth. Also very easy to talk to with about my concerns and kept me up to date with what was going on with my vehicle. Definitely would recommend!!! to talk to with about my concerns and kept me up to date with what was going on with my vehicle. Definitely would recommend!!! More

Laura was efficient, courteous, friendly and caring! Responded quickly to texts. Great customer service sense. She’s got that « it » factor. Responded quickly to texts. Great customer service sense. She’s got that « it » factor. More

I don't typically write reviews, but my experience with Ms Lam this morning left me angry. There was a disagreement on the timing of my service. I misinterpreted an email from BMW saying my car was due for Ms Lam this morning left me angry. There was a disagreement on the timing of my service. I misinterpreted an email from BMW saying my car was due for service, my mistake. BUT, the attitude and total absence of empathy was deafening. More

Laura is consummate professional, explained in detail how service would handle my issue in a timely fashion, pricing was exactly as she stated too! She possesses excellent customer service skills, just pheno service would handle my issue in a timely fashion, pricing was exactly as she stated too! She possesses excellent customer service skills, just phenomenal at her job! Thank you Laura for outstanding service! More

I had an issue after I brought my X2 in for service. I called & David immediately resolved the issue. He went above and beyond to make sure I was completely satisfied. called & David immediately resolved the issue. He went above and beyond to make sure I was completely satisfied. More

I brought my 328xi in for service last week for standard maintenance. Jim Hierl provided a NEW loaner car and contacted me 2 days later when the work was complete. Maintenance work was performed and to my maintenance. Jim Hierl provided a NEW loaner car and contacted me 2 days later when the work was complete. Maintenance work was performed and to my surprise he also had a broken console latch repaired, which now keeps my center console cover closed! ALL FREE of CHARGE!!!! He had a dealership worker deliver my car to my home and take back the loaner car. Door-to-Door service! I can not thank Jim and the team at Flemington, NJ BMW enough for impeccable and exemplary customer service. I would never consider visiting any other BMW dealership! Thanks Jim!!!! Dave More

I had my 328xi serviced this week for standard service. Trini Stelz and Cindy Amin prepared the appointment, provided a loaner car AND contributed to the repair of my center console storage compartment: Trini Stelz and Cindy Amin prepared the appointment, provided a loaner car AND contributed to the repair of my center console storage compartment: The door/cover wouldn't stay closed. Trini and Cindy helped facilitate this unplanned repair, which resulted in a much appreciated interior remediation. I can't thank Trini, Cindy and the Service team enough for 'Going the Extra Mile' in pursuit of exemplary customer service. Thank you Trini, Cindy!! Dave More

Jim has been my service advisor for 15 yrs. He is knowledgeable, patient, and I trust all he advises me to do. The entire service staff is #1 in customer service. Thank You. Jim. knowledgeable, patient, and I trust all he advises me to do. The entire service staff is #1 in customer service. Thank You. Jim. More

My previous BMW was purchased at Bridgewater BMW, but I specifically wanted to purchase my next at Flemington because of its service department. There was a slight issue at my car's first service, but, aft specifically wanted to purchase my next at Flemington because of its service department. There was a slight issue at my car's first service, but, after a call to David the Service Manager, all was made right. He went above and beyond and I am completely satisfied. Thank you! More