Five Star Subaru of Grapevine - Service Center

The service Dept is always fast and friendly, always taking my concerns very seriously, colin is the best advisor i’ve ever worked with taking my concerns very seriously, colin is the best advisor i’ve ever worked with More

I am writing an update to my previous review which was not 100% positive, but after reading my concern and discussing it with other management staff Jason reached out to me personally and advised they con not 100% positive, but after reading my concern and discussing it with other management staff Jason reached out to me personally and advised they considered my concern and are making changes to their website scheduling to include a way to reserve a loaner car. In addition they are making arrangements to reimburse me for the cost of my rental car. I drive 30 miles to go to Five Star Subaru of Grapevine even though there is another dealership less than 10 miles from my house. I do this because they have always provided superior service, fair prices and on-time delivery.. Deion was so helpful and kept me updated on the part delays and completion of repairs. He was able to secure a loaner car for me and got my car washed before I left. This was the first problem I have had with this dealership and I am on my second Subaru Outback. I could not find my original rating to update so I hope this makes up for it. I also love the fact that I can bring my dog with me when I have an Express Service and everyone is so friendly. More

Five Star employees are very courteous to their customers. They provide a nice selection of snacks and drinks. customers. They provide a nice selection of snacks and drinks. More

They are efficient and friendly. Pleasant environment to wait while the complete the service on our vehicles Pleasant environment to wait while the complete the service on our vehicles More

They have a good customer service, the time that you spend at the dealership is low almost everytime and they have waiting areas with snacks and beverages to make your waiting a little bit better. Price spend at the dealership is low almost everytime and they have waiting areas with snacks and beverages to make your waiting a little bit better. Prices are pretty much lower compared with other dealerships. The only area I would say they should work on is on the carwash after each service. More

Subaru replaced my radio. My car is not under warranty. Travis went above and beyond to keep me informed. My car is not under warranty. Travis went above and beyond to keep me informed. More

They are awesome especially Dion. He took care of us. Replace the rear cover seat we bought and placed it perfectly He took care of us. Replace the rear cover seat we bought and placed it perfectly More

Excellent customer service! Jayson Palmer was very polite, attentive, very friendly too! At the end, he explained what was done! Jayson Palmer was very polite, attentive, very friendly too! At the end, he explained what was done! More

Professional; friendly; very clean; great customer advisors; very efficient; explained what would be done & cost advisors; very efficient; explained what would be done & cost More

The service department is thorough and clear with what will be done to your car and then when service is complete they cover what has been done. will be done to your car and then when service is complete they cover what has been done. More