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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
840 Reviews
Call Service Center (817) 438-1700

840 Reviews of Five Star Subaru of Grapevine - Service Center

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August 05, 2024

Excellent all around service. Friendly service advisor and clean facility. Out the door in less than an hour-what’s not to like? More

by Grapenuts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson - 5 bright stars
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Aug 06, 2024 -

Five Star Subaru of Grapevine responded

Grapenuts, Efficient service is the goal at Five Star Subaru. We are happy to help you care for your car and we are always available for quesrtions at 817-438-1700. Let us know when you need our advice or expertise. Thank you for your endorsement! Take care, Jakob Ritter, Service Director

August 05, 2024

Lauren Cano made my experience at 5star Subaru seamless and I'd recommend this place for buying a new car More

by Efrainthebarber70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Efrainthebarber70, for taking the time to rate your Five Star Subaru service visit. Lauren is focused on customer care and any additional questions are welcomed at 817-438-1700. We want you to fully enjoy your Subaru. Thanks again, Jakob Ritter, Service Director

August 04, 2024

I have always had a great experience and Saturday was no exception. Colin checked me in and keep me posted every step of the process. More

by dsperry9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Housknecht
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Aug 05, 2024 -

Five Star Subaru of Grapevine responded

Thank you, dsperry9, for rating your Five Star Subaru service experience. Between visits, reach Colin and our techs at 817-438-1700. We are here to share our advice whenever you need it! Thanks, Jakob Ritter, Service Director

August 03, 2024

Excellent service. Quick, polite, knew my name. Very informative. Attention to detail. Recommend him highly More

by Patti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2024 -

Five Star Subaru of Grapevine responded

Patti, Thank you for choosing Five Star Subaru for the care of your car. Mike and our techs are always available for technical or maintenance questions at 817-438-1700. Don't hesitate to give us a call. Safe travels, Jakob Ritter, Service Director

August 02, 2024

A/c is cooler like before just not cold like the rental they loaned us. More

by Jeepnwally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Jeepnwally, for choosing the Five Star Subaru service team! Jose and our techs can be reached at 817-438-1700 any time. Enjoy your Subaru! Best regards, Jakob Ritter, Service Director

August 01, 2024

Tony runs a great dealership! The staff are respectful, kind, and sincere. Love coming there! More

by Anna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
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Aug 01, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Anna, for recognizing Tony, Jason and Five Star Subaru. Your commitment to our dealership is greatly appreciated. Call on us any time you need vehicle advice at 817-438-1700. Best regards, Jakob Ritter, Service Director

July 31, 2024

Matt and staff were great getting me in and out, in a reasonable amount of time and kept me informed! More

by Lrgrace14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2024 -

Five Star Subaru of Grapevine responded

Lrgrace14, We truly appreciate the chance to help with your auto care at Five Star Subaru. Don't hesitate to call Matthew and our techs at 817-438-1700. We are always happy to share our advice. Thank you, Jakob Ritter, Service Director

July 30, 2024

Another great experience with the service team. . Jason and Michael are the best automobile service providers I have ever worked with. The name Five Star Subaru definitely fits as their rating h More

by gSCVreg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2024 -

Five Star Subaru of Grapevine responded

Thank you, gSCVreg, for taking the time to recommend Jaso, Mike, and Five Star Subaru! Whenever we can be of help with your vehicle needs, please call 817-438-1700. We are so grateful to be your auto dealer and proud to be the 2024 Subaru Love Promise Retailer of the Year! Sincerely, Jakob Ritter, Service Director

July 28, 2024

Excelente servicio en español, muy profesionales y explican todo con muy paciencia y conocimiento muy agradecido por el servicio recibido More

by paportillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2024 -

Five Star Subaru of Grapevine responded

Paportillo, Gracias por elegir Five Star Subaru para cuidar su vehículo. Cada vez que tenga preguntas sobre reparación o mantenimiento, comuníquese con el 817-438-1700. Queremos que esté seguro y informado. Saludos cordiales, Jakob Ritter, director de servicio

July 27, 2024

Always quick service here and nice people Michael 0 did a great job on my wife’s car as usual More

by Cryer.greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2024 -

Five Star Subaru of Grapevine responded

Cryer.greg, We’re so glad to hear Mike provided an excellent experience for you and your wife. We’ll be sure to pass along your kind words. Reach your advisor at 817-438-1700 with questions any time. We look forward to seeing you again at Five Star Subaru. Safe travels, Jakob Ritter, Service Director

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