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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
900 Reviews

900 Reviews of Five Star Subaru of Grapevine - Service Center

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November 24, 2024

Outstanding dealership, excellent service department staff. People there are very friendly and helpful. Highly recommend. More

by ptobar60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damon English
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2024 -

Five Star Subaru of Grapevine responded

Probar60, Thank you for choosing the Five Star Subaru service team to care for your car. Between visits, give us a call at 817-438-1700 if you need vehicle advice. We are focused on helping you enjoy your Subaru. Take care, Jakob Ritter, Service Director

November 24, 2024

Five Star Subaru you are outstanding in many ways I appreciate everything you do, You are the best inventory sales service and mechanic technician etc. More

by HughDiaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2024 -

Five Star Subaru of Grapevine responded

Hugh, Thank you for taking the time to rate your service experience at Five Star Subaru. Between visits, give Matthew or me a call at 817-438-1700. We want to help you enjoy your car. Congratulations! Best regards, Jakob Ritter, Service Director

November 23, 2024

The entire staff is polite, professional, courteous, knowledgeable and really willing to help. They care about what I think. Even though I have been disappointed in my vehicle, I can not be happier with More

by Big Wooee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Nov 23, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Big Wooee, for taking the time to rate your Five Star Subaru service visit. Customer experience is important and we are focused on keeping you informed. Call 817-438-1700 for vehicle advice any time. Safe travels! Take care, Jakob Ritter, Service Director

November 18, 2024

Great service department. Five Star services my 2016 Impreza and 2022 WRX and treats both as if they really matter. More

by Adrian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Five Star Subaru of Grapevine responded

Adrian, Thank you for your kind words and for choosing Five Star Subaru. Your satisfaction is our top priority, and we look forward to serving you again. Reach us at 817-438-1700 with questions about either of your cars any time! Thanks again, Jakob Ritter, Service Director

November 13, 2024

Customer Service, through and through, is top notch. My Service advisor Jose was professional, competent, and a pleasure to interact with during my vehicle repairs. Repairs were completed on time and More

by charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Five Star Subaru of Grapevine responded

Charles, We appreciate the chance to welcome you to the Five Star Subaru service center. Whenever you need vehicle advice, please call Jose at 817-438-1700. It is our pleasure to share our knowledge with our valued customers. Take care, Jakob Ritter, Service Director

November 11, 2024

service is alway great they go out of their way to always help me your dealership is always clean waiting area is great my service advisor is great More

by jboyd1935
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Five Star Subaru of Grapevine responded

Thank you, jboyd1935, for taking the time to rate your Five Star Subaru experience. Between visits, reach Matthew or me at 817-438-1700. We want to make certain you fully understand your car. Safe travels, Jakob Ritter, Service Director

November 10, 2024

Outstanding service. Quick and professional throughout the whole experience. Thank you again 5 Star Subaru. More

by mljpeters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Five Star Subaru of Grapevine responded

Thank you, mljpeters, for choosing Five Star Subaru for your auto care. Expect professional services every time you visit our service center. Mike and our techs welcome your maintenance and repairs questions at 817-438-1700. Safe travels, Jakob Ritter, Service Director

November 07, 2024

The dealership was busy today, yet the advisor, Kyle, was able to service my car without an appointment! He was very helpful and kind about the situation. I highly recommend this place. More

by Mackenzie
Recommend Dealer
Yes
Employees Worked With
Kyle
Nov 07, 2024 -

Five Star Subaru of Grapevine responded

Mackenzie, Thank you for stopping by Five Star Subaru for your car care. Kyle and our techs are focused on helping our valued customers and we hope you call on us again at 817-438-1700. We look forward to seeing you. Best regards, Jakob Ritter, Service Director

November 07, 2024

Great experience as always- Colin took excellent care of me- answered all of my questions. More

by Ponddale84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Housknecht
Nov 08, 2024 -

Five Star Subaru of Grapevine responded

Ponddale84, We truly appreciate your business at Five Star Subaru. Whenever you need vehicle advice, reach Colin and our techs at 817-438-1700. Thank you for being one of our valued customers. Best regards, Jakob Ritter, Service Director

November 02, 2024

Very polite and kept me informed the whole time through text and also coming to the waiting room to inform me More

by cj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason, Palmer
Nov 02, 2024 -

Five Star Subaru of Grapevine responded

Cj, Your satisfaction is our highest priority at Five Star Subaru. Thank you for choosing us and for sharing your valuable feedback! Jason, Palmer, and I welcome additional maintenance questions at 817-438-1700. Thanks again, Jakob Ritter, Service Director

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