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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
838 Reviews

838 Reviews of Five Star Subaru of Grapevine - Service Center

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August 31, 2024

I can't express enough how grateful I am for the exceptional service I received from Mike. I was in a tough spot, needing my car serviced at the last minute, and Mike went above and beyond to accomm More

by RSXtypeS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis “Junior” Hernandez
Sep 01, 2024 -

Five Star Subaru of Grapevine responded

RSXtypeS, We're so glad to hear that you had a positive experience with Mike and our service center. Your kind words mean a lot to our team. We look forward to serving you again in the future. Please don't hesitate to contact us at 817-438-1700 if you have any questions or need assistance. Thank you for choosing Five Star Subaru. Best regards, Jakob Ritter, Service Director

August 29, 2024

The service at Five Star Subaru is always prompt and complete, whether the job is big or small. More

by BWH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Five Star Subaru of Grapevine responded

BWH, Thank you for choosing Five Star Subaru for the care of your car. Reach Jose at 817-438-1700 when you have additional vehicle needs or want advice. Safe travels! Take care, Jakob Ritter, Service Director

August 29, 2024

They are always ready to do what is needed for the customer! I had requested a ride to work when I made my appointment. When I arrived, they said I they did not have a person to take me. The service More

by Annette - Divine Insight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Five Star Subaru of Grapevine responded

Annette, Thank you so much for taking the time to share your experience. We are focused on making vehicle care convenient. Should you have questions between visits, call us at 817-438-1700. We are here to help you enjoy your Subaru. Take care, Jakob Ritter, Service Director

August 25, 2024

Great customer service from the service department and sales. vehicle maintenance is also always done in a timely manner with never any issues after i get my vehicle back. More

by Alec Paschall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Alexander-Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clay Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colin
Aug 26, 2024 -

Five Star Subaru of Grapevine responded

Alec, We value the opportunity to help with your auto needs at Five Star Subaru. Thank you for mentioning both our sales and service departments. Your loyalty is appreciated and we look forward to your next call at 817-438-1700. Take care, Jakob Ritter, Service Director

August 23, 2024

Service Department is always professional, communicative, thoughtful and courteous. Keep up the good pay and benefits for your employees so they can continue happily take care of your customers! More

by caitlinmarie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2024 -

Five Star Subaru of Grapevine responded

Thank you, caitlinmarie, for endorsing the Five Star Subaru service department. Matthew and our techs remain available at 817-438-1700. Give us a call any time you have maintenance or repair concerns. Safe travels, Jakob Ritter, Service Director

August 23, 2024

I have to tell you, folks, this dealership has the best service department. Other dealerships? They’re all losers compared to this dealership. Believe me, I've seen a lot of service departments, but this o More

by KDWildman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Wilder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakob Ritter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Litrell
Aug 23, 2024 -

Five Star Subaru of Grapevine responded

KDWildman, Thank you for your kind words! We're glad to hear that you were satisfied with our service at Five Star Subaru. Your positive feedback means a lot to us and we look forward to scheduling future appointments at 817-438-1700. Your satisfaction is our top priority, and we're committed to providing excellent service to all of our customers. Best regards, Jakob Ritter, Service Director

August 21, 2024

Oil and filter change was done in under an hour. Colin was very helpful in answering my questions and adjusting sound. More

by Sharonspath
Service Time
Recommend Dealer
Yes
Employees Worked With
Not sure who serviced my car
Aug 22, 2024 -

Five Star Subaru of Grapevine responded

Sharonspath, Thank you for rating your Five Star Subaru service experience. When you need Colin's advice, don't hesitate to call 817-438-1700. We want you knowledgeable about your car and its care. Take care, Jakob Ritter, Service Director

August 21, 2024

Five Star and their service team are the best. They have always gone above and beyond. More

by Jcorley67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darryl Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Five Star Subaru of Grapevine responded

Jcorley67, We appreciate you at Five Star Subaru. Our advisors and techs welcome the chance to offer up advice. Reach us at 817-438-1700. It will be great to see you again. Thank you, Jakob Ritter, Service Director

August 21, 2024

Service depart was great! Mike was very patient with me and answered all of my questions. I really appreciated that I was given an update periodically. More

by Ana V.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Ana, for allowing the Five Star Subaru service team the chance to help with your vehicle care. Whenever you need our knowledge, please call 817-438-1700. We are here to help! Take care, Jakob Ritter, Service Director

August 21, 2024

The service personnel are always friendly, professional, and willing to solve whatever service I need. If I need a loaner, they usually have one available. The work has always been preformed in a timely man More

by Miss Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Miss Dee, for working with the Five Star Subaru service team! Any time you need vehicle advice, we welcome your questions at 817-438-1700. We do our best to offer great customer and vehicle care. Best regards, Jakob Ritter, Service Director

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