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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
838 Reviews
Call Service Center (817) 438-1700

838 Reviews of Five Star Subaru of Grapevine - Service Center

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September 21, 2024

They did a great job. The nanagener came out and talked to us made me feel listen to. More

by michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2024 -

Five Star Subaru of Grapevine responded

Michael, We appreciate you at Five Star Subaru! Thank you for choosing our service center for the care of your Subaru. Between visits, reach our advisors and techs at 817-438-1700. We want you safe and knowledgeable about your car. Take care, Jabok Ritter, Service Director

September 17, 2024

Colin was great. He kept me informed on what was happening with my car. Nice More

by rifleman99_1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
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Sep 17, 2024 -

Five Star Subaru of Grapevine responded

Rifleman99_1999, We're so glad to hear that you had a great experience with us! Colin is a fantastic member of our team, and we hope you reach out to him again at 817-438-1700. Thank you for choosing Five Star Subaru and safe travels. Take care, Jakob Ritter, Service Directo

September 15, 2024

E-Man is one of the best Subaru technicians I’ve ever met. With well over 30 years of experience he is one of the best. His work ethic is superior, his quality of work is by far superior. Take your Subar More

by DougU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2024 -

Five Star Subaru of Grapevine responded

Thank you, DougU, for taking the time to endorse Elisha and the Five Star Subaru service department. When you need vehicle advice, don't hesitate to reach Elisha and our team at 817-438-1700. We want you happy with your driving experience. Take care, Jakob Ritter, Service Director

September 14, 2024

Fantastic! Service was great, on time, as promised. Communication was top notch. Updates, timely notification when car was ready. Complimentary loaner car made More

by Olivette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2024 -

Five Star Subaru of Grapevine responded

Olivette, We're so glad you had a great experience at Five Star Subaru. Your satisfaction is our top priority, and we appreciate your business. We hope to have the opportunity to serve you again in the future. Reach Jose or me at 817-438-1700 any time. Thank you, Jakob Ritter, Service Director

September 13, 2024

Friendly staff; kept me well-informed while I waited. Clean and well stocked snack bar! More

by Redzinnia575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2024 -

Five Star Subaru of Grapevine responded

Redzinnia575, Thank you for your kind words and for choosing Five Star Subaru. We're thrilled to hear that you had a positive experience in our service department. Your satisfaction is our top priority, and we're grateful for your support. We look forward to hearing from you again at 817-438-1700. Take care, Jakob Ritter, Service Director

September 10, 2024

Excellent customer service, quick and efficient. I’m new in town and will definitely use this dealership again. More

by TxChantilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Five Star Subaru of Grapevine responded

Welcome to the area, TxChantilly! We are so happy you choose Five Star Subaru for your car. Reach Matthew and our service team any time at 817-438-1700. We are here to help you enjoy your ride. Thank you, Jakob Ritter, Service Director

September 07, 2024

The customer service was very excellent and professional. The technician was informative and friendly. The snacks were appreciated! More

by Doloresreyna827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Palmer
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Sep 07, 2024 -

Five Star Subaru of Grapevine responded

Dolores, Thank you so much for rating your Five Star Subaru service visit. Between appointments, please reach Jason or me at 817-438-1700 should have questions. We want you knowledgeable about your car. Enjoy your travels! Take care, Jakob Ritter, Service Director

September 06, 2024

They were very busy when I got there. A little miscommunication, but it was resolved quickly and all went well More

by ME Szeker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Five Star Subaru of Grapevine responded

Thank you, DaiSzek, for your patience during your recent visit to our service center. Mike and I want to hear from you at 817-438-1700 when you have future care needs. We will focus on providing an efficient appointment. Sincerely, Jakob Ritter, Service Director

September 06, 2024

Wonderful service experience. Thoroughly explained all my options, and helped me pick what was best for us. Very quick, and kept me updated along the way. More

by Jason T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collin - walked me through whole process and kept me updated! Great job.
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Sep 06, 2024 -

Five Star Subaru of Grapevine responded

Jason, Matthew and the Five Star Subaru team remain focused on providing you with reliable service and an enjoyable driving experiences. If you have any questions or need assistance, please don't hesitate to contact us at 817-438-1700. Safe travels and thanks for your endorsement. Take care, Jakob Ritter, Service Director

September 04, 2024

Once again it was a pleasure to have my car serviced at five star subaru. More

by Donavs
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Five Star Subaru of Grapevine responded

Donavs, We're so grateful for your positive review and continued loyalty. Your support means a lot to us. Thank you for choosing Five Star Subaru. We look forward to scheduling your next service appointment at 817-438-1700. Best regards, Jakob Ritter, Service Director

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