Five Star Subaru of Grapevine - Service Center

Very helpful staff. Always looking to help me get the best service. Very responsive too. Always looking to help me get the best service. Very responsive too. More

Had a follow up appointment this afternoon, with Shantai Isom, to review all the great features in our new 2023 Forester. Shantai was wonderful, she was very patient explaining all the features and making u Isom, to review all the great features in our new 2023 Forester. Shantai was wonderful, she was very patient explaining all the features and making us feel very comfortable with the new vehicle. Thanks for the wonderful experience. More

I just had a 5 star service experience with 5 Star Subaru correcting a problem that was a big deal to me, but not very profitable for them. My daughter swerved to miss an animal, hit a curb and damaged her correcting a problem that was a big deal to me, but not very profitable for them. My daughter swerved to miss an animal, hit a curb and damaged her wheel rim. I contacted 5SS and the parts department helped me order a rim and have it sent to them. Then I took the damaged rim and tire to them. They put the tire on the new rim and checked out. The next day I brought in the Subaru in. They put the new rim and tire on and checked out the car for any other damage. Thankfully, everything was OK. In spite of getting help from multiple people, in multiple departments over several days, it cost me very little to get the car fixed. Everyone I worked with was very friendly and helpful. Frankly, I was blown away by helpful and caring service I received. Great job 5 Star Subaru! More

They got me in despite no appointment and took care of my needs for my Forester. They also washed my car at no charge before I left. needs for my Forester. They also washed my car at no charge before I left. More

Mike was friendly and understanding! Service was great and we are satisfied with this dealership. Service was great and we are satisfied with this dealership. More

Subaru 5 Star has the most courteous and experienced staff. I bought my car from them and continue to have my car serviced there. staff. I bought my car from them and continue to have my car serviced there. More

The service department diagnosed my problem and gave me all the details. They kept me updated with the progress. Everyone that I dealt with was patient, polite, informative, and made sure that I understood all the details. They kept me updated with the progress. Everyone that I dealt with was patient, polite, informative, and made sure that I understood what was going on. In my opinion, the service department has a great team! More

Bought a Volvo and needed an oil change , They got Me in and out on no time and out on no time More

Great service and usually fast for easy maintenance. Very attentive service personnel with your time in consideration. Very attentive service personnel with your time in consideration. More

Excellent customer service. I will never go to another Subaru other than Grapevine. They are great. I will never go to another Subaru other than Grapevine. They are great. More