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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
937 Reviews

937 Reviews of Five Star Subaru of Grapevine - Service Center

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February 05, 2024

I bought and have been taking my Subaru Outback to Grapevine Subaru for all all my service and maintenance. More

by Nugrammi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Five Star Subaru of Grapevine responded

Nugrammi, We value the chance to help with your auto care at Five Star Subaru. Our goal is to help you continue to enjoy your Outback. Reach Mike and our team at 817-438-1700 whenever you need vehicle advice. Safe travels, Jake Ritter, Service Director

February 04, 2024

Deion took care of my car quickly and even had it vacuumed and washed. He explained future service I would need, so I could plan for it. More

by bihnfeldt@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2024 -

Five Star Subaru of Grapevine responded

Bihnfeldt, We appreciate you and your business at Five Star Subaru. Reach Deion and our service team at 817-438-1700 when you need automotive advice. We are here for you. Thank you, Jake Ritter, Service Director

January 30, 2024

Always a pleasant visit at Subaru Grapevine. Everyone is so helpful and friendly. If you need a Subaru (which I think you do) you should come here! More

by Shani O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Shani, for your loyalty to Five Star Subaru. Our service team appreciates working with you. Helping you keep your car running well is the priority. Call Lauren, Dyson, or me at 817-438-1700 whenever you have maintenance concerns. Take care, Jake Ritter, Service Director

January 30, 2024

I have always been pleased with the customer service at Grapevine Subaru. I pirchased my vehicle here in 2017 and would purchase a vehicle here again. More

by rschraeder24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deion
Jan 31, 2024 -

Five Star Subaru of Grapevine responded

Rschraeder24, Focused customer service is a priority at Five Star Subaru. Thank you for not only buying your vehicle with us but also servicing your car here. We welcome you to call 817-438-1700 any time you have automotive needs. Best regards, Jake Ritter, Service Director

January 30, 2024

Greeted promptly, express service done in just over 1 hr as promised. Waiting area comfortable with snacks and drinks provided. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Five Star Subaru of Grapevine responded

Thank you for taking the time to rate your visit to the Five Star Subaru service center. Deion and our techs are ready to take your questions at 817-438-1700. Don't hesitate to give us a call. Safe travels, Jake Ritter, Service Director

January 27, 2024

Clean, friendly staff, plenty of parking and closer to my home. Amenities is awesome. Coffee, tea, Apple, bananas to name a few, bathroom is clean More

by TexasHarley88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2024 -

Five Star Subaru of Grapevine responded

Thank you, TexasHarley88, for taking the time to rate your Five Star Subaru service experience. When you need Tyler or my advice, call 817-438-1700. We are happy to share our knowledge and expertise. Safe travels, Jake Ritter, Service Director

January 27, 2024

Came in for battery issues. Battery was evaluated and the results were discussed with me. I didn’t feel pressured by the service representative, who was very helpful throughout. More

by LeeT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Houskencht
Jan 27, 2024 -

Five Star Subaru of Grapevine responded

LeeT, We understand the importance of reliable and efficient service for your vehicle at Five Star Subaru. We are committed to ensuring your satisfaction and providing the best care for your automotive needs.We look forward to the opportunity to serve you again in the future and await your next call at 817-438-1700. Take care, Jake Ritter, Service Director

January 27, 2024

Matthew was my service advisor when I brought my 2022 Ascent in for its 60,000 mile service. I made an appointment for 4:15 p.m. When I brought my car in and met Matthew, he told me the service was goi More

by Dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2024 -

Five Star Subaru of Grapevine responded

Dean, Thank you for your kind feedback. We are committed to delivering an outstanding customer experience at Five Star Subaru, and ensuring your satisfaction remains our utmost priority. Feel free to contact Matthew and our team if you have any inquiries or require additional assistance at 817-438-1700. We appreciate you! Best regards, Jake Ritter, Service Director

January 26, 2024

Service was as I expect. On time, done well and at a good price. Service manager always greets me and service technicians are knowledgeable and professional More

by Jcorley67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Five Star Subaru of Grapevine responded

Jcorley67, At Five Star Subaru, we strive to provide an exceptional customer experience, and your satisfaction is our top priority. If you have any questions or need further assistance, please don't hesitate to reach out to 817-438-1700. We value your business and look forward to serving you in the future. Thank you, Jake Ritter, Service Director

January 25, 2024

Service team was friendly and professional My appointment was timely and comfortable in the showroom waiting area. More

by cindyanthony55
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Five Star Subaru of Grapevine responded

Thank you, cindyanthony55, for being a valued Five Star Subaru customer. Our aim is your complete satisfaction. Call us with questions about your car any time at 817-438-1700. Best regard, Jake Ritter, Service Director

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