Five Star Subaru of Grapevine - Service Center

The service was excellent! They were very thorough in addressing my concerns. Jose kept me informed about the progress of the repairs. It took a little longer than anticipated They were very thorough in addressing my concerns. Jose kept me informed about the progress of the repairs. It took a little longer than anticipated however the lounge was comfortable. All in all a great experience. More

I had a problem with my battery and brakes on my car and it was towed to the dealership where there was additional issues discovered which were satisfactorily dealt with. Overall the service was excellent. it was towed to the dealership where there was additional issues discovered which were satisfactorily dealt with. Overall the service was excellent. More

Great dealership! Their service department is thorough and efficient. Johnnie was excellent in handling my visit! Their service department is thorough and efficient. Johnnie was excellent in handling my visit! More

Jose, my agent, was very professional and accommodating. Great experience. Shuttle driver was very nice and good conversationalist. accommodating. Great experience. Shuttle driver was very nice and good conversationalist. More

I was referred here by another local dealership, and they took top notch care of my vehicle despite not being one of their regular customers. Very impressed by the level of courtesy and professionalism shown took top notch care of my vehicle despite not being one of their regular customers. Very impressed by the level of courtesy and professionalism shown by Sean and everyone I encountered. I had been leaning towards getting a Subaru for my next vehicle, and this experience has encouraged me to return and “seal the deal” at this location when that day arrives. More

Sean, the service writer, has excellent people skills. He was a pleasure to do business with. He was a pleasure to do business with. More

Great experience, helpful staff, well trained and very helpful 👍 ,will be back when another service is due helpful 👍 ,will be back when another service is due More

The service department has always done a great job on completing work on my car. Mike O will does such a great job on getting your car needs met and goes above his job to make you happy! completing work on my car. Mike O will does such a great job on getting your car needs met and goes above his job to make you happy! More

I had a bunch of issues with my SUV that needed to be addressed by the dealer. Lauren, the service advisor was always prompt and came prepared with cost estimates. She didn't beat around the bush or make addressed by the dealer. Lauren, the service advisor was always prompt and came prepared with cost estimates. She didn't beat around the bush or make thing weird either. In the end, they had my car for one week and was willing to lend me a courtesy car. Because of the wait and back and forth convos from Lauren, she was able to give us a discount. It wasn't expected but so greatly appreciated. My car is now back to normal and running as expected. Thank you so much More

Great experience, personnel’s are really helpful. Nice waiting room with free snacks and drinks, relaxing environment. They get the job done well. Nice waiting room with free snacks and drinks, relaxing environment. They get the job done well. More