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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
937 Reviews
Call Service Center (817) 438-1700

938 Reviews of Five Star Subaru of Grapevine - Service Center

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March 09, 2024

Friendly, accommodating, professional service from every staff member. Kept in communication regarding appointment, length of time involved, and I also received updates. More

by leannetrammell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis in service, Darrell Cooper in sales
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Mar 09, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Leanne, for choosing the Five Star Subaru service staff to care for your car. Mike and our techs are available at 817-438-1700 to address any additional concerns. Safe travels and call on us any time. Best regards, Jake Ritter, Service Director

March 07, 2024

Service advisor was great. Got in my car and realized someone had gone through things in my door. Also, when I turned on my car someone had turned on a different station that w More

by DW
Recommend Dealer
Yes
Employees Worked With
Lauren Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 07, 2024

Best servcise department I have ever delt with They are polite,efficient, and get whatever service done you need in as short a time as possible. More

by Crowngh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2024 -

Five Star Subaru of Grapevine responded

Crowngh, Thank you so much for taking the time to leave this fantastic review! We're thrilled to hear that Deion provided excellent attention throughout your service at Five Star Subaru. It's always rewarding to know our service advisors are making a positive impact. We appreciate your business and look forward to seeing you again soon. Reach Deion and our techs any time at 817-438-1700. Take care, Jake Ritter, Service Director

March 03, 2024

Always goes above and beyond to help specially bill , he is great and great in communication , he is great asset to this company . More

by sunita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Klozik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : And service dept peoples too
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Mar 03, 2024 -

Five Star Subaru of Grapevine responded

Sunita, We appreciate you and your business at Five Star Subaru. We agree that Bill is great serving our dealership customers. Don't hesitate to contact him or me at 817-438-1700 when you need vehicle advice. Thank you for your endorsement! Best regards, Doug Laymon, Sales Manager

February 29, 2024

Five Star Subaru is the most customer-focused auto dealer I have ever dealt with im over 55 years of driving. Their service staff is top notch and always have their customers' best interest as their priorir More

by PapaJAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 01, 2024 -

Five Star Subaru of Grapevine responded

PapaJAG, Your kind comments are truly appeciated. Thank you! When Mike and our service team can help you enjoy your car, stop by Five Star Subaru or call 817-438-1700. Your driving comfort is our focus. Best regards, Jake Ritter, Service Director

February 27, 2024

I had a great experience with my car repairs here. Matthew Branch and Jason Womack went above and beyond!🙌 More

by Angcais62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Angcais62, for rating your Five Star Subaru service experience. Customer satisfaction is the ultimate goal. When you are ready to schedule your next appointment, we will look forward to your call at 817-438-1700. Take care, Jake Ritter, Service Director

February 26, 2024

Currently driving my 3rd vehicle from Five Star Subaru, they have remained good listeners and provide great personalized customer service! I am a very satisfied customer. More

by simplychinedu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2024 -

Five Star Subaru of Grapevine responded

Simplychinedu, We appreciate your commitment to Five Star Subaru! Your complete satisfaction is always the focus. We look forward to scheduling future appointments at 817-438-1700. Safe travels! Take care, Jake Ritter, Service Director

February 24, 2024

Very fast and easy to work with. They provided a loaner even for a small part that needed to be ordered to replace it. More

by Mike Clardy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Littrell
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Feb 25, 2024 -

Five Star Subaru of Grapevine responded

Mike, We appreciate you at Five Star Subaru! Thank you for endorsing our service center. We look forward to scheduling your next appointment at 817-438-1700. Safe travels and please stay in touch. Take care, Jake Ritter, Service Director

February 23, 2024

Pleasant. Prompt. Personal. Professional. Four words that describe the service I received today. What more can you expect? More

by Happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Blackmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Happy! We appreciate your four words and business at Five Star Subaru. When you need future car care, we hope to hear from you at 817-438-1700. Always expect more at our dealership! Safe travels, Jake Ritter, Service Director

February 22, 2024

Friendly helpful positive attentive took care of my needs made sure I was informed of the progress More

by randdgilley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathon Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Five Star Subaru of Grapevine responded

Randdgilley, Keeping you knowledgeable about your car is important. Reach Jonathon and the Five Star Subaru service team at 817-438-1700. We want you comfortable and safe during your travels. Thank you for your feedback, Jake Ritter, Service Director

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