Back

Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
814 Reviews

814 Reviews of Five Star Subaru of Grapevine - Service Center

Sort by
August 03, 2023

The staff is very friendly and knowledgeable. I’ve tried another Subaru dealership and quickly realized how good these people are! I will gladly choose them for the maintenance on my Subaru More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Five Star Subaru of Grapevine responded

Hello Susan, The Five Star Subaru service team is always available for your vehicle concerns at 817-438-1700. Let us know when you need our knowledge. Safe travels and call on us anytime. Thank you, Jake Ritter, Service Director

July 29, 2023

Derek went well above my expectations on what I expect from a dealership. Having purchased vehicles from a multitude of dealers this one tops them all. More

by gab757
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Five Star Subaru of Grapevine responded

Gab757, Thank you for recognizing Derek and Five Star Subaru. Customer experience is a priority at our dealership and we always welcome your questions at 817-438-1700. We value the opportunity to be your auto center. Safe travels, Jake Ritter, Service Director

July 27, 2023

Came in for an oil change. Service was quick and efficient. Would recommend dealer to friends and family. More

by chiuwingkwan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Five Star Subaru of Grapevine responded

Hello chiuwingkwan, We appreciate the chance to help with your vehicle care at Five Star Subaru. Reach Johnnie, Mike, or me at 817-438-1700 between visits. Helping fully enjoy your car is our goal. Thank you, Jake Ritter, Service Director

July 26, 2023

The service was excellent! They were very thorough in addressing my concerns. Jose kept me informed about the progress of the repairs. It took a little longer than anticipated More

by Williamrfox5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Jul 27, 2023 -

Five Star Subaru of Grapevine responded

Thank you, William, for sharing your Five Star Subaru service experience. If there's anything else we can assist you with or if you have any questions in the future, please don't hesitate to reach out to us at 817-438-1700. We are here to ensure your automotive journey remains enjoyable and hassle-free. Take care, Jake Ritter, Service Director

July 23, 2023

I had a problem with my battery and brakes on my car and it was towed to the dealership where there was additional issues discovered which were satisfactorily dealt with. Overall the service was excellent. More

by heater.tripped0k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2023 -

Five Star Subaru of Grapevine responded

Thank you heater.tripped0k for making Five Star Subaru your service center. Reach Mike and our techs again at 817-438-1700. We are here to address all of your vehicle care needs. Safe travels, Jake Ritter, Service Director

July 21, 2023

Great dealership! Their service department is thorough and efficient. Johnnie was excellent in handling my visit! More

by York
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2023 -

Five Star Subaru of Grapevine responded

Thank you, York, for endorsing Five Star Subaru. We truly appreciate your business and the trust you placed in us. When you need future services, we are here for you at 817-438-1700. Safe travels! Best Regards, Jake Ritter, Service Director

July 21, 2023

Jose, my agent, was very professional and accommodating. Great experience. Shuttle driver was very nice and good conversationalist. More

by benjaming.hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
Jul 21, 2023 -

Five Star Subaru of Grapevine responded

Hello Benjamining, We appreciate you at Five Star Subaru. Thank you for allowing Jose and our service team to care for your car. Call on us any time at 817-438-1700. We want to address all of your vehicle concerns. Take Care, Jake Ritter, Service Director

July 17, 2023

I was referred here by another local dealership, and they took top notch care of my vehicle despite not being one of their regular customers. Very impressed by the level of courtesy and professionalism shown More

by NomadicNurse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Jul 18, 2023 -

Five Star Subaru of Grapevine responded

NomadicNurse, We are happy you found your way to Five Star Subaru. Count on Sean and our techs for advice any time at 817-438-1700. It will be great to see you again whether it is for service or a new car. Thank you, Jake Ritter, Service Director

July 12, 2023

Sean, the service writer, has excellent people skills. He was a pleasure to do business with. More

by Knightgw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
Jul 13, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Knightgw, for choosing Five Star Subaru for your recent vehicle service. We appreciate your trust in our team and the opportunity to assist you with maintaining your vehicle. Should you have any further questions or concerns regarding your vehicle, please don't hesitate to reach out to our service department at 817-438-1700. Safe travels, Jake Ritter, Service Director

July 06, 2023

Great experience, helpful staff, well trained and very helpful 👍 ,will be back when another service is due More

by jtaylor3099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clay Garrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2023 -

Five Star Subaru of Grapevine responded

Hello jtaylor3099, Thank you for rating your Five Star Subaru service experience. If there is anything else we can assist you with, whether it's scheduling routine maintenance, answering questions about your vehicle, or providing any further assistance, please don't hesitate to reach out at 817-438-1700. We are always here to help. Best Regards, Jake Ritter, Service Director

...
27
...