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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
814 Reviews

814 Reviews of Five Star Subaru of Grapevine - Service Center

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October 21, 2023

Extremely courteous and efficient service for oil change visit. Appreciate communication on status of my vehicle. More

by SubX3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2023 -

Five Star Subaru of Grapevine responded

SubX3, We strive to ensure your satisfaction, and we're thrilled to hear that we met your expectations during your service visit to Five Star Subaru. Reach Jose and our service techs at 817-438-1700. When you have concerns about your vehicle, let us know. Thank you, Jake Ritter, Service Director

October 21, 2023

Everyone is very courteous and friendly. My car was ready in the timeframe as advised. More

by quilter09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2023 -

Five Star Subaru of Grapevine responded

Thank you, quilter09, for choosing Five Star Subaru for your vehicle care. Timely service is the goal. We hope to hear from you again at 817-438-1700. Safe travels, Jake Ritter, Service Director

October 19, 2023

Always pleasant and mindful of time. Easy to Make appointments and nice to have snacks and drinks More

by Orfam7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Five Star Subaru of Grapevine responded

Orfam7, Thank you for choosing Five Star Subaru, we look forward to serving you in the future. If you ever need assistance or have any questions, feel free to reach out to 817--438-1700. Your satisfaction is our priority. Take care, Jake Ritter, Service Director

October 18, 2023

Exceptional experience as usual! I’ve been a happy Subaru customer since 2019 and don’t have any plans to ever take my business somewhere else. The service team has me in and out wit More

by jakaybe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Alexander-Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Davis
Oct 19, 2023 -

Five Star Subaru of Grapevine responded

Thank you, jakybe, for rating your Five Star Subaru service visit. We understand the importance of a seamless and informative experience for our customers. If you ever have more questions or need further assistance in the future, please don't hesitate to reach out to 817-438-1700. We're here to help, and we look forward to serving you again whenever you need us. Safe travels, Jake Ritter, Service Director

October 13, 2023

Excellent Service for my first visit to Five Star Subaru, Mike Ohanesian and everyone in that area are all top notch Stars! More

by ajb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren McCord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The gentleman at the parts desk was very gracious and sold me some minor Subaru being. Identified as Darren McCord but uncertain of name.
Oct 13, 2023 -

Five Star Subaru of Grapevine responded

Ajb, We're thrilled you had an excellent first visit to Five Star Subaru! Mike Ohanesian and our service team are truly top-notch. Thank you for your kind words and call us any time at 817-438-1700. We are here to help you enjoy your car. Take care, Jake Ritter, Service Director

October 13, 2023

Cleanest, most friendly, most professional dealership in Tarrant County. That’s why we drive an hour one way to go there. More

by Jake62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Jake62, for choosing Five Star Subaru for your car's care. We're glad you had a positive experience and appreciate this recommendation. Reach Jose and our team at 817-438-1700 any time. Safe travels, Jake Ritter, Service Director

October 12, 2023

Easy to schedule; received timely reminder; convenient location; immediately met at service drive by friendly advisor; extremely clean facility; well stocked snack & lounge area; was updated with progres More

by JTP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
Oct 12, 2023 -

Five Star Subaru of Grapevine responded

JTP, We're thrilled you had such a positive experience at Five Star Subaru! From scheduling to completion, we aim to make it easy and convenient. Thank you for choosing us, and we look forward to hearing from you again at 817-438-1700. Safe travels, Jake Ritter, Service Director

October 07, 2023

Five Star Subaru has become my go-to dealership for service on my car. They are always friendly and prompt and stay in touch and they haven’t tried to suggest any totally unneeded services More

by CindyH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2023 -

Five Star Subaru of Grapevine responded

Thank you, Cindy, for rating your Five Star Subaru service visit and for your continued loyalty! Please let us know when we can help again at 817-438-1700. Don't hesitate to reach Deion or me. Best regards, Jake Ritter, Service Director

October 06, 2023

Easy to book appointments and they continue to provide the best customer service. Any and all concerns are always addressed promptly. We’re very happy with the Subaru Grapevine. More

by sony.sunny11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2023 -

Five Star Subaru of Grapevine responded

Sony.sunny11, Thank you for your kind remarks and great feedback about your Five Star Subaru service visit. Mike is committed to delivering outstanding customer service, and you can consistently expect excellent care for yourself and your car. Connect with our team again at 817-438-1700. Safe travels, Jake Ritter, Service Director

October 04, 2023

Top grade customer service from Five Star Subaru! Much appreciated and thankful for clean car More

by Danette1229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Five Star Subaru of Grapevine responded

Danette1229, Thanks for allowing the Five Star Subaru service team to care for your car. Reach Lauren and our techs between visits at 817-438-1700. We are here to address all of your vehicle concerns. Safe travels, Jake Ritter, Service Director

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