Five Star Subaru of Grapevine - Service Center

They were on time and were very polite. It was a comfortable place to wait. It was a comfortable place to wait. More

5 star always professional and on time. Courteous service from everyone there. Would highly recommend. Courteous service from everyone there. Would highly recommend. More

Colin explained all the services to be performed during the 18K mile visit plus reviewed the cost of the extra stuff I wanted. Did a great job. the 18K mile visit plus reviewed the cost of the extra stuff I wanted. Did a great job. More

Every time I go in for service, Jose is super friendly and fast to greet my husband and I. He is constantly updating us and stays on top of everything. Very knowledgeable! and fast to greet my husband and I. He is constantly updating us and stays on top of everything. Very knowledgeable! More

There were no serious problems. Most issues were caused by delays due to test equipment failure. Most issues were caused by delays due to test equipment failure. More

I just had a 5 star service experience with 5 Star Subaru correcting a problem that was a big deal to me, but not very profitable for them. My daughter swerved to miss an animal, hit a curb and damaged her correcting a problem that was a big deal to me, but not very profitable for them. My daughter swerved to miss an animal, hit a curb and damaged her wheel rim. I contacted 5SS and the parts department helped me order a rim and have it sent to them. Then I took the damaged rim and tire to them. They put the tire on the new rim and checked out. The next day I brought in the Subaru in. They put the new rim and tire on and checked out the car for any other damage. Thankfully, everything was OK. In spite of getting help from multiple people, in multiple departments over several days, it cost me very little to get the car fixed. Everyone I worked with was very friendly and helpful. Frankly, I was blown away by helpful and caring service I received. Great job 5 Star Subaru! More

Very helpful staff. Always looking to help me get the best service. Very responsive too. Always looking to help me get the best service. Very responsive too. More

Had a follow up appointment this afternoon, with Shantai Isom, to review all the great features in our new 2023 Forester. Shantai was wonderful, she was very patient explaining all the features and making u Isom, to review all the great features in our new 2023 Forester. Shantai was wonderful, she was very patient explaining all the features and making us feel very comfortable with the new vehicle. Thanks for the wonderful experience. More

They got me in despite no appointment and took care of my needs for my Forester. They also washed my car at no charge before I left. needs for my Forester. They also washed my car at no charge before I left. More