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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
838 Reviews
Call Service Center (817) 438-1700

838 Reviews of Five Star Subaru of Grapevine - Service Center

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October 30, 2024

Excellent customer service, impressed with the quick turnaround! Will definitely be making Grapevine Subaru my go to place to get my car serviced More

by Ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis L, was my go to guy!
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Nov 01, 2024 -

Five Star Subaru of Grapevine responded

Ron, We appreciate your business and your kind words. We're thrilled to hear that you had a positive experience at Five Star Subaru. Matt, Travis, or I can be reached at 817-438-1700 for advice any time. Safe travels! Take care, Jakob Ritter, Service Director

October 29, 2024

Great dealership, awesome employees, love the free car washes and snacks and Colin today was totally awesome 👌 More

by httocs58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin, service
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Oct 29, 2024 -

Five Star Subaru of Grapevine responded

Httocs58, We appreciate your recognition of Colin and the Five Star Subaru service center. It is our pleasure to assist you with your automotive needs. Please don’t hesitate to contact us at 817-438-1700. Best regards, Jakob Ritter, Service Director

October 27, 2024

Shantai was very helpful and a pleasure to talk to. She explained the features on my new car very well. More

by debbiedfw64
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 28, 2024 -

Five Star Subaru of Grapevine responded

Thank you, debbiedfw64, for taking the time to rate your Five Star Subaru experience. Shantai is focused on our customers and helping them enjoy the features on their cars. Give her a call at 817-438-1700 any time with questions. We appreciate the chance to share our knowledge and expertise. Best regards, David Cheney, General Sales Manager

October 19, 2024

Always so pleasant to deal with. I trust their service and an confident my car is being well maintained. More

by anitabigbee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayson
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Oct 19, 2024 -

Five Star Subaru of Grapevine responded

Anita, We are grateful to help with your auto care at Five Star Subaru! Thank you for your loyalty. We look forward to scheduling future appointments at 817-438-1700. Safe travels! Take care, Jakob Ritter, Service Director

October 19, 2024

Efficient, great waiting room, very helpful. Matt was knowledgeable about replacing my recalled battery and reminding me I could call my roadside assistance to get it started! More

by susangebren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2024 -

Five Star Subaru of Grapevine responded

Susan, Thank you so much for endorsing Matt and the Five Star Subaru service department. Our team is focused on your ownership experience. Reach Matt and our techs at 817-438-1700 whenever you have vehicle questions. Take care, Jakob Ritter, Service Director

October 15, 2024

Everyone is always very helpful and friendly. Colin was excellent. Listened to what I had to say. More

by Allenbothwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
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Oct 15, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Allentbothwell, for taking the time to share your review of the Five Star Subaru service center. Colin and I remain available for vehicle questions at 817-438-1700. We look forward to seeing you again. Best regards, Jakob Ritter, Service Director

October 12, 2024

Subaru of Grapevine is extremely competent, trustworthy, and customer oriented. We will be customers for life! More

by caroljbird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2024 -

Five Star Subaru of Grapevine responded

Caroljbird, Thank you for acknowledging our efforts at Five Star Subaru! We are so happy to be your auto center. Between visits, Jose and our techs can be reached at 817-438-1700. Let us know when you need our advice. Safe travels and thanks again, Jakob Ritter, Service Director

October 10, 2024

Very impressed with service and everyone we encountered. Matt was very professional and efficient. While we waited we were joined by a lovely young lady who showed us some used Foresters. Very pleased! More

by kbrunet420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

Five Star Subaru of Grapevine responded

Kbrunet420, Thank you for choosing Five Star Subaru for your vehicle care. Matthew is focused on customer care and satisfaction. Between visits, please reach out to 817-438-1700 when you need advice. We look forward to serving you again. Take care, Jakob Ritter, Service Director

October 10, 2024

I took my car in for an oil change and tire rotation. My service consultant was a young man named Jason. He was a gentleman and very professional. I also stopped by the parts department and was treated v More

by Gerard “Gary” Mills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I thought my service consultant’s name was Jason. I didn’t see him above.
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Oct 10, 2024 -

Five Star Subaru of Grapevine responded

Mr. Mills, Thank you so much for recognizing Jason, David, and our efforts at Five Star Subaru. Whether you need additional services or parts, we look forward to sharing our expertise. Please stay in touch at 817-438-1700. We are here for you! Take care, Jakob Ritter, Service Director

October 08, 2024

All I can say is that I'm very happy with the service I received from five star subaru this last time I was there for warranty issue with a cosmetic defective part,Jose the service adviser was very helpful More

by KIRAYAMATO79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
D'Mitri Manivanh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2024 -

Five Star Subaru of Grapevine responded

KIRAYAMATO79, Thank you for recognizing Jose and the Five Star Subaru service team. Whenever you are in need of vehicle care, we hope you call us first at 817-438-1700. Safe travels! Take care, Jakob Ritter, Service Director

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