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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
937 Reviews

937 Reviews of Five Star Subaru of Grapevine - Service Center

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April 15, 2025

First class service, first class people. Comfortable waiting room, solid wi-fi, alows me to work remotely while having my car serviced. They always keep me informed. Always a pleasant experi More

by althea824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Five Star Subaru of Grapevine responded

Thanks, althea824, for rating your Five Star Subaru service visit. We are grateful to help with your automotive needs and look forward to welcoming you back in the future. Reach Deion or me at 817-438-1700 for vehicle advice or to set your next appointment. Best regards, Jakob Ritter, Service Director

April 12, 2025

Matthew the service rep was knowledgeable, friendly, and professional. Work was done in a very timely manner. Thank you! Renaker Parks. More

by rdparks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Renaker, for sharing your Five Star Subaru service experience. Matthew and our techs welcome your questions at 817-438-1700. Don't hesitate to reach out should you need our vehicle advice. Take care, Jakob Ritter, Service Director

April 08, 2025

The atención and service is excellent. The installation are nice and very confortable. Very profesional people More

by camume
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Five Star Subaru of Grapevine responded

Camume, Thank you for recognizing Mike and the Five Star Subaru service center. Customer experience and efficient vehicle care is the goal. Whenever you need our automotive knowledge, call 817-438-1700. We appreciate helping you with all of your vehicle needs. Thanks again, Jakob Ritter, Service Director

April 06, 2025

They're very professional, and focused on providing great service, understanding my needs and expectations. Everyone there has obviously been trained well, and seem to personally care about providing a More

by MIKEPEWITT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hayden Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2025 -

Five Star Subaru of Grapevine responded

Thank you, MIKEPEWITT1, for rating your Five Star Subaru service visit. Customer satisfaction is a focus and we remain available at 817-438-1700 should you need additional vehicle advice. Safe travels, Jakob Ritter, Service Director

April 04, 2025

We have always had great customer service. The attention to the customer is always appreciated. Great service. More

by cindy.williams32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Five Star Subaru of Grapevine responded

Cindy, We're thrilled to hear you've consistently received great customer service at Five Star Subaru! We truly appreciate your feedback and are glad you feel our focus on customer care. Deion and our service team welcome the chance to care for your car. Reach us at 817-438-1700 for advice any time. Thank you, Jakob Ritter, Service Director

April 04, 2025

Staff is very professional, observant, and friendly. They are attentive to the needs of your car. Their patience and quality of service is very much appreciated. Matt Branch, Dylon, Kyle Calvaruso, a More

by P. Wiegand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dillon, Kyle Calvaruso Jason - Site Manager
Apr 04, 2025 -

Five Star Subaru of Grapevine responded

P. Wiegand, Thank you for taking the time to share your positive experience. We're glad our Five Star Subaru staff, including Matt, Dylon, Kyle, and Jason, provided you with professional and friendly service. We appreciate your kind words and look forward to scheduling your next visit at 817-438-1700. Thanks again, Jakob Ritter, Service Director

April 02, 2025

This dealership has great people whether from the service center, sales and management! Though I’m not really happy with my car, they make things better by being so helpful! More

by Big Wooee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager name: Jason
Apr 02, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Big Wooee, for taking the time to share your Five Star Subaru experience. Deion, Jason, and I welcome any additional maintenance questions at 817-438-1700. We are here with advice any time you need it. Take care, Jakob Ritter, Service Director

April 02, 2025

Making an appointment through the replacement of all 4 tires on our 2020 Subaru Outback things were on schedule and even below our original service estimate The staff and services provided are a 10. More

by raheiner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Reyes and Travis Littrell are 5 star in my book.
Apr 03, 2025 -

Five Star Subaru of Grapevine responded

We're so pleased you had such a positive experience at Five Star Subaru with your tire replacement, raheiner! We always strive to provide on-time service and transparent pricing. We appreciate your high rating and are glad you're satisfied! Continue to reach us for your auto needs at 817-438-1700. Best regards, Jakob Ritter, Service Director

April 01, 2025

Excelente in customer satis. Thanks again for your expert care! I will definitely be back. More

by icantu53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle
Apr 02, 2025 -

Five Star Subaru of Grapevine responded

Icantu53, We're so pleased you were satisfied with your Five Star Subaru experience! We look forward to providing you with excellent care again on your next visit. Let us know when you need our vehicle advice or expertise at 817-438-1700. Thank you, Jakob Ritter, Service Director

March 27, 2025

Pedro was an excellent,knowledgeable associate and was able to answer all my questions! Thank you More

by Parkscjp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathon Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro
Mar 27, 2025 -

Five Star Subaru of Grapevine responded

Thank you, Parkscjp, for choosing Five Star Subaru When you need vehicle advice or care, please reach Pedro or me at 817-438-1700. We are here for you! Take care, Jakob Ritter, Service Director

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