Five Star Subaru of Grapevine - Service Center

Deion was an excellent advisor and provided exemplary service. Everyone at the dealership was friendly. service. Everyone at the dealership was friendly. More

Quick greeting me, very friendly staff, snack bar and waiting area so nice and clean and stocked very well, feels like home. Jason and Deon were very helpful! waiting area so nice and clean and stocked very well, feels like home. Jason and Deon were very helpful! More

This is my 2nd Subaru and the service department remains as dedicated, friendly and thorough as always. as dedicated, friendly and thorough as always. More

From the moment my 2019 Subaru Forester signaled the end of its battery’s journey,( I have over 209,000 miles on this beast )I knew I had to entrust its revival to the best – and Five Star Subaru in Grapevi of its battery’s journey,( I have over 209,000 miles on this beast )I knew I had to entrust its revival to the best – and Five Star Subaru in Grapevine, Texas did not just meet, but exceeded my high expectations! After all, that’s where I purchased it in May 2019… Let me paint a picture that does justice to this exceptional service experience. When I drove into their welcoming facility on January 13, 2024, I was met with the warm smiles and expert knowledge of the staff. The service team, led by the remarkable Jose Zambrana was my automotive superhero team for the day. They whisked my Forester away and, in what felt like a symphony of efficiency, installed a brand-new battery, larger tray underneath the battery to secure it properly, and a terminal sleeve , all ensuring my ride was powered up and ready for many more miles. The line item "BATTERY NET TOTAL (N/C) 0.00" on my bill was like a magic spell, indicative of the fabulous package deal they offered. Every part, from the SOA821B900 PB001993 REPLACEMENT BATT to the 82190AN000 BATTERY PARTS PAN, was included. And let’s not forget the environmentally friendly gesture of including the battery disposal fee; Earth’s champions, indeed! While the top-notch parts and service were incredibly impressive, what truly made the day was their transparent billing. No hidden fees, no unexpected surprises – just pure, honest service. The 'total out-the-door price' of $410.57 was the cherry on top of this amazing service sundae. So here’s to Five Star Subaru – not just for providing unrivaled service, but for making me feel like part of their family, complete with laughter and genuine care. My Forester and I left with full hearts and a fully charged battery, ready to embark on new adventures with confidence. Do you want your mind set at ease with reliability, affordability, and sincere customer care? Then look no further than Five Star Subaru in Grapevine, Texas, where the service isn't just great, it's five-star spectacular! 🌟🌟🌟🌟🌟 More

From beginning to end, I was given off and on notice as to how the process of fixing my car was going! Very courteous employees and we even had a laugh or two over the cuteness of my dog —Maggie—who likes to how the process of fixing my car was going! Very courteous employees and we even had a laugh or two over the cuteness of my dog —Maggie—who likes to entertain anyone who pays her attention!! Thanks to all ~~ my car is perfect again!! 💓 More

Seevice was exceptional. They were on time, kelp me well Informed and updated to the service progress. They were on time, kelp me well Informed and updated to the service progress. More

From first contact personnel worked clearly and kept me well informed and I felt confident with the service rendered. From this experience I will be relying on Five Star Subaru well informed and I felt confident with the service rendered. From this experience I will be relying on Five Star Subaru More

Jose very easy to work with. He communicates very timely. All positive interactions with this dealership He communicates very timely. All positive interactions with this dealership More

best service I've ever had matt kept me informed throughout my service and service was done right the first time throughout my service and service was done right the first time More

Mike has always listened to my concerns, addressed them, and taken care of what needs to be done. I appreciate their, friendly attitude and keeping me informed about what’s being done and cost. and taken care of what needs to be done. I appreciate their, friendly attitude and keeping me informed about what’s being done and cost. More