Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
814 Reviews
Call Service Center (817) 438-1700

814 Reviews of Five Star Subaru of Grapevine - Service Center

Sort by
February 13, 2024

Continued EXCELLENT customer service. Quick, efficient service that I’ve learned to expect from this particular Subaru Dealership. More

by Slvregl10-blackwater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2024 -

Five Star Subaru of Grapevine responded

Slvregl10-blackwater, Thank you for choosing Five Star Subaru for the care of your car. We want you to always expect and find efficient services. Reach Tyler and our techs at 817-438-1700 for future needs. Safe travels! Best regards, Jake Ritter, Service Director

February 13, 2024

Initially was frustrated with service received but promptly received a call from manager who went above and beyond to take care my car. He explained what happened and it was no fault of the service I More

by Henrietta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Henrietta, for taking the time to endorse the Five Star Subaru service department. Between visits, call 817-438-1700 with concerns. We are here to offer our advice when you need it. Best regards, Jake Ritter, Service Director

February 11, 2024

Called go an as appointment, everything was setup and ready. Our Salesperson had arranged everything. More

by Nancy Alexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2024 -

Five Star Subaru of Grapevine responded

Nancy, It is our pleasure to help with all of your automotive needs at Five Star Subaru. Whenever you need our assistance or knowledge, call 817-438-1700. We are here to help you enjoy your Subaru. Thank you, Jake Ritter, Service Director

February 10, 2024

Wonderful service, Jose was able to remove a stain on the hood. We have a white pearl crosstrek More

by Racer x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Racer x, for choosing the Five Star Subaru team to help you care for your car. Jose and our techs welcome additional questions at 817-438-1700. Safe travels, Jake Ritter, Service Director

February 09, 2024

The dealership is always clean, the service staff is friendly and courteous and very helpful. I’m allays comfortable there. More

by rlaprelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2024 -

Five Star Subaru of Grapevine responded

Rlaprelle, We appreciate the chance to help with your automotive care at Five Star Subaru. Between visits, reach Jose and our techs at 817-438-1700. We want you knowledgeable about the care of your car. Thank you, Jake Ritter, Service Director

February 07, 2024

; wonderful service was great I enjoyed my viisit with Subaru of Grapevine also the staff is wonderful and very friendly. More

by pgclark66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaylon Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2024 -

Five Star Subaru of Grapevine responded

Pgclark66, Thank you for allowing the Five Star Subaru service team to help you care for your car. Jaylon, Deion, or I can be reached at 817-438-1700. Let us know when you need our knowledge. Enjoy your adventures! Take care, Jake Ritter, Service Director

February 07, 2024

Everyone was very helpful and kind. Matt was clear and I knew that my car was in good hands. Good atmosphere when I picked up my car. More

by A.borko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2024 -

Five Star Subaru of Grapevine responded

A.borko, We appreciate you at Five Star Subaru. Helping you care for your car is our focus and we welcome the chance to share our advice. Reach out to 817-438-1700 between visits if you need our knowledge. Thank you, Jake Ritter, Service Director

February 05, 2024

I bought and have been taking my Subaru Outback to Grapevine Subaru for all all my service and maintenance. More

by Nugrammi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2024 -

Five Star Subaru of Grapevine responded

Nugrammi, We value the chance to help with your auto care at Five Star Subaru. Our goal is to help you continue to enjoy your Outback. Reach Mike and our team at 817-438-1700 whenever you need vehicle advice. Safe travels, Jake Ritter, Service Director

February 04, 2024

Deion took care of my car quickly and even had it vacuumed and washed. He explained future service I would need, so I could plan for it. More

by bihnfeldt@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2024 -

Five Star Subaru of Grapevine responded

Bihnfeldt, We appreciate you and your business at Five Star Subaru. Reach Deion and our service team at 817-438-1700 when you need automotive advice. We are here for you. Thank you, Jake Ritter, Service Director

January 30, 2024

Always a pleasant visit at Subaru Grapevine. Everyone is so helpful and friendly. If you need a Subaru (which I think you do) you should come here! More

by Shani O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Shani, for your loyalty to Five Star Subaru. Our service team appreciates working with you. Helping you keep your car running well is the priority. Call Lauren, Dyson, or me at 817-438-1700 whenever you have maintenance concerns. Take care, Jake Ritter, Service Director

1
...
15
16
17
...
82