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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
814 Reviews

814 Reviews of Five Star Subaru of Grapevine - Service Center

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February 29, 2024

Five Star Subaru is the most customer-focused auto dealer I have ever dealt with im over 55 years of driving. Their service staff is top notch and always have their customers' best interest as their priorir More

by PapaJAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Five Star Subaru of Grapevine responded

PapaJAG, Your kind comments are truly appeciated. Thank you! When Mike and our service team can help you enjoy your car, stop by Five Star Subaru or call 817-438-1700. Your driving comfort is our focus. Best regards, Jake Ritter, Service Director

February 27, 2024

I had a great experience with my car repairs here. Matthew Branch and Jason Womack went above and beyond!🙌 More

by Angcais62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Angcais62, for rating your Five Star Subaru service experience. Customer satisfaction is the ultimate goal. When you are ready to schedule your next appointment, we will look forward to your call at 817-438-1700. Take care, Jake Ritter, Service Director

February 26, 2024

Currently driving my 3rd vehicle from Five Star Subaru, they have remained good listeners and provide great personalized customer service! I am a very satisfied customer. More

by simplychinedu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Procter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnnie Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Five Star Subaru of Grapevine responded

Simplychinedu, We appreciate your commitment to Five Star Subaru! Your complete satisfaction is always the focus. We look forward to scheduling future appointments at 817-438-1700. Safe travels! Take care, Jake Ritter, Service Director

February 24, 2024

Very fast and easy to work with. They provided a loaner even for a small part that needed to be ordered to replace it. More

by Mike Clardy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Littrell
Feb 25, 2024 -

Five Star Subaru of Grapevine responded

Mike, We appreciate you at Five Star Subaru! Thank you for endorsing our service center. We look forward to scheduling your next appointment at 817-438-1700. Safe travels and please stay in touch. Take care, Jake Ritter, Service Director

February 23, 2024

Pleasant. Prompt. Personal. Professional. Four words that describe the service I received today. What more can you expect? More

by Happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Blackmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Happy! We appreciate your four words and business at Five Star Subaru. When you need future car care, we hope to hear from you at 817-438-1700. Always expect more at our dealership! Safe travels, Jake Ritter, Service Director

February 22, 2024

Matthew Branch is great. He returns calls in a timely manner. Answers any questions I have. He goes the extra mile to make sure everything gets done correctly and efficiently More

by Gdurribarri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Gdurribarri, for recognizing Mathew and the Five Star Subaru service team. Customer satisfaction is such a priority and we are focused on keeping you knowledgeable about your Subaru. Don't hesitate to call 817-438-1700. Let us know how we can help you enjoy your ride. Regards, Jake Ritter, Service Director

February 22, 2024

Friendly helpful positive attentive took care of my needs made sure I was informed of the progress More

by randdgilley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathon Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Five Star Subaru of Grapevine responded

Randdgilley, Keeping you knowledgeable about your car is important. Reach Jonathon and the Five Star Subaru service team at 817-438-1700. We want you comfortable and safe during your travels. Thank you for your feedback, Jake Ritter, Service Director

February 19, 2024

Had to get some accessories added to my OBW. Rex in service organized all the different items. Great job by all. Highly recommend. More

by TKE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Five Star Subaru of Grapevine responded

TKE3, Thank you for allowing us to upgrade your Subaru. Reach Rex and our service team at 817-438-1700 when you need our help in the future. We want you to fully enjoy your Outback Wilderness. Best regards, Jake Ritter, Service Director

February 16, 2024

Rex, in the service dept, handled our extended warranty claim. He was very knowledgable, professional, and thorough. He provided a loaner vehicle, which was desperately needed and had our car ready when More

by barjdrancho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2024 -

Five Star Subaru of Grapevine responded

Thank you, barjdrancho, for taking the time to rate your Five Star Subaru service visit. Customer experience and efficient vehicle care are the goals. Reach Rex and our team at 817-438-1700 any time. Best regards, Jake Ritter, Service Director

February 15, 2024

Great, quick service. Collin worked my car intake and was exremeky friendly and professional. Comfortable facility to hangout in while you wait for your car. More

by Nathan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin
Feb 16, 2024 -

Five Star Subaru of Grapevine responded

Nathan, We couldn't be happier to hear you had such a great experience with Collin. Your feedback motivates us to keep providing exceptional service at Five Star Subaru. Thanks for trusting us with your auto needs! Come back soon, and don't hesitate to call 817-438-1700 for any future assistance. Take care, Jake Ritter, Service Director

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