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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
840 Reviews
Call Service Center (817) 438-1700

840 Reviews of Five Star Subaru of Grapevine - Service Center

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April 03, 2024

Rex listened to my questions and provided information about my car that was very helpful More

by Lunarock1116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rex had another person help me but I don’t remember the name
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Apr 04, 2024 -

Five Star Subaru of Grapevine responded

Lunarock1116, Thank you for sharing your experience with us! We're delighted to hear that Rex took the time to listen to your questions and provide helpful information about your car. Providing excellent service and ensuring our customers have all the information they need is our top priority at Five Star Subaru. If you have any further questions or need assistance in the future, give us a call at 817-438-1700. We appreciate your feedback and look forward to serving you again! Take care, Jakob Ritter, Service Director

March 30, 2024

Deon was great to work with went out his way to make sure I was taken care of. More

by gainesken318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
D'Mitri Manivanh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2024 -

Five Star Subaru of Grapevine responded

Gainesken318, Your satisfaction is our priority at Five Star Subaru, and we're delighted that we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to call Deion or me at 817-438-1700 Thanks again for choosing us! Safe travels, Jakob Ritter, Service Director

March 30, 2024

Matt Branch was my Service Advisor - Very Professional and thats all I have to say More

by howiewalling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Lanphouthacoul
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2024 -

Five Star Subaru of Grapevine responded

Howiewalling, Thank you for your comments. We're happy to hear that Matt provided you with professional service during your visit to Five Star Subaru. Your satisfaction is our priority, and we're focused on meeting your expectations in our service center. Call 817-438-1700 whenever you need vehicle advice. Safe travels, Jakob Ritter, Service Director

March 28, 2024

Great service and prompt response time only wished they had a car available to use More

by ddmeade1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Littrell
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Mar 29, 2024 -

Five Star Subaru of Grapevine responded

Ddmeade1, We're glad to hear that you experienced great service and prompt response times. Your satisfaction is our top priority at Five Star Subaru. We understand your desire for a loaner car, and while we strive to provide this service whenever possible, availability can vary. We apologize for any inconvenience this may have caused. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to 817-438-1700. We appreciate your business and value your feedback. Sincerely, Jakob Ritter, Service Director

March 27, 2024

Scary situation with a giant plastic tumbleweed, was very worried about my Subaru. Five Star got it in and looked at and fixed the (thankfully) minor damage. More

by tracey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Five Star Subaru of Grapevine responded

Tracey, We were relieved to find that your Subaru's damage was minor and that we could address it promptly. Thank you for entrusting Five Star Subaru with your vehicle! If you have any further concerns or need assistance in the future, don't hesitate to reach out to 817-438-1700. Safe travels, Jakob Ritter, Service Director

March 26, 2024

Great people - kind, friendly, knowledgeable. Efficient service - I came in for regular maintenance but mentioned an additional issue and it was handled quickly. More

by christine.b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2024 -

Five Star Subaru of Grapevine responded

Christine, Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience at Five Star Subaru. Providing exceptional service is our priority, and we're glad to know that David and Jose were able to assist you efficiently and address your additional concern promptly. We truly appreciate your kind words and look forward to serving you again in the future. If you ever need anything else, please don't hesitate to reach out to 817-438-1700. Best regards, Jakob Ritter, Service Director

March 25, 2024

Fast, friendly, and affordable. I will go back again and refer my friends and family. More

by DP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Five Star Subaru of Grapevine responded

DP, We appreciate knowing your Five Star Subaru service visit went well. Matthew and our techs want to hear from you at 817-438-1700 when you need vehicle advice. Don't hesitate to let us know when you have concerns. Safe travels, Jakob Ritter, Service Director

March 21, 2024

The service department customer representative went out of his way to assure our new part was installed in a timely manner. More

by Bobbi.farrel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Bobbi, for choosing Five Star Subaru for your vehicle care. Timely service is the goal and we hope you reach out to Mike again in the future at 817-438-1700. We appreciate you. Best regards, Jakob Ritter, Service Director

March 21, 2024

Always courteous and friendly & quick, I love my forester, but the drive is a bit far & I would love to have a dealership closer in my area. 👍🏻 More

by Pappy53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Five Star Subaru of Grapevine responded

Pappy53, At Five Star Subaru, we are focused on helping you enjoy your Forester. Reach Deion and our service team with questions at 817-438-1700. We are here to address all of your maintenance and repair concerns. Thank you, Jakob Ritter, Service Director

March 21, 2024

Both the service advisor and technician were exceptionally friendly, knowledgeable and helpful. The problem was hard to diagnose but the found the issue and resolved it. More

by crobert.rose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cannot remember service advisor’s name. His name tag said he was from Columbia. He was great.
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Mar 22, 2024 -

Five Star Subaru of Grapevine responded

Thank you, crobert.rose, for taking the time to rate your Five Star Subaru service experience. Whenever you have questions about your car, call 817-438-1700. We are here to share our knowledge. Best regards, Jakob Ritter, Service Director

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