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Five Star Subaru of Grapevine - Service Center
Grapevine, TX
814 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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814 Reviews of Five Star Subaru of Grapevine - Service Center
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March 25, 2024
Fast, friendly, and affordable. I will go back again and refer my friends and family. I will go back again and refer my friends and family. More
by DP
Employees Worked With
March 21, 2024
The service department customer representative went out of his way to assure our new part was installed in a timely manner. of his way to assure our new part was installed in a timely manner. More
by Bobbi.farrel
Employees Worked With
March 21, 2024
Always courteous and friendly & quick, I love my forester, but the drive is a bit far & I would love to have a dealership closer in my area. 👍🏻 forester, but the drive is a bit far & I would love to have a dealership closer in my area. 👍🏻 More
by Pappy53
Employees Worked With
March 21, 2024
Both the service advisor and technician were exceptionally friendly, knowledgeable and helpful. The problem was hard to diagnose but the found the issue and resolved it. exceptionally friendly, knowledgeable and helpful. The problem was hard to diagnose but the found the issue and resolved it. More
by crobert.rose
Employees Worked With
Other Employees :
Cannot remember service advisor’s name. His name tag said he was from Columbia. He was great.
March 16, 2024
Honest and informative! Customer for life! Thank you Jason and Travis for your service. Best dealership experience and shall continue to love my Subaru. Customer for life! Thank you Jason and Travis for your service. Best dealership experience and shall continue to love my Subaru. More
by loc
March 16, 2024
Thank you Five Star for always taking care of our two Subarus. We never worry while our cars are being serviced. Lauren Cano, is our service advisor. She is the best person we have ever had to manag Subarus. We never worry while our cars are being serviced. Lauren Cano, is our service advisor. She is the best person we have ever had to manage the needs of our cars. She represents Fire Star with integrity and compassion. She always goes above and beyond when helping us. We have never had a bad experience at Five Star. They make sure people are greeted by an employee as soon as you drive into the bay. They are through with the assessment and pass the information to the assigned service advisor immediately. The car is assessed, info given to advisor, and discussed with customer. The customer decides on the repairs with the advisor. There are two nice waiting rooms. Each has a large TV. There is an area geared for children that adjoins one of the large waiting rooms. It includes a TV for cartoons, etc. Adult chairs provided for caregivers. The service department is excellent about reminders of upcoming due dates for scheduled service. Coupons are mailed to customers periodically. The snacks, bottled water, coffee machine, soft drink machine, is well stocked with lots of choices. This is a fabulous company! It feel like home. Mike and Libby Baker, Arlington, Texas More
by flowers
Employees Worked With
Other Employees :
The cleaning lady was so helpful. I don’t have her name.
March 16, 2024
Excellent experience with Five Star in Grapevine Texas! They are great to deal with for your car! They are great to deal with for your car! More
by Will Schutts
Employees Worked With
March 16, 2024
All service requests were fulfilled. Fast, reliable & excellent service. Five stars to Lauren. Great job! Fast, reliable & excellent service. Five stars to Lauren. Great job! More
by Arjun
Employees Worked With
March 15, 2024
My Experience today was great! Not just because the service was free, but because the technicians were so very courteous and professional. During the service, the technician kept m Not just because the service was free, but because the technicians were so very courteous and professional. During the service, the technician kept me updated on the progress of the service. The facility was exceptionally clean and comfortable. Yes, I will look forward to my next service and I would wholeheartedly recommend Five Star Subaru to my family and friends. More
by Hopperr2000
Employees Worked With
March 15, 2024
They are helpful and timely. Always smiling. Great service and research any issues. New addition of quick service check in very helpful. Always smiling. Great service and research any issues. New addition of quick service check in very helpful. More
by Karen Nygaard
Employees Worked With
