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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
814 Reviews
Call Service Center (817) 438-1700

814 Reviews of Five Star Subaru of Grapevine - Service Center

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April 09, 2024

Went in for an oil change and tire rotation and my Service Rep Mike was polite, professional and helpful. Mike gave an estimate of when the car would be ready and the car was done and washed before th More

by chipanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Five Star Subaru of Grapevine responded

Chipanderson, Thank you for your kind words! We take pride in our well-trained staff and their commitment to providing excellent service at Five Star Subaru. We're thrilled to hear that you had a positive experience with Mike and our service team. If you ever need assistance in the future, don't hesitate to reach out to 817-438-1700. Take care, Jakob Ritter, Service Director

April 07, 2024

My new service adviser is very dedicated to pleasing the customer. His communication with us was flawless, both this time and the last. Thanks. More

by ChoDog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Five Star Subaru of Grapevine responded

ChoDog, Providing exceptional customer service is always our top priority, and it's wonderful to know that Matthew and Jose delivered on that commitment. We greatly appreciate your feedback and your continued trust in Five Star Subaru. If there's anything else we can assist you with, please don't hesitate to reach out to 817-438-1700. Thank you, Jakob Ritter, Service Director

April 06, 2024

Quick and easy, great techs and advisors. I got everything I needed done and very happy with service More

by lcano89
Recommend Dealer
Yes
Employees Worked With
Ryan Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2024 -

Five Star Subaru of Grapevine responded

Lcano89, We really appreciate hearing from you! Thank you for sharing your experience with our Five Star Subaru service department. Reach Lauren and Ryan with questions any time at 817-438-1700. Safe travels! Take care, Jakob Ritter, Service Director

April 03, 2024

Absolutely the best Service Department I have ever visited. The staff is outstanding and always has your best interest in mind. More

by Jwmaxx1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
D'Mitri Manivanh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2024 -

Five Star Subaru of Grapevine responded

Jwmaxx1, We're delighted to hear that the Five Star Subaru service staff provided you with great service. At our dealership, we strive to make every appointment as smooth as possible for our customers. Thank you for choosing us, and we look forward to serving you again in the future. If you need anything else, please call 817-438-1700. Safe travels, Jakob Ritter, Service Director

April 03, 2024

Rex listened to my questions and provided information about my car that was very helpful More

by Lunarock1116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rex had another person help me but I don’t remember the name
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Apr 04, 2024 -

Five Star Subaru of Grapevine responded

Lunarock1116, Thank you for sharing your experience with us! We're delighted to hear that Rex took the time to listen to your questions and provide helpful information about your car. Providing excellent service and ensuring our customers have all the information they need is our top priority at Five Star Subaru. If you have any further questions or need assistance in the future, give us a call at 817-438-1700. We appreciate your feedback and look forward to serving you again! Take care, Jakob Ritter, Service Director

March 30, 2024

Matt Branch was my Service Advisor - Very Professional and thats all I have to say More

by howiewalling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Lanphouthacoul
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 31, 2024 -

Five Star Subaru of Grapevine responded

Howiewalling, Thank you for your comments. We're happy to hear that Matt provided you with professional service during your visit to Five Star Subaru. Your satisfaction is our priority, and we're focused on meeting your expectations in our service center. Call 817-438-1700 whenever you need vehicle advice. Safe travels, Jakob Ritter, Service Director

March 30, 2024

Deon was great to work with went out his way to make sure I was taken care of. More

by gainesken318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
D'Mitri Manivanh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2024 -

Five Star Subaru of Grapevine responded

Gainesken318, Your satisfaction is our priority at Five Star Subaru, and we're delighted that we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to call Deion or me at 817-438-1700 Thanks again for choosing us! Safe travels, Jakob Ritter, Service Director

March 28, 2024

Great service and prompt response time only wished they had a car available to use More

by ddmeade1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Littrell
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Mar 29, 2024 -

Five Star Subaru of Grapevine responded

Ddmeade1, We're glad to hear that you experienced great service and prompt response times. Your satisfaction is our top priority at Five Star Subaru. We understand your desire for a loaner car, and while we strive to provide this service whenever possible, availability can vary. We apologize for any inconvenience this may have caused. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out to 817-438-1700. We appreciate your business and value your feedback. Sincerely, Jakob Ritter, Service Director

March 27, 2024

Scary situation with a giant plastic tumbleweed, was very worried about my Subaru. Five Star got it in and looked at and fixed the (thankfully) minor damage. More

by tracey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Five Star Subaru of Grapevine responded

Tracey, We were relieved to find that your Subaru's damage was minor and that we could address it promptly. Thank you for entrusting Five Star Subaru with your vehicle! If you have any further concerns or need assistance in the future, don't hesitate to reach out to 817-438-1700. Safe travels, Jakob Ritter, Service Director

March 26, 2024

Great people - kind, friendly, knowledgeable. Efficient service - I came in for regular maintenance but mentioned an additional issue and it was handled quickly. More

by christine.b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2024 -

Five Star Subaru of Grapevine responded

Christine, Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience at Five Star Subaru. Providing exceptional service is our priority, and we're glad to know that David and Jose were able to assist you efficiently and address your additional concern promptly. We truly appreciate your kind words and look forward to serving you again in the future. If you ever need anything else, please don't hesitate to reach out to 817-438-1700. Best regards, Jakob Ritter, Service Director

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