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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
900 Reviews

900 Reviews of Five Star Subaru of Grapevine - Service Center

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August 21, 2024

Service depart was great! Mike was very patient with me and answered all of my questions. I really appreciated that I was given an update periodically. More

by Ana V.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Ana, for allowing the Five Star Subaru service team the chance to help with your vehicle care. Whenever you need our knowledge, please call 817-438-1700. We are here to help! Take care, Jakob Ritter, Service Director

August 21, 2024

Five Star and their service team are the best. They have always gone above and beyond. More

by Jcorley67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darryl Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Five Star Subaru of Grapevine responded

Jcorley67, We appreciate you at Five Star Subaru. Our advisors and techs welcome the chance to offer up advice. Reach us at 817-438-1700. It will be great to see you again. Thank you, Jakob Ritter, Service Director

August 18, 2024

"Excellent experience with Five Star Subaru! Friendly staff, great selection, and fair prices. Highly recommend!" More

by Pham Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Aug 19, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Pham, for rating your Five Star Subaru service experience. Jose and our techs welcome additional questions at 817-438-1700. We want you knowledgeable driving your Subaru. Best regards Jakob Ritter, Service Director

August 18, 2024

The most pleasant experience at a dealership ever! Great service and everyone there is wonderful to work with! More

by suzyshockeyjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Luttrell and Shanta Odom were phenomenal!
Aug 19, 2024 -

Five Star Subaru of Grapevine responded

Suzy, We're thrilled to hear that you had a positive experience at Five Star Subaru. Your satisfaction is our top priority, and we're so glad we could meet your expectations. Thank you for your business and please call on us again at 817-438-1700. Best regards, Jakob Ritter, Service Director

August 16, 2024

We are from Oklahoma City attending a conference in Dallas , long story short our Outback was vandalized and a window broken , Five Star Subaru helped us get back on the road , ( thanks Doug ) AWESOME More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2024 -

Five Star Subaru of Grapevine responded

Chuck, We were more than happy to take some of the stress out of your unfortunate issues. We hope you were able to enjoy your conference and if you are ever back in town and need our help , call 817-438-1700. We will be ready to assist at Five Star Subaru. Safe travels! Best regards, Jakob Ritter, Service Director

August 16, 2024

Convenient location; Exceptionally clean facility: friendly, engaging staff; comfortable waiting lounge; well stocked snacks and drinks; under promised and over delivered ( projected 3 - 4 hours, was More

by JTP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2024 -

Five Star Subaru of Grapevine responded

JTP, Thank you for taking the time to share your Five Star Subaru experience. Timely service is the goal and we are happy to hear we were able to get the job done to your satisfaction. Reach us again at 817-438-1700. We appreciate being your auto center. Best regards, Jakob Ritter, Service Director

August 13, 2024

Colin was amazing! He was very communicative and the best person I’ve dealt with in the service department. More

by kmaiwald2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
Aug 13, 2024 -

Five Star Subaru of Grapevine responded

Kmaiwald2022, Thank you for your business and kind words! We appreciate your support and are thrilled you had a great experience in the Five Star Subaru service center. We look forward to scheduling future appointments at 817-438-1700. Take care, Jakob Ritter, Service Director

August 10, 2024

Always a great experience and friendly staff. I would highly recommend this dealership to anyone. More

by CHRISPROBBINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Eyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Pipkin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren McCord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2024 -

Five Star Subaru of Grapevine responded

Chris, We appreciate the chance to help with your auto care at Five Star Subaru. Thank you for your business and recommendation. We look forward to scheduling future appointments at 817-438-1700. Safe travels, Jakob Ritter, Service Director

August 08, 2024

They change oil , tire rotation and oil filter of my car its very fast , they are all nice to me good work done and they have snack to the customer. Thank you so much.God bless More

by Nilo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin housknecht
Aug 09, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Nilo, for choosing Five Star Subaru for the care of your car. Colin and our techs remain available for your vehicle questions at 817-438-1700. We are here to keep you informed and enjoying a great ride. Best regards, Jakob Ritter, Service Director

August 07, 2024

Great service in a very clean and well kept waiting area; all amenities no less! More

by Rcbtext
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin H
Aug 07, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Rcbtext, for choosing Five Star Subaru. Colin and our team continue to be available at 817-438-1700. Call any time you need our advice or expertise. Safe travels, Jakob Ritter, Service Director

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