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Five Star Subaru of Grapevine - Service Center

Grapevine, TX

5.0
840 Reviews

840 Reviews of Five Star Subaru of Grapevine - Service Center

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May 09, 2024

I was amazed about how attentive the dealer's customer advocacy and service department were. They ensured my car was delivered to the dealership promptly, were very attentive and professional about my qu More

by gloverrr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Littrell 5 Stars
May 10, 2024 -

Five Star Subaru of Grapevine responded

Gloverr, Thank you for being a valued Five Star Subaru customer! Between appointments, reach Jason, Travis, or me at 817-438-1700. We are here to address all of your vehicle concerns. Safe travels and please call on us again. Best regards, Jakob Ritter, Service Director

May 09, 2024

Excellent service and very respectful . They keep to up to date on how your Subrau is being taken care of. More

by ealane620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Five Star Subaru of Grapevine responded

Ealane620, Communication is key to helping our Five Star Subaru customers stay knowledgeable about their vehicle care. Between appointments, don't hesitate to call 817-438-1700 with questions or concerns. We remain available to you! Thank you, Jakob Ritter, Service Director

May 08, 2024

They serviced my vehicle today and everyone I encountered were friendly, eager to help and patient. I really liked how the kindness was consistent with everyone waiting in the service area. More

by akolanowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Branch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle in the valet service
May 09, 2024 -

Five Star Subaru of Grapevine responded

Akolanowski, Thank you for choosing the Five Star Subaru service team to care for your car. Sharing our knowledge is only a phone call away. Reach us at 817-438-1700 any time you have maintenance or repair questions. Safe travels and thanks again! Take care, Jakob Ritter, Service Director

May 07, 2024

They are friendly and helpful, give the customer full focus on the reason for going to the dealer. Their service is dependable and thorough More

by willhall0464
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Housknecht
May 08, 2024 -

Five Star Subaru of Grapevine responded

Willhall0464, Offering customer-focused vehicle services is our goal at Five Star Subaru. Between visits, we welcome your care questions at 817-438-1700. Call us any time you need our vehicle advice. Thank you, Jakob Ritter, Service Director

May 07, 2024

Five Star Subaru of Grapevine is the best, I bring them my car every 6 mos for service and only once have they not met my expectations yet they didn’t charge me for the service, that’s excellent service! T More

by Ms Reesa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Five Star Subaru of Grapevine responded

Ms Reesa, We value the chance to help you care for your car at Five Star Subaru. Deion and our techs welcome questions at 817-438-1700. Don't hesitate to stop by or call when you need our expertise. Thank you, Jakob Ritter, Service Director

May 03, 2024

I am from out of state and needed an oil change on my Subaru. From the time that I pulled in till the time I left, the staff was friendly and courteous. This dealership is a great model for all other dea More

by Mr. Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Littrell
May 04, 2024 -

Five Star Subaru of Grapevine responded

Mr. Tom, Thank you for stopping by Five Star Subaru. If you are back in town and need services, we hope you call us again at 817-438-1700. Safe travels! Best regards, Jakob Ritter, Service Director

April 30, 2024

Went in for quick oil change with no appointment. Got done within an hour; they checked brake pads, tire wear and pressure and more while they were at it. Best service! More

by Bnguyen811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deion Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Bnguyen811, for taking the time to rate the Five Star Subaru service department. Deion and our techs are here to help you enjoy your car. Stop by or call 817-438-1700 any time you need advice. Best regards, Jakob Ritter, Service Director

April 30, 2024

The service center professionals were a joy to work with. They were welcoming and proficient at taking care of all the work my car needed. More

by Aesor123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Housknecht was fabulous to work with!
May 01, 2024 -

Five Star Subaru of Grapevine responded

Aesor123, We appreciate helping with your auto care at Five Star Subaru. When you need advice, don't hesitate to call us at 817-438-1700. We want to help with all of your vehicle concerns. Thank you, Jakob Ritter, Service Director

April 29, 2024

Fast and easy. Provided loan car without a hassle. Fixes problem within hours. Very happy. More

by Todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Lanphouthacoul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Littrell
Apr 30, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Todd, for choosing Five Star Subaru to care for your car. Our goal is to serve you efficiently. Be sure to stay in touch at 817-438-1700. Let us know when you have automotive questions any time. Take care, Jakob Ritter, Service Director

April 29, 2024

From start was informed of services I needed and while work being done Mike kept me in the loop how everything was going and how much longer til I would b done plus they washed my crosstrek and even vacuu More

by louisvilaros65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Five Star Subaru of Grapevine responded

Louis, Helping you stay knowledgeable about your car care is the goal at Five Star Subaru. Reach Mike and our team at 817-438-1700 for future appointments. We look forward to seeing you again. Thank you, Jakob Ritter, Service Director

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