Five Star Subaru of Grapevine - Service Center

From sales to service (and every other department), customer service always goes above and beyond my expectations. My expectations are very high, so finding a dealership that exceeds is rare. I highly customer service always goes above and beyond my expectations. My expectations are very high, so finding a dealership that exceeds is rare. I highly recommend Five Star Subaru of Grapevine for all of your car needs! More

This employee really goes above and beyond to help a customer. You’re lucky if you encounter her and her manager Jason. customer. You’re lucky if you encounter her and her manager Jason. More

Always have a good experience here. The service advisors are pleasant and helpful. Problems are diagnosed accurately and corrected in my experience. They make use of loaner cars a sm The service advisors are pleasant and helpful. Problems are diagnosed accurately and corrected in my experience. They make use of loaner cars a smooth process. And have an attractive customer friendly facility. More

A pleasure to work with each person there. They do quality work and keep the customer informed along the way, so there are no surprises. The work is completed expeditiously and with a smile. They do quality work and keep the customer informed along the way, so there are no surprises. The work is completed expeditiously and with a smile. Thank you Travis and Mike and Jason of Five Star Subaru of Grapevine! More

Jose found the issue and followed thru. He investigated why my 2 year , 24k maintenance guarantee was missing on my 2 month old Outback. Jose investigated and cleared up the issue immediat He investigated why my 2 year , 24k maintenance guarantee was missing on my 2 month old Outback. Jose investigated and cleared up the issue immediately. More

Attentive, on time, kept me well informed, out quickly. Did not feel like I was being oversold! Did not feel like I was being oversold! More

The service was as promised. Deion kept us well informed of the status of the service. Deion kept us well informed of the status of the service. More

Top notch service department. I only had recall work done here so I can't attest to their prices, but the experience was great. Didn't feel like they were trying to sell me on eve I only had recall work done here so I can't attest to their prices, but the experience was great. Didn't feel like they were trying to sell me on everything they could. They mentioned my vehicle needing brake pads and rotors resurfaced, but I told them I already had that scheduled to be done at the dealership I had just purchased my vehicle from less than a week before and that was all they mentioned. Even gave me a free car wash. Waiting room is fabulous, with a variety of comfortable seating and free snacks and drinks. Polite, smiling employees. Five stars for Five Star Subaru. More

I had a great experience today for my oil change and 18,000 mile checkup. I really liked the express checkout in the drive up area. The service was fast and my windshield wipers were replaced with my wa 18,000 mile checkup. I really liked the express checkout in the drive up area. The service was fast and my windshield wipers were replaced with my warranty. Jayson was very nice and polite and willing to answer any questions I had. Best experience so far at this dealership! More

Everything went well as scheduled. They were very nice and helpful, it was very much appreciated. They were very nice and helpful, it was very much appreciated. More