Five Star Subaru of Grapevine

The best & easiest car buying experience I have ever had, would definitely recommend to a friend! would definitely recommend to a friend! More

I like your two salesmen that took care of me in different ways. Dereck was outstanding. I also liked very much the idea of going there to charge my electric SOLTERRA specially to force me to take t different ways. Dereck was outstanding. I also liked very much the idea of going there to charge my electric SOLTERRA specially to force me to take time to read my car manual and to feel more secure once I start charging elsewhere. More

Once again Shannon, Kenny and Steve pulled through for us. We needed to trade a newly purchased Ascent on an Outback that was better suited for our needs and they pulled no punches to make it happen. I ca us. We needed to trade a newly purchased Ascent on an Outback that was better suited for our needs and they pulled no punches to make it happen. I can't recommend this dealership and it's staff enough. Shannon and Kenny really made us feel like part of the Five Star family. More

really easy to by a car. no hassle and everyone who works there's is great. no hassle and everyone who works there's is great. More

Five Star was able to fit me in for a critical repair, which was accomplished quickly and thoroughly. which was accomplished quickly and thoroughly. More

I am writing to express my gratitude and appreciation for the excellent service and customer care I received from Sam Pack Five Star Subaru located in Grapevine Texas. I recently had a warranty claim for my the excellent service and customer care I received from Sam Pack Five Star Subaru located in Grapevine Texas. I recently had a warranty claim for my 2023 Subaru Outback, which had a faulty battery . I was very impressed by how quickly and smoothly the dealer handled the claim process, and how they provided me with a loaner car while my vehicle was being repaired. The  staff was very friendly, professional, and knowledgeable. They answered all my questions and explained everything clearly. They also kept me updated on the status of the repair and notified me when it was completed. I was very happy to receive my car back in perfect condition, and with a complimentary wash and vacuum. I would  like to recognize the members of the team that have exceeded my expectations and earned my loyalty as a customer. When I dropped off the car my wife and I were greeted by Lauren Cano. Lauren had great customer service skills as she and my wife chatted while I was talking with Jason Womack(Service Director). Jason had a loan car waiting for us and told me that Michael Ohanesian would be handling our R.O. Please recognize : Lauren Cano Jason Womack Michael Ohanesian They were absolutely the dream team in the service department. Their efficiency allowed us to get our car back way ahead of the time we were expecting it to take. I will definitely recommend Five Star Subaru to my friends and family. More

They went over and above in their service. They were very fast and everyone was very polite. Best experience at Subaru that I have ever had They were very fast and everyone was very polite. Best experience at Subaru that I have ever had More

Everyone was amazing. Very happy to deal with 5 Star, and will come back when I need another. Very happy to deal with 5 Star, and will come back when I need another. More

Fast service and courteous service staff assisted with wiper installation. Very helpful and polite greeter. wiper installation. Very helpful and polite greeter. More

Casey is the best, listened to what I wanted and got me exactly what I asked for. She followed up weekly and more. I can't say enough about how it was a real joy working this deal with her. exactly what I asked for. She followed up weekly and more. I can't say enough about how it was a real joy working this deal with her. More