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Five Star Subaru of Grapevine

Grapevine, TX

4.9
3,562 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 3,562 reviews

February 13, 2024

Shannon Reust was awesome. Great product knowledge and enthusiastic about her work and taking care of our needs. Listened to our desires and presented us with exactly what we More

by Steve D
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon Reust
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Five Star Subaru of Grapevine responded

Congratulations, Steve, on your purchase at Five Star Subaru. We are excited that Shannon was able to help you find the exact vehicle to fit your needs. Stop by or call 817-438-1700 when you need our vehicle advice. Thank you for your business and review, Doug Laymon, Sales Manager

February 13, 2024

Continued EXCELLENT customer service. Quick, efficient service that I’ve learned to expect from this particular Subaru Dealership. More

by Slvregl10-blackwater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Five Star Subaru of Grapevine responded

Slvregl10-blackwater, Thank you for choosing Five Star Subaru for the care of your car. We want you to always expect and find efficient services. Reach Tyler and our techs at 817-438-1700 for future needs. Safe travels! Best regards, Jake Ritter, Service Director

February 13, 2024

Casey Pierce made my car shopping experience very relaxed and easy going! Casey was knowledgeable, patient, and truly cared about finding the perfect car that fits my needs and wants. Outstanding communicati More

by pedroflores0708
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrell Cooper
3.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Five Star Subaru of Grapevine responded

Pedroflores0708, Thank you for recognizing Casey and her efforts to help you find the right car at Five Star Subaru. If you have additional feedback, don't hesitate to reach me at dlaymon@sampack.com or 817-438-1700. Your complete satisfaction is always the goal. Best regards, Doug Laymon, Sales Manager

February 13, 2024

Initially was frustrated with service received but promptly received a call from manager who went above and beyond to take care my car. He explained what happened and it was no fault of the service I More

by Henrietta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Womack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Earnest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Henrietta, for taking the time to endorse the Five Star Subaru service department. Between visits, call 817-438-1700 with concerns. We are here to offer our advice when you need it. Best regards, Jake Ritter, Service Director

February 13, 2024

Prakash Ebbaru was my sales person and ensured a smooth transaction to get exactly what I wanted. Doug Laymon worked in the background and helped carry the purchase through seamlessly. Brandon Fraikes re More

by DP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Cheney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Laymon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Prakash (EB) Ebburu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Lanphouthacoul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Five Star Subaru of Grapevine responded

DP, Congratulations on your third car from Five Star Subaru. Your loyalty means a lot! When our team can address any new vehicle questions, please reach us at 817-438-1700. We are so grateful to work with you. Thank you, Doug Laymon, Sales Manager

February 12, 2024

A great car buying experience. Ron was a pleasured to work with. We felt like there was no pressure More

by Dwgcarz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Singuluri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Five Star Subaru of Grapevine responded

Dwgcarz, Thank you for shopping at Five Star Subaru. Ron is a seasoned Subaru rep and is available at 817-438-1700 when you have questions about your car. Customer satisfaction continues to be our focus. Best regards, Doug Laymon, Sales Manager

February 12, 2024

Very Professional staff. Jordan in particular was in constant contact during my web searching with questions and follow up. He responds to my emails very quickly which is bey More

by TKE3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Reddish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Five Star Subaru of Grapevine responded

Congratulations, TKE3, on your new Subaru! Jordan and the Five Star Subaru team welcome your vehicle questions at 817-438-1700. Communication is key to helping you enjoy your ride. Thank you for your support! Take care, Doug Laymon, Sales Manager

February 11, 2024

Casey was very easy to work with. Very informative and helpful - and never pushy. She answered all my questions pre and post purchasing my Crosstrek. More

by JOESTRAUB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Casey Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2024 -

Five Star Subaru of Grapevine responded

JOESTRAUB, Congratulations on your new Crosstrek from Five Star Subaru. Stop by or give Casey a call at 817-438-1700 when you need vehicle advice. Customer satisfaction continues to be our priority. Thank you, Doug Laymon, Sales Manager

February 11, 2024

Called go an as appointment, everything was setup and ready. Our Salesperson had arranged everything. More

by Nancy Alexander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2024 -

Five Star Subaru of Grapevine responded

Nancy, It is our pleasure to help with all of your automotive needs at Five Star Subaru. Whenever you need our assistance or knowledge, call 817-438-1700. We are here to help you enjoy your Subaru. Thank you, Jake Ritter, Service Director

February 10, 2024

Wonderful service, Jose was able to remove a stain on the hood. We have a white pearl crosstrek More

by Racer x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Zambrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Racer x, for choosing the Five Star Subaru team to help you care for your car. Jose and our techs welcome additional questions at 817-438-1700. Safe travels, Jake Ritter, Service Director

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