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Five Star Subaru of Grapevine

Grapevine, TX

4.9
3,567 Reviews
In addition to providing the drivers of Grapevine, Texas with a cornucopia of new Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy, Subaru WRX vehicles and used cars, we at Fivestar Subaru of Grapevine are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Subaru lease and financing experts. But wait, there's more. After you've left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Subaru car share, our Subara Outback, Subaru Forester, Subaru Crosstrek, Subaru Legacy and Subaru WRX service technicians are available to carry out your model's routine maintenance needs. Moreover, our comprehensive parts department houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Five Star Subaru of Grapevine are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2651 William D. Tate Avenue Grapevine, Texas we're happy to continue the conversation and answer any questions.
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2651 William D Tate Ave

Grapevine, TX

76051

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Showing 3,567 reviews

June 19, 2024

Professional; friendly; very clean; great customer advisors; very efficient; explained what would be done & cost More

by jcreust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Housknecht
Jun 19, 2024 -

Five Star Subaru of Grapevine responded

Jcreust, Timely and efficient service is the goal at Five Star Subaru. Thank you for rating your experience and please count on us again. Reach out to 817-438-1700 whenever you need our knowledge. Take care, Jakob Ritter, Service Director

June 19, 2024

The service department is thorough and clear with what will be done to your car and then when service is complete they cover what has been done. More

by Jackpowl57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dyson Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Five Star Subaru of Grapevine responded

Jack, We appreciate the chance to help with your auto care at Five Star Subaru. Reach Dyson or me at 817-438-1700 with additional questions. We are happy to share advice with our valued clients. Thank you, Jakob Ritter, Service Director

June 19, 2024

The chief was amazing! He cracked jokes and may be feel at home! I wasn’t rushed or pressured, the way car buying should be! My boyfriend and I will be back without a doubt More

by TAYLORESQUIVEL2
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Inim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

Five Star Subaru of Grapevine responded

Taylor, Your satisfaction is our priority! We appreciate you taking the time to share your positive experience at Five Star Subaru. Chief and our team are here to help you and your boyfriend enjoy your new Jeep. Stop by or give a call to 817-438-1700 any time. Thank you for your feedback and business. Best regards, David Cheney, General Sales Manager

June 18, 2024

Rex, my service advisor, could not have been more caring, helpful, concerned , and kind. He provided me with a loaner car and provided me with updates frequently. He even helped me remove a car seat from my More

by Suzanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Five Star Subaru of Grapevine responded

Suzanne, We appreciate helping with your vehicle care at Five Star Subaru. Don't hesitate to reach Rex and our techs at 817-438-1700 any time you need advice. We want you completely comfortable and knowledgeable about your car. Thank you, Jakob Ritter, Service Director

June 17, 2024

Tobias will go out of his way to help you and I highly recommend him. In fact, I recommend the entire dealership. No funny/questionable stuff, just good deals. The best auto buying experience I’ve ever ha More

by TX.BAKERS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tobias Awoniyi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Fraikes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Five Star Subaru of Grapevine responded

TX.BAKERS, On behalf of Tobias, thank you for shopping at Five Star Subaru. Your recommendation is appreciated and we want to hear from you at 817-438-1700 should you want to revisit any of the features on your new car. Don't hesitate to stop by or give Tobias and our staff a call. Enjoy! Best regards, David Cheney, General Sales Manager

June 16, 2024

The trade and car buying experience was a stress free situation! Highly recommend Five Star Subaru! More

by MELMALLOW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derek Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Blackmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Cryer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darryl Frazier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Five Star Subaru of Grapevine responded

MELMALLOW, We hope you are enjoying your car from Five Star Subaru. Should you have any additional questions, please reach our team at 817-438-1700. We are focused on helping you fully enjoy your ride. Thank you, David Cheney, General Sales Manager

June 16, 2024

Jordan was the most helpful salesman I talked to while searching for the vehicle I wanted from multiple dealerships. Five Star Subaru gave the best price right off the bat with no need to haggle & did not More

by ML33
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jordan Reddish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Five Star Subaru of Grapevine responded

ML33, We are so excited that you have a new car from Five Star Subaru. Transparency is our goal and we continue to be available at 817-438-1700. Give us a call to revisit the features on your Subaru. Thank you for your business and great feedback. Best regards, David Cheney, General Sales Manager

June 16, 2024

I liked how I was greeted upon my arrival and when advised of my scheduled appointment, my car was taken in right away. My daughter and I were then escorted to the waiting area and informed of free s More

by chollis2306
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jakob Ritter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Littrell
Jun 16, 2024 -

Five Star Subaru of Grapevine responded

Chollis2306, Efficient and timely service is the goal at Five Star Subaru. Whenever you need our vehicle advice, please call 817-438-1700. We are here to share our knowledge. Safe travels and thanks for your feedback. Sincerely, Jakob Ritter, Service Director

June 16, 2024

Jordan was the greatest. he reached out to me as me lease end date neared and I let him know what model, color and features I wanted. He checked current and incoming invent More

by Nugrammi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shantai Isom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ohanesian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Reddish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2024 -

Five Star Subaru of Grapevine responded

Nugrammi, Thank you for recognizing Jordan and Five Star Subaru. To help you enjoy your car, please stay in touch with Jordan at 817-438-1700. We are here to help you understand your vehicle's features. Stop by or call us any time. Take care, David Cheney, General Sales Manager

June 15, 2024

Service was completed quickly and everyone was very accommodating. Waiting area was super clean. Will definitely be back. More

by Rhonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rex So
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2024 -

Five Star Subaru of Grapevine responded

Thank you, Rhonda, for sharing your service experience at Five Star Subaru. Reach Rex or me at 817-438-1700 any time. We are here to address all of your automotive concerns. Best regards, Jakob Ritter, Service Director

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