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Five Star Ford
North Richland Hills, TX
8,572 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,572 reviews
March 11, 2022
I reluctantly placed a $500 deposit for an incoming F150 today. The deal was handled by a very professional and courteous salesperson, Armando Calvary. He was further helped by a respectful and decent manag today. The deal was handled by a very professional and courteous salesperson, Armando Calvary. He was further helped by a respectful and decent manager, Michael Huntzinger two days ago. Albeit this, I had a bitter experience with the GM Joshua Fichter and his another new car sales manager, Justin Allerheiligen. Joshua did not bother to return my message from yesterday and I personally went to the dealership today to further negotiate $500 and unexpectedly met with rude and defensive Justin although I was expecting to talk to Michael. He acknowledged receiving my text yesterday, and while discussing further, he made me feel like I was getting the truck from his dealership for "free". He was further abhorrent, rude, and unprofessional contrary to "management" position that requires a much patience, courteousness, and great customer service. The deal may have been good in his eyes but that does not justify being rude to a customer who is onsite. He may have gotten away with his style of behavior and attitude in the past, but not with me! He certainly needs an attitude adjustment and needs to respect his customers and their monies, and further needs to stop acting like as if he is the one paying for his customers vehicles. I know the dealership has many good ratings overall, but I was shocked, discouraged, and disappointed at his attitude. I have bought several cars in my lifetime and never encountered such a disgusting attitude come from a "management" personnel. I advise future customers to ask for a management name first and if he is on duty, then run away from him or the dealership as you don't want to be treated like a number instead of a humble customer who is out there to give a business! I hope upper management or the owner of the business sends a secret shopper to learn his behavior and perhaps consider adjusting it accordingly for future pleasant car buying experience! Finally, I ended up leaving the deposit because their F150 was the earliest arriving unit compared to other dealers availability. More
by Sudhir
March 09, 2022
Just purchased my 6th vehicle from this wonderful dealership!!! Always the BEST friendly service! They do exactly what they say they're going to do, NO GAMES!! My salesman Alfred El-Darazi was FA dealership!!! Always the BEST friendly service! They do exactly what they say they're going to do, NO GAMES!! My salesman Alfred El-Darazi was FANTASTIC!! Superbly professional. He made the whole experience a pleasure!! Would I recommend Five Star Ford in North Richland Hills, Absolutely!!!! More
by rosebriarglen
March 08, 2022
It was super easy and super quick, with patient and understanding service who helped me get my car. understanding service who helped me get my car. More
by Leandrosanchez1213
March 08, 2022
John Hilsinger was amazing. Made my car experience easy and fast! Was there if I had any questions. Best sales guy ever. Made my car experience easy and fast! Was there if I had any questions. Best sales guy ever. More
by Ssleigh101
Employees Worked With
March 07, 2022
Alfred El-Darazi Did a great job , even though the dealership was getting ready to close, he took his time showing us the car we wanted to see. We appreciate his dedication and his explanation of impo dealership was getting ready to close, he took his time showing us the car we wanted to see. We appreciate his dedication and his explanation of important information having to do with the car we wanted. Because of dedicated employees like him we can’t in he yo buy our cars at Sam pack Five Star Ford. If you are looking for an awesome salesman please consider seeing Alfred El-Darazi and Chris Lewis as a financial manager , will work with you to get to the payments you need. More
by AFlacon
March 06, 2022
was a pleasure to deal with Alfred in sales. Finance dept was excellent as well. i would most definitely recommend Finance dept was excellent as well. i would most definitely recommend More
by mikeclark732
March 06, 2022
I had such a great experience with Five Star Ford! I ordered my Bronco with Josh and Mike, both helped me build and order, making sure my vehicle stayed on schedule and got to me in no time. Preston w I ordered my Bronco with Josh and Mike, both helped me build and order, making sure my vehicle stayed on schedule and got to me in no time. Preston was super helpful getting us set up once the Bronco was in. I highly recommend this dealership! More
by abbyohmstede
March 01, 2022
Rick is a very knowledgeable helpful and experienced salesman who went out of his way to find us exactly what we wanted for the best deal available. We were referred to him by Jerry Reynolds and we are salesman who went out of his way to find us exactly what we wanted for the best deal available. We were referred to him by Jerry Reynolds and we are so glad he did. Lee is tech whiz and showed us how to get the most of our truck and the tricks we needed to know to run everything smoothly. Also a shout out to David Hill— A paperwork pro! Overall 5 star experience. More
by Lydz77
March 01, 2022
I recently bought an Eco Sport from Five Star. Crystal & John took excellent care of me! The entire process went fast and smoothly. Contact either of them if you need anything! You won’t be disa Crystal & John took excellent care of me! The entire process went fast and smoothly. Contact either of them if you need anything! You won’t be disappointed. More
by Sonja
February 17, 2022
I bought a new Ford F-250. Could not be happier with the way Rick Dike and his team helped me; from the ease of the sale, family like atmosphere, friendly service and the finan Could not be happier with the way Rick Dike and his team helped me; from the ease of the sale, family like atmosphere, friendly service and the financing was very easy. Danny even showed me how to use all the high tech gadgets before I left ! I am very pleased with the overall experience and am happy to say I will be back again for my next vehicle purchase. More
by btanner
