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Five Star Ford
North Richland Hills, TX
8,812 Reviews
Five Star Ford was named to represent the very best. From the beginning, Sam Pack chose the Five Star name as a promise of excellence in service, experience, and community commitment. That vision has guided every Five Star dealership since day one.
Since opening our doors on August 1, 1991, Five Star Ford North Richland Hills has proudly served North Richland Hills, Fort Worth, and the surrounding areas. As a family-owned dealership, we have built our reputation on trust, transparency, and long-term relationships. Today, we are one of the top-performing Ford dealerships in the nation, ranking in the Top 10 for both new and Certified Pre-Owned sales and standing as the #1 Ford dealer in the DFW area. We are also the only dealership in the country to earn the Ford Triple Crown Award 24 years in a row and a 25-time President’s Club winner. Just as important, we remain deeply connected to our community, supporting organizations like the American Cancer Society, Boys & Girls Clubs of Greater Tarrant County, and many local schools, churches, and civic programs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 8,812 reviews
September 17, 2026
Alfred was amazing and very helpful. We really appreciate all the effort that the team provided. We really appreciate all the effort that the team provided. More
by lissanae27
September 10, 2026
Marisa was amazing. We found her through dealer rater and she could not have made the transaction easier. I have never completed an auto transaction that quickly. We found her through dealer rater and she could not have made the transaction easier. I have never completed an auto transaction that quickly. More
by Anonymous
Employees Worked With
September 10, 2026
Marina was awesome, she stopped doing her task to help me find a new truck. I love this truck, she is very friendly easy to talk to and answered all of my questions. She is definitely 5 star quality for this find a new truck. I love this truck, she is very friendly easy to talk to and answered all of my questions. She is definitely 5 star quality for this dealership, she needs to stay, thank you Marina for helping me🙏👍 More
by Rbswinson2001
Employees Worked With
September 06, 2026
Luis Bass is the best salesmen he always knows what I want and what I like.He goes above and beyond to meet my expectations. As long as he's there, I will definitely be going back.As for all the staff th want and what I like.He goes above and beyond to meet my expectations. As long as he's there, I will definitely be going back.As for all the staff there so friendly and make you feel so welcoming and for the finance dept Adel was so friendly and kind. More
by angel117635
September 06, 2026
Immediate assistance as soon as me and my wife walked in. Alfred was the first to greet us. He was very helpful and knowledgeable on the vehicles we were interested in. Oscar and Alfred stayed late to make s Alfred was the first to greet us. He was very helpful and knowledgeable on the vehicles we were interested in. Oscar and Alfred stayed late to make sure me and my wife left with the vehicle we wanted. Couldn't have asked for a better experience. More
by garzajoel92
September 04, 2026
Enjoyed my experience buying a used truck. Lewis was great, he made the process very easy. I would recommend this dealerships as well as Lewis. Lewis was great, he made the process very easy. I would recommend this dealerships as well as Lewis. More
by Casey
Employees Worked With
September 04, 2026
Alfred is a great salesman. Very knowledgeable and attentive to what we were looking for and what we needed. We will always buy from Alfred and 5 star Ford. I love my Mustang! Very knowledgeable and attentive to what we were looking for and what we needed. We will always buy from Alfred and 5 star Ford. I love my Mustang! More
by Ang
September 02, 2026
Honest and quick car buying experience. I would buy a car here again and recommend this dealer for others. I would buy a car here again and recommend this dealer for others. More
by Magdaleno Mancilla
September 02, 2026
Very quick and generous, Lewis was really helpful. Will recommend to others that are looking for a car or trade in Will recommend to others that are looking for a car or trade in More
by dmk.mcdonald86
Employees Worked With
September 02, 2026
Great experience, Lewis was very helpful and professional. The truck was ready when I picked it up. I got even a full tank. Enjoyed the service. professional. The truck was ready when I picked it up. I got even a full tank. Enjoyed the service. More
by Las65pr
Employees Worked With
