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Five Star Ford
North Richland Hills, TX
8,351 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,351 reviews
June 14, 2024
Excellent in all aspects. They made the process as painless as possible. Would definitely recommend. They made the process as painless as possible. Would definitely recommend. More
by cody.grant.acree
Helpful June 11, 2024
Mrs.Sanders was great! She did an excellent job at finding us the perfect vehicle and helping me with the paperwork to make my dream come true of owning a truck. I highly recommend her, make sure to a finding us the perfect vehicle and helping me with the paperwork to make my dream come true of owning a truck. I highly recommend her, make sure to ask for Mrs.Sanders when looking for your vehicle at Five Star Ford! More
by Gamaliel Ramos
June 07, 2024
Double sucker punched! Bought a new car; paid for extended warranty and premium maintenance plan; maintained as manual directed; serviced only at Five Star to 90,000 miles, Bought a new car; paid for extended warranty and premium maintenance plan; maintained as manual directed; serviced only at Five Star to 90,000 miles, including extra service suggested; now I need a new engine at 103,000 miles; and finally an offer of $500 for my car! No acknowledgment of pristine interior and exterior, or new tires worth more than $500. No acknowledgment of an engine with faults that should have been recalled, just it is all your loss. The only value I feel now from Five Star was as a financial sucker to them and to Ford Motor Company. Premium maintenance was a very costly joke! More
by Sharon.beeman1983
June 05, 2024
Jason and the staff were friendly and warm welcoming. He did everything in his power to check every box of our needs. He did everything in his power to check every box of our needs. More
by Kayla
June 04, 2024
David and Preston have been wonderful to work with on my recent purchase. They answered all of my questions and provided the necessary documents I requested. Both are very professional, listen to customer n recent purchase. They answered all of my questions and provided the necessary documents I requested. Both are very professional, listen to customer needs, and will be the reason I return to Five Star Ford in the future. More
by drbphilpot
June 03, 2024
Crystal helped me purchase my first truck and she made the process enjoyable and stress free! I highly recommend coming to five star ford and working with her! She was absolutely amazing! the process enjoyable and stress free! I highly recommend coming to five star ford and working with her! She was absolutely amazing! More
by hunter
June 01, 2024
The customer service was unmatched at this dealership! From the sales department to the finance department, I felt so comfortable and taken care of! These guys are truly the best. From the sales department to the finance department, I felt so comfortable and taken care of! These guys are truly the best. More
by Malpass.calvin
June 01, 2024
I cannot say enough good things about five star. I live two hours away and William May took care of everything. The deal was a little complicated but that was no problem. Everything was taken care o I live two hours away and William May took care of everything. The deal was a little complicated but that was no problem. Everything was taken care of when I got there.. William is an asset to five star and I recommend him and five star very highly. If I could give a rating higher than 10 I most certainly would. At a time in this world when always hear what’s wrong. Five star and team provided exceptional service. Thank you William and team Joe Mayer More
by jwm111
May 31, 2024
First time buying a new car and Alfred helped me throughout the whole process. He was very helpful and extremely professional. throughout the whole process. He was very helpful and extremely professional. More
by Isaac4240
Employees Worked With
May 31, 2024
Great service with Caleb in Service. Caleb's #1 priority was to make sure all issues were addressed. I've been a customer here 20 years and this is why. Caleb's #1 priority was to make sure all issues were addressed. I've been a customer here 20 years and this is why. More
by jedeangelis
Employees Worked With
