Five Star Ford

Took my truck to them February 17th for some warranty work. I had to leave it for them to diagnose it. Was finally diagnosed on March, 8th, and warranty company approved the repairs on March 10th. Timing work. I had to leave it for them to diagnose it. Was finally diagnosed on March, 8th, and warranty company approved the repairs on March 10th. Timing chain and water pump. Finally received a message yesterday saying it will be another 12 days "at the earliest" before its finished. At this point I am out more in rental car fees than the repair is going to cost. 6 weeks for a 15 hour job! Almost zero communication from my sevice advisor. Left at least 6 voicemails before I finally convinced them to send me to the managers voicemail. Wich did get my service advisor to call me back the next day. I know everyone is busy right now, but that should not keep you from providing even the basic customer services. Not getting any communication again. So I guess I am headed to the dealership today. Let's see if they can ignore me in person! More

I worked with Jason Howell on ordering a new 2022 F150, this is the 3rd vehicle I've purchased from him and he is always a pleasure to work with. No high pressure sales tactics, just a very friendly transa this is the 3rd vehicle I've purchased from him and he is always a pleasure to work with. No high pressure sales tactics, just a very friendly transaction, giving me direction when needed, but letting me make my own decisions. Very much appreciated! More

We were at Five Star Ford this morning debating on returning in our lease or purchasing the vehicle. Marisa was totally transparent with our options. She helped us make the best decision. Marisa was a returning in our lease or purchasing the vehicle. Marisa was totally transparent with our options. She helped us make the best decision. Marisa was a pleasure to work with and was very thorough yet got us in and out as quickly as possible. We then went to the finance department and met with Tut Edwards. He was an absolute joy to work with and was very transparent as well. They are a prime example of how a vehicle purchase should be done. They were extremely polite and professional. We will be recommending all of our family and friends to do business with Five Star Ford because of this great experience today. Teresa & Scott More

Mel Seibel and David "MIT" Christos are the best car industry people I have had worked with in 30+ years of buying cars! They should teach a class on customer service! I will be buying from Five Star industry people I have had worked with in 30+ years of buying cars! They should teach a class on customer service! I will be buying from Five Star again because of these 2 incredible individuals! More

I know its been awhile but I still haven't forgot the great customer service experience I received in purchasing a vehicle from 5 Star Ford. best dealership hands down!! Special Thanks to Eugene Garcia, great customer service experience I received in purchasing a vehicle from 5 Star Ford. best dealership hands down!! Special Thanks to Eugene Garcia, Eddie Lauana ,Myron, and Tut Edwards. More

My sales manager took the extra effort in finding a new vehicle that met my few but necessary needs and requirements. I have been a customer for 20 years and look forward to continuing this relationship. vehicle that met my few but necessary needs and requirements. I have been a customer for 20 years and look forward to continuing this relationship. More

Alfred and rest of staff are very friendly and professional. Will consider 5 star again for next purchase. professional. Will consider 5 star again for next purchase. More

POOR KNOWAGE OF THE PU'S, INTERNET SALES AFTER TRYING TO ORDER COULDN'T GET IT TOGETHER.. MANEY ERRORS IN ORDER. ORDERED ONE FROM A DIFFERENT FORD DEALER. I HAVE BOUGHT FROM FIVE STAR IN THE PAST. HAVE 3 PU ORDER COULDN'T GET IT TOGETHER.. MANEY ERRORS IN ORDER. ORDERED ONE FROM A DIFFERENT FORD DEALER. I HAVE BOUGHT FROM FIVE STAR IN THE PAST. HAVE 3 PU'S BUY A NEW ONE JUST ABOUT EACH YEAR. WOULD I RECOMMEND THEM , MAYBE , THEY WERE GOOD IN THE PAST. More

I was pleased with the service I was given at Five Star Ford and Alfred El-Darazi did a great job. He was very knowledgeable and a very kind man. I would definitely recommend Five Star Ford. Ford and Alfred El-Darazi did a great job. He was very knowledgeable and a very kind man. I would definitely recommend Five Star Ford. More