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Five Star Ford

North Richland Hills, TX

4.9
8,445 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one. Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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6618 NE Loop 820

North Richland Hills, TX

76180

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Showing 8,445 reviews

October 25, 2021

They advertised a vehicle listed at a good low price and then raised the price SIGNIFICANTLY when I asked for more information. False Advertising. I had to turn them into the FTC after they refused to let More

by z.ullom
Recommend Dealer
No
Employees Worked With
Preston Allerheiligen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2021 -

Five Star Ford responded

Unfortunately, human errors occur and that is exactly what occurred here. The Ford Explorer ST in question has been online since 10/17/21 at a price of $52,000. On Sunday, 10/24/21 to a price of $3,472 instead of the intended $51,000. We don't see how this happened, but it did. As soon as we became aware of the error on Monday morning the price was changed to $51,000 at 8:31 am. All of this information is available in our pricing software tool history page if you would like to see it. This is not a case of false advertising as any person shopping for a 2020 Ford Explorer ST would know that a price of $3,472 is not realistic based on market pricing as well as what would have been seen while shopping other pre-owned 2020 Explorers. We do have a disclaimer on our website that says “No claims, or warranties are made to guarantee the accuracy of vehicle pricing, payments or actual equipment. Call to confirm accuracy of any information”. When you called on Monday to inquire about the Explorer ST, we immediately told you of the error. This is in line with our disclaimer of a customer calling to confirm accuracy and we were upfront about the issue. We did not mislead you into thinking you could purchase the vehicle at that price. We do apologize for the error and work diligently to not have mistakes. There was no intent to deceive or mislead anyone with this mistake and we corrected it as soon as possible.

October 25, 2021

I inquired about a truck that was listed as ‘ in transit’, as an was not in a hurry. Ken called and told me it was there already. I went by there to check it out and it was not there anywhere to More

by Tim.mccalla
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken McLemore
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 24, 2021

Great experience. Purchased the new Bronco. All the curves thrown at Mike Huntzinger by Ford he stayed on top of it while keeping me updated on all info. More

by alanberrio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Huntzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Siva David "MIT" Christos, Eugene Garcia
October 22, 2021

We could not be happier with our Five Star Ford experience! Doreen was very knowledgeable and worked hard to find the perfect vehicle for us. She is fantastic to work with. As a matter of fact, e More

by kchapman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elbert (Tut) Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doreen Parker Bainbridge
October 21, 2021

Everyone was helpful and nice. Rick Dike found us our car during these challenging times. I appreciated the dealership not adding adding unwanted items that raise the price or premiums onto the sticker price More

by Shane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dike
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brieanna Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duy Nguyen
October 21, 2021

We have bought multiple vehicles from Rick and have always been 100% satisfied. Great job Rick!! More

by cameronseal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dike
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2021

Rick Dike is amazing. 3rd truck I've bought from him and he makes it freaking happen. Everything was as expected, always up front, always professional. Can't wait to buy my next vehicle from you! More

by timheadrickjr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dike
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2021

Bob Nemri did a great job with my new truck purchase. This is the 2nd vehicle I have bought from Bob and he has always exceeded my expectations. There are never any "surprises" so I am always confident More

by rogerhaynes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bashar (Bob) Nemri
October 19, 2021

Rick Dyke continues to be awesome. We have bought several vehicles from Five Star Ford and all of our experiences have been great. Thank you. More

by jws
Recommend Dealer
Yes
Employees Worked With
Rick Dike
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2021

Good peoples, good customer service. I really appreciate the service that Alfred provided to me, he took care of me and show me all the cars and explain as well regarding the features. I recommend everyone More

by Mike Kabamba
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred El-Darazi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Crabtree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Siva David "MIT" Christos, Duy Nguyen
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