Five Star Ford

Doreen & Five Star have and continue to bend over backwards to help us regardless of the issue. No other dealership does that. Because of Doreen and your finance managers, we'll continue to buy from backwards to help us regardless of the issue. No other dealership does that. Because of Doreen and your finance managers, we'll continue to buy from 5 Star and from Ford!!!!! My question is why don't other Ford dealerships live up to this standard? More

Robert met me in the parking lot, told him what I wanted, he showed me, understood my timeline, and was patient and did not force me into rushing the sale. When it came time to buy the car, we drove the car he showed me, understood my timeline, and was patient and did not force me into rushing the sale. When it came time to buy the car, we drove the car around, and I said I wanted the Ford Fusion, went inside, signed the paperwork, and I was out of the dealership within 2 hours. The next day I picked up the car. And Robert was very patient with me showing me all the different things on the car and helped me sync the car to my phone. It was a great experience. Thanks, and I will refer all my friends that are looking for a ford! More

We have had great experiences with Five Star Ford, especially with Justin Compton. We have purchased 3 vehicles from Justin. He is great to work with and makes the process go very smoothly. We woul especially with Justin Compton. We have purchased 3 vehicles from Justin. He is great to work with and makes the process go very smoothly. We would not consider anyone else to work with! We have also had great experiences with the service department. The entire dealership is friendly and will go out of their way to make sure the customers are happy. More

The Sales Reprepresentative the I worked with was very tuned-in to my truck buying requirments and was very friendly and cordial to work with. There was no "hard sell" which I very much appreciated. I'm tuned-in to my truck buying requirments and was very friendly and cordial to work with. There was no "hard sell" which I very much appreciated. I'm always "leary" of the finance department, but they too were very friendly and helpful. No "hard sell" for any "add-on" products. Overall, my experience with Five Star Ford was very good and I would recommend them to anyone. Actually, the dealership was recommended to me by one of my friends who had bought a truck there. Excellent truck buying experience. More

This experience at Five Star Ford was our best ever. Marisa & Justin were totally prepared for our visit and she is extremely knowledgeable about the vehicles. Their dedication to Five Star is well bala Marisa & Justin were totally prepared for our visit and she is extremely knowledgeable about the vehicles. Their dedication to Five Star is well balanced with the dedication and patience they have to her customers. Marisa & Justin made the entire process enjoyable. After all is said and done, you know you can trust both to follow up and help with any questions or concerns you may have about your purchase. Five Star has two great empoyees among them. I had been looking for about 18 months and Marissa never wavered treated me like I was going to buy that day no pressure or sales tatics. More

Mark Lancaster was professional, helpful, friendly, efficient, organized, knowledgeable and very very patient! I was very uptight about needing to buy a new car and he was able to make my experience a efficient, organized, knowledgeable and very very patient! I was very uptight about needing to buy a new car and he was able to make my experience a pleasant one. He is the first Ford salesperson I was in contact with when I began shopping for a car. I should have just stopped right then and made my purchase. I visited four other dealerships during my "shopping around". One was OK, but did not have the inventory of choices that 5 Star has. One was also OK, but the sales person was quite pushy and their pricing was considerable higher. Dealership number 3 assumed I was just comparing prices and did not even come out of the office. Dealership number 4 is what gives car salesmen a bad name. If and when I need to buy another vehicle, I will be back at 5 Star Ford. Whenever I hear of anyone wanting to purchase a new car, I will be referring them to 5 Star Ford. More

The process for me was very easy. I dont like pressure sales and time consuming deals. i know what i want when i come in and really dont want added help beyond my specifics. i have bought from Justin be sales and time consuming deals. i know what i want when i come in and really dont want added help beyond my specifics. i have bought from Justin before and will continue to do so. I picked Ford again without considering government bailed out companies. I own 2 GM's products which are my last. Location is good too. More

This experience at Five Star Ford was our best ever. This experience at Five Star Ford was our best ever. Marisa Thompson was totally prepared for our visit and she is extremely knowledgeable about the This experience at Five Star Ford was our best ever. Marisa Thompson was totally prepared for our visit and she is extremely knowledgeable about the vehicles. Her dedication to Five Star is well balanced with the dedication she has to her customers. Marisa made the entire process enjoyable. After all is said and done, you know you can trust her to follow up and help with any questions or concerns you may have about your purchase. Five Star has a star among them, she makes you feel like you are purchasing from family. The finance person, Mr. Sneider (spell?) was also the best. He knows his business and enjoys his job, which in turns makes the experience wonderful. I never thought I would ENJOY spending that kind of money on one item; however, he made us feel comfortable we were getting the best possible financing. Five Star Ford has earned our trust due to these two exceptional employees. They represent the dealership and do it above and beyond what we could have ever imagined. Thanks Five Star for having such great people for us the customers! We love our new truck! More

The "hassle" associated with purchasing a new vehicle was completely eliminated and it was a pleasure dealing with a knowledgeable sales person. I got a fair value on my trade and a great price on my new ve completely eliminated and it was a pleasure dealing with a knowledgeable sales person. I got a fair value on my trade and a great price on my new vehicle. As a Costco member, I tried the Costco new car buying program and Five Star Ford made me a better deal than the dealership that had an arrangement with Costco. Now, for the good part, I had a bolt in my tire the day I got home. This could have happened on my way home, could have been there when I bought it but there was no way to be 100% certain where it came from. Called them the next day when I realized it and had NO issue with the replacement of the tire. Clearly, this dealership is focused on customer service and will be my first choice next time I need a Ford. Highly recommended. More

This was my 4th new vehicle purchase from 5 Star Ford in N Richland Hills and my 4th exceedingly great experience in purchasing a new vehicle. Each time, all the employees have been fantastic and dedicated N Richland Hills and my 4th exceedingly great experience in purchasing a new vehicle. Each time, all the employees have been fantastic and dedicated to making the experience enjoyable and as easy as possible. I have shopped other Ford dealerships, but 5 Star is always my choice - for customer service and - very importantly - PRICE! And anytime I've had an an after purchase issue with my vehicle - which is seldom - 5 Star goes above and beyond to take the hassle out of car trouble. No one can eliminate it completely, but they do come very close! More