Five Star Ford

This was my 4th new vehicle purchase from 5 Star Ford in N Richland Hills and my 4th exceedingly great experience in purchasing a new vehicle. Each time, all the employees have been fantastic and dedicated N Richland Hills and my 4th exceedingly great experience in purchasing a new vehicle. Each time, all the employees have been fantastic and dedicated to making the experience enjoyable and as easy as possible. I have shopped other Ford dealerships, but 5 Star is always my choice - for customer service and - very importantly - PRICE! And anytime I've had an an after purchase issue with my vehicle - which is seldom - 5 Star goes above and beyond to take the hassle out of car trouble. No one can eliminate it completely, but they do come very close! More

I originally contacted this dealer because of a promotional offer to do a test drive and the dealer was conveniently located. Several months later when we decided to buy a car we returned. We made promotional offer to do a test drive and the dealer was conveniently located. Several months later when we decided to buy a car we returned. We made two visits before purchasing a car. We were impressed by the friendly low key attitude of Mr.Harmon and others. During the process Mr.Harmon was accessible and answered all our questions. We did research on the price and felt the dealer negotiated in good faith and were satisfied with the final agreed upon price. More

This was my first Ford purchase in 37 years of driving. Seth was a friendly, informed salesman and circumstances also made me work with Tony Mellado and Jeff Crabtree. The dealership employees show great Seth was a friendly, informed salesman and circumstances also made me work with Tony Mellado and Jeff Crabtree. The dealership employees show great teamwork in satisfying the customer in their new car purchase. I was given great service and explanations in all phases of the buying experience and these guys worked well together to make my purchase possible. I am confident that my new Edge will be a great vehicle and look forward to continued support from the dealership to keep my SUV like new. More

Doreen made the entire car buying experience at Five Star Ford easy, comfortable, and friendly. We appreciated her professionalism, her body of knowledge, and her caring attitude. I would recommend Five St Ford easy, comfortable, and friendly. We appreciated her professionalism, her body of knowledge, and her caring attitude. I would recommend Five Star Ford and Doreen to anyone with confidence. More

My experience at Five star exceeded my expectations of not only Five star, but every other new car buying experience I have had. Understand, that includes Lincoln dealerships in Texas and California for m not only Five star, but every other new car buying experience I have had. Understand, that includes Lincoln dealerships in Texas and California for many years - which I was VERY happy with. From my first electronic contact with Jason Howell to my drive-away handshake, EVERYTHING was professional, up-front and easy for me to conclude a major purchase deal. I am a demanding buyer, a CEO of two companies and I chair or belong to several boards of directors. I know superior performance and less than. Five Star is superior and I am glad to be able to tell you that. Questions that couldn't be answered, were researched and answered with honesty. I felt welcomed by the newly introduced service dept as well as the sales guys and gals. It was a no-pressure, "We want o make this personal" experience that I enjoyed. Now comes the service component to this transaction and "relationship" wiht Five Star - I will provide unsolicited feedback obn that as well, going forward. I appreciate the opportunity to give you my feedback. Its important to me and to Five star. Congrtulaitons to me and you - it was a good deal experience. Tom Schlosser - '10 Taurus SHO (which has ALSO exceeded my expectations - what a car!). More

This was the best car buying experience I've every had. Marisa Thompson was professional,and easy to talk to about what I wanted. She didn't talk down to me and she didn't do the "baffle em with bullshit" Marisa Thompson was professional,and easy to talk to about what I wanted. She didn't talk down to me and she didn't do the "baffle em with bullshit" routine. I was treated with dignity and respect. Marisa wrote down the difference in costs and went over them with me so I could fully understand the purchase and financing. She patiently let me test drive several vehicles and didn't rush me with my decision. Before I left with my new 2010 Sport Trac she went over all the details of the truck. She also said when I am ready to learn the SNYC system to come back and she would go over everything with me - even if it was several months from now. Truly a positive experience. More

I have given this dealership a great rating because from I have given this dealership a great rating because from the very beginning the salesman, Alfred El-Darazi that represents Five Star Ford has demons I have given this dealership a great rating because from the very beginning the salesman, Alfred El-Darazi that represents Five Star Ford has demonstrated a very pleasant and professional attitude. We started looking at new cars back in October 2009 and about that time I met Alfred while I was just browsing around at Five Star Ford. Since then he call me maybe twice and ask if we were still looking and we responded yes and told him we were still reseaching models. We looked at Altimas and Passats, but for the value, design, and quality we chose the Ford Fusion. I bought this car for my wife and she made the real choice. She's a happy camper and for me that is very good. Secondly, Five Star Ford has always treated us fairly and have always given excellent service in the maintenance department. Thanks to all at Five Star Ford, More

Sales, Finance and Service representatives were professional and ethical. Didn't try to hard sell, didn't try to push items I didn't want. Excellent experience overall. Dealt with Reid Harmon ov professional and ethical. Didn't try to hard sell, didn't try to push items I didn't want. Excellent experience overall. Dealt with Reid Harmon over the internet, getting a reasonable quote that way first. This made the transaction go more smoothly and easily. More

Because of a previous experience w/ Steve Findstat, wherein he handled my service issue w/ my 2005 Ford Freestar very much to my satisfaction, I was motivated to return to him when I had decided to buy wherein he handled my service issue w/ my 2005 Ford Freestar very much to my satisfaction, I was motivated to return to him when I had decided to buy a new Ford. Steve referred me to Justin Compton, who performed outstandingly in all aspects of superior sales professionalism and customer service in my purchase of a new Ford Taurus. I have never had a more positive experience with any car dealership or sales and service personnel then what I have with Five Star Ford, and Steve and Justin. More

This is the third car I have purchased from Rick Dike. I always chose him because he is organized, well-informed and gives me the best deal with the least hassle. It is so wonderful to not have to play the always chose him because he is organized, well-informed and gives me the best deal with the least hassle. It is so wonderful to not have to play the back-and-forth game on price. This time he had to work hard to find the vehicle I wanted with the features I needed. He took care of it quickly, politely and with a great sense of humor. I would recommend him to anyone. More