Five Star Ford

Had a terrible experience at Grand Prairie Ford, was shuffled between 3 salespeople who weren't interested. Arrived at Five Star and was treated very well, wonderful experience there! Highly reccomend shuffled between 3 salespeople who weren't interested. Arrived at Five Star and was treated very well, wonderful experience there! Highly reccomend that you go see them if you want a great deal and courteous salespeople. More

I found David Deger very easy to work with. We started our meeting via email when I requested an online quote for a new vehicle. I received an email back promptly with a very good quote. When I was finall our meeting via email when I requested an online quote for a new vehicle. I received an email back promptly with a very good quote. When I was finally able to take some time to visit the dealership and sit down with David to discuss my needs he was very helpful in finding what I was looking for. I have worked with other dealerships and sales people in the past but I always felt like a number being herded through the different sales processes of car buying. However with David and Five Star Ford I felt as though I was a guest. I recommend David Deger and Five Star Ford to anyone who is looking for a new vehicle. More

Past car-shopping experiences were full of pressure and uncertainty which lead to realllllly poor choices and high car notes. When I was faced with the reality it was time to buy a new car, I dreaded it. U uncertainty which lead to realllllly poor choices and high car notes. When I was faced with the reality it was time to buy a new car, I dreaded it. Ugh! I hated it! So I turned to the internet to get as much information from Ford as possible before heading to a dealership to meet with the cheesy salesman. The Ford website directed me to Five Star Ford in North Richland Hills, Texas. I received an email from Justin Compton, internet sales manager. Immediately I felt (hmm, not cheesy) this might not be so bad. He was asking how he could help ME. A salesman wanting to sell me what I want rather than the car of the month was simply unheard of. Months of indecision (mine) and patience (definitely his) led me to finally enter the dealership to make a deal. Justin was ready. He had three models ready for test drive. I said I only needed to drive the one, but he recommended all three. As we drove, he explained the different features on each model like a child would explain his new lego masterpiece. By the end of the test drives I knew everything I needed to know, and more (down to how to change the pretty ambient lighting to Tiffany blue!). Now it was time for (gulp) financing (the F word!). My palms started sweating. Justin started talking and it was obvious how much he loves his job and wants to help people find what they want and can afford. He knew enough about my needs to have me drive the third model because that was what I originally said I wanted. No pressure. No more sweaty palms. He and financing (Jimmy!!!) worked diligently and we made the deal. Reaching this point was a pleasure and without pressure. Justin, Jimmy and everyone I came in contact with always had a smile. Always greeted me asking if I needed assistance. If I said no, they didn't hover. Justin represented Five Star Ford in the most professional manner and, with the addition of his personality, made the typical "high pressure sales" car buying process a thing of the past. Thank you Justin for your patience and determination to help me find exactly what I wanted. The Five Star Ford team not only met, but exceeded my expectations. Again, thank you and FSF for this experience. I look forward to working with you in the future to purchase our next vehicles. Most sincerely, Dena K. Lambert More

From the time I first walked through the doors at Five Star I never felt any undue pressure to buy . I was given the opportunity to look at as many trucks as I felt I needed to so that I could make the ri Star I never felt any undue pressure to buy . I was given the opportunity to look at as many trucks as I felt I needed to so that I could make the right decision for me. In fact when I first started shopping I was interested in a smaller less expensive truck but because I wasn't pressured I actually came to realize that a larger more expensive truck was what I needed. Joe was easy to commuicate with and had a very friendly and professional approach. The best part is I think I received a great value for my money. I would be glad to refer the people that I know to Joe Ballew. More

When we buy a new vehicle we shop around a lot, review brochures, and study all information we can find. When we went to Five Star Ford and met Justin Compton we found a dealer and people we could work w brochures, and study all information we can find. When we went to Five Star Ford and met Justin Compton we found a dealer and people we could work with. Justin was straight forward, not a lot sales talk. There was no pressure trying to sell us what they had. He answered our questions and explained any features we were interested in. I also liked the online maintenance scheduling. Our first oil change was scheduled before we left the dealership This was the best vehicle purchasing experience we have had. We recommend Five Star Ford if you are looking for a new car or truck. More

I would recommend 5 Star Ford to anyone interested in a Ford product because of the high integrity of Mr. Wood and his willingness to work with me in arriving at a satisfactory and positive vehicle purch Ford product because of the high integrity of Mr. Wood and his willingness to work with me in arriving at a satisfactory and positive vehicle purchasing experience. This was the second truck buying experience for me and the third in my immediate family and all three have been more than satisfactory. More

BEST BUYING EXPERIENCE OF BUYING A NEW CAR WE'VE HAD IN A LONG, LONG TIME. FIRST OFF DOREEN MEET US SOON AFTER WE GOT OUT OF OUR CAR AND THOUGHT WE WERE LOOKING FOR SOMEONE? WE TOLD HER WE WEREN'T AND VERY P LONG, LONG TIME. FIRST OFF DOREEN MEET US SOON AFTER WE GOT OUT OF OUR CAR AND THOUGHT WE WERE LOOKING FOR SOMEONE? WE TOLD HER WE WEREN'T AND VERY POLITLY ASKED US IF SHE COULD BE OF HELP? WE ACCEPTED HER OFFER AND 6 HOURS LATER WE WERE DRIVING OUR NEW SUV HOME. SAM IN AFTER MARKET SATISFIED ALL OUR NEEDS ON THE ADD ONS WE REQUESTED. MO DID ALL THE PAPER WORK IN AN EFFIENCENT MANER AND WAS A JOY TO WORK WITH, AS WERE EVERYONE ELSE WE CAME IN CONTACT WITH. DOREEN STAYED AFTER 9 PM TO ENSURE WE KNEW HOW TO OPERATE ALL THE ELECTRONICS IN THE CAR. TO WHO EVER THIS GOES TO, PLEASE TELL FIVE FORD THEIR EMPLOYEES ARE DOING A SUPER JOB. TERENCE M.& DONNA L.ROBERTS More

Doreen & Five Star have and continue to bend over backwards to help us regardless of the issue. No other dealership does that. Because of Doreen and your finance managers, we'll continue to buy from backwards to help us regardless of the issue. No other dealership does that. Because of Doreen and your finance managers, we'll continue to buy from 5 Star and from Ford!!!!! My question is why don't other Ford dealerships live up to this standard? More

Robert met me in the parking lot, told him what I wanted, he showed me, understood my timeline, and was patient and did not force me into rushing the sale. When it came time to buy the car, we drove the car he showed me, understood my timeline, and was patient and did not force me into rushing the sale. When it came time to buy the car, we drove the car around, and I said I wanted the Ford Fusion, went inside, signed the paperwork, and I was out of the dealership within 2 hours. The next day I picked up the car. And Robert was very patient with me showing me all the different things on the car and helped me sync the car to my phone. It was a great experience. Thanks, and I will refer all my friends that are looking for a ford! More

We have had great experiences with Five Star Ford, especially with Justin Compton. We have purchased 3 vehicles from Justin. He is great to work with and makes the process go very smoothly. We woul especially with Justin Compton. We have purchased 3 vehicles from Justin. He is great to work with and makes the process go very smoothly. We would not consider anyone else to work with! We have also had great experiences with the service department. The entire dealership is friendly and will go out of their way to make sure the customers are happy. More