Five Star Ford

After many bad experiences with car dealerships, I can sincerely say it was a pleasure dealing with Five Star Ford and Mark Lancaster. I was so pleased about how well my new car purchase was handled that sincerely say it was a pleasure dealing with Five Star Ford and Mark Lancaster. I was so pleased about how well my new car purchase was handled that the very next day we went back and purchased my husband a new truck. I would and have recommended Five Star Ford to friends, family and anyone needing to purchase a new or used vehicle. More

I enjoyed working with Jeff Smith. He is very professional and was knowledgeable about the SUV that I was wanting to purchase. I also appreciated his willingness to work with me and there was not professional and was knowledgeable about the SUV that I was wanting to purchase. I also appreciated his willingness to work with me and there was not any pressure. I will recommend him to any of my friends that are wanting to purchase a new vehicle. More

a hassle free experience. I don't have a lot of time to sit in a dealership and haggle over pricing. I was able to do the entire transaction over the phone. I spent about 2 hours at the dealer to bring i sit in a dealership and haggle over pricing. I was able to do the entire transaction over the phone. I spent about 2 hours at the dealer to bring in my trade in, fill out paperwork and pick up the new car. great price, fair trade in value and great new car. My best car buying experience to date. More

From the time I first called early on Friday morning, Justin was able to show me what Ford had to offer. I had been looking at Camrys, but saw the ad on Friday morning. Justin said to bring the ad in Justin was able to show me what Ford had to offer. I had been looking at Camrys, but saw the ad on Friday morning. Justin said to bring the ad in and he would find me the best car for the money. After I arrived, I gave him some guidelines on what I was looking for and that it would be my wife's primary vehicle. He showed me what he had in stock and suggested the tinting on the windows. In each step of the process, Justin helped us find the car that was best for us. Everything was handled professionally and in a timely manner. By that evening, we were driving away in our new Fusion. Everyone that we met at Five Star Ford was professional and polite. They were all looking to serve us in the best way possible. More

We knew what we wanted and got exactly that! We never had such a great experience ever from a dealership. Never felt pressured and were not attacked when we got out of our car. Mr Little and Marissa ROCK!! I such a great experience ever from a dealership. Never felt pressured and were not attacked when we got out of our car. Mr Little and Marissa ROCK!! I will send friends and family. THANK YOU More

To Whom It May Concern: First let me start by saying I To Whom It May Concern: First let me start by saying I had visited with Mr. Rick Dike twice. The first time my wife and I were trying to get someth To Whom It May Concern: First let me start by saying I had visited with Mr. Rick Dike twice. The first time my wife and I were trying to get something we could not afford and Mr. Dike was very accomadating, but when we realized we couldn't do it and had to leave for another appointment Mr. Dike never gave up. He actually called my wife the next day with a vehicle that he believed met all of our needs and we could afford!!! This was character beyond measure! We rushed to the dealership and found Rick Dike. He was very busy, but not so busy that he couldn't stop and help us! We will be sending Rick and his whole team a "Thank You Present" for his kindness and above all else his patience. Everyone was great. I will repeat - Everyone was great. A true friend of "Five Star Ford", Jeremy Jensen More

This was the least stressful and most pleasant dealings I have ever had when buying a new or used vehicle! Five Star Ford has a beautiful and customer friendly facility, as well as a very friendly and helpfu have ever had when buying a new or used vehicle! Five Star Ford has a beautiful and customer friendly facility, as well as a very friendly and helpful staff. My experience with Five Star Ford was through an internet inquiry. David Deger, the internet manager, contacted me by phone shortly after my inquiry. He was friendly, curteous and knowledegable about the product he sells. I was looking for a truck to pull a horse trailer with and he helped me find the appropriate vehicle equipped for this type of job. Not only that, David went out of his way to find the exact vehicle I wanted, even going so far to do a twelve state search. I couldn't be happier with the service, pricing and ease of transaction! I love my new truck! More

We chose to award 'fives' to each of these sales representatives for their unyielding patience and professional demeanor. Each took the time to explain performance and maintenance details, foster c representatives for their unyielding patience and professional demeanor. Each took the time to explain performance and maintenance details, foster confidence in our understanding of the sync system, and describe the outstanding benefits of each model we examined. Without hesitation, we would recommend this dealership (and these specific associates) despite the hour's drive from our home. We may bring our car in for routine maintenance even though there are several dealerships closer just because of the service we received. Thanks! More

We are very happy with the car we bought. Marisa sold us our first truck in 2007 and I went straight to her to help us again. I like the internet sales because you can tell her what you want, can afford an our first truck in 2007 and I went straight to her to help us again. I like the internet sales because you can tell her what you want, can afford and she always finds it. She does not put high pressure on us to buy something we can not afford or don't want. I trust her judgment in the type of vehicle we bought. Everyone at Five Star is friendly and pleasant when you pay them a visit. I will and have recommended other friends or relatives to Marissa and Five Star Ford. We consider Marisa to be part of our family! More

I arrived at the dealership and met with the friendly sales staff. i was able to find the vehicle I wanted and arrived at a price I was willing to pay with little hasel. The sale went smooth and I left sales staff. i was able to find the vehicle I wanted and arrived at a price I was willing to pay with little hasel. The sale went smooth and I left in the dealership with the vehicle I wanted. I was very satisfied with my purchase and visit to Five Star Ford in North Richland Hills, Texas. More