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Five Star Ford
North Richland Hills, TX
8,445 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,445 reviews
November 17, 2021
We recently worked with Doreen to buy a truck from 5 Star Ford. She was easy to work with, easy to get ahold of and it was an all around great experience and would buy from her again. Everyone we worked with Ford. She was easy to work with, easy to get ahold of and it was an all around great experience and would buy from her again. Everyone we worked with buying our truck was great from start to finish. More
by Cjgreen2019
Employees Worked With
Doreen Parker Bainbridge, Siva David "MIT" Christos
November 17, 2021
Crystal is very good to work with. I have purchased four vehicles from her and she makes the process fast, efficient and painless. She has my trust and highest recommendation! vehicles from her and she makes the process fast, efficient and painless. She has my trust and highest recommendation! More
by tacoolman
November 16, 2021
Will was great! He knew what we needed and worked diligently to make sure we found the perfect truck. diligently to make sure we found the perfect truck. More
by TravelerRN
Employees Worked With
November 15, 2021
I just purchased my 3rd Mustang fm Crystal Sanders & John Little. This time is was a used 2016. I experienced a pulley & water pump issue only about 4 weeks after rolling off the lot. Upon returning with my Little. This time is was a used 2016. I experienced a pulley & water pump issue only about 4 weeks after rolling off the lot. Upon returning with my extended warranty paperwork, Jason Kubica picked up the phone to call his boss (Tiffany). Tiffany had already been briefed about my car issues by Crystal, before I even arrived. And it was because of Crystal going the extra mile, Jason was able to get me in & out in less than 2 days...when most wait times are 1-2mos due to the pandemic slowing down supply chains. Jason, Tiffany & Crystal delivered exceptional service After The Sell...which is rare nowadays. More
by Victorjpratt
November 15, 2021
I went in on Monday at 2:45 before 4:00 was driving away with the vehicle I wanted. Great customer service, friendly, and Preston provided excellent service. Overall, Five Star Ford gets my stamp of approva with the vehicle I wanted. Great customer service, friendly, and Preston provided excellent service. Overall, Five Star Ford gets my stamp of approval. More
by geraldonstanfield
November 13, 2021
Alfred is an awesome salesman! He went above and beyond for us! Can’t thank him enough!! Thanks for your great customer service!! for us! Can’t thank him enough!! Thanks for your great customer service!! More
by Alyssanestle
November 13, 2021
5 Star Ford and Alfred were very good to us. They were respectful and personable. There was a good selection of vehicles, and when we made the decision to buy, they gave us a fair trade in price. We were respectful and personable. There was a good selection of vehicles, and when we made the decision to buy, they gave us a fair trade in price. We were impressed all the way around and plan to do business again with them in the future. More
by jmt09a
November 12, 2021
Been speaking to Preston for a week or so and he stayed in touch. Did a great job and sold me a truck! I am very happy in touch. Did a great job and sold me a truck! I am very happy More
by Gbcavnar
Employees Worked With
