Five Star Ford

Jim is magnificent. Always had a smile and was very knowledgeable about the product, which was especially important with the new Sync and Touchscreen technology. He really went the extra mile to find u knowledgeable about the product, which was especially important with the new Sync and Touchscreen technology. He really went the extra mile to find us exactly what we wanted. If you go to FiveStar Ford to purchase a vehicle ask for him!! More

I was prepared to purchase a new vehicle, this dealership made it a courteous professional experience. When the vehicle was not locally available, they offer to order a car for me. Adam Sondecker found a veh made it a courteous professional experience. When the vehicle was not locally available, they offer to order a car for me. Adam Sondecker found a vehicle that met my requests at a fair price. Mr. Rich, Mr. Dike, and Mr. Sondecker made me feel as if I was the only person that was important to them. More

Very pleasant overall experience. I have referred friends and will continue to do so. No-pressure,well-informed and patient sales staff. Pleasant atmosphere. Best selection of Ford vehicles in the friends and will continue to do so. No-pressure,well-informed and patient sales staff. Pleasant atmosphere. Best selection of Ford vehicles in the DFW area. Entire staff is knowledgeable and takes the time to educate customers. More

Marisa is by far the most ethical and caring Sales Person I have ever delt with at an Automobile Dealership. We will purchase from her regardless of where she is from now on. Great communication and supurb f I have ever delt with at an Automobile Dealership. We will purchase from her regardless of where she is from now on. Great communication and supurb follow through and a real knack for getting exactly the right vehicle for you at exactly the right price. This is our second purchase with Marisa and both experiences have had far beyond normal level of Customer Service. Five Star Ford has also been a great place for service and even our regular maintenance needs. This is truly the no pressure experience we all are looking for in a vehicle purchase. Kelley H. Ball VP and COO. Performance Companies LP. 214/665/1009 More

We have been buying Fords from Mark Welch for about twenty years. I think we have bought 6 now including our new King Ranch Expedition which Mark diligently found for us in Houston. He met our every re twenty years. I think we have bought 6 now including our new King Ranch Expedition which Mark diligently found for us in Houston. He met our every request, and we had quite a few questions which he answered for us. He was courteous, helpful, very accommodating, and honest with us the whole way. We view Mark as a friend, not just a salesman. We were impressed with your dealership, and even though we live in Richardson, it was worth the long drive. Thank you for providing a great car-buying experience for us. We are very pleased with our new King Ranch. Robert Matthews More

This is our fourth vehicle purchase from Marisa Thompson This is our fourth vehicle purchase from Marisa Thompson at Sam Pack's 5 Star Ford. I would love to tell you that my loyalty is totally the dealershi This is our fourth vehicle purchase from Marisa Thompson at Sam Pack's 5 Star Ford. I would love to tell you that my loyalty is totally the dealership, but it's not. It is much bigger than that. I am first and foremost devoted to FORD for running a fabulous business; not accepting government handouts and successfully managing and employing thousands to build a safe, secure, superior vehicle with all the luxury and technology a buyer could ask for. Secondly I am loyal to Marissa. She is the absolute best sales person I have ever met. She speaks to me NOT my husband. She searches for any discounts we/I might be eligle for to reduce the prive of the vehicle. She is honest and empathizes with the customers she serves. You can call her cell phone anytime. She will either answer immediately or return your call as soon as humanly possible. When she is with you she is completely focused on you and your needs not a phone call. Third is the family at Sam Packs 5 Star Ford in North Richland Hills, they are the friendliest folks you'll ever meet. From the receptionist to the Service Department treat each and every customer as if they are working at 5 Star just to answer your call or service your car. The finance department makes your buying experience as streamline as possible. They attempt to find you the best interest rate and the lowest payment possible. More

I have purchased 2 Mustangs from 5 Star Ford. Both purchases were low pressure and extremely enjoyable. I traded my 2010 GT Convertible and got was what I think was a fare price. They were up front an purchases were low pressure and extremely enjoyable. I traded my 2010 GT Convertible and got was what I think was a fare price. They were up front and straight forward, no smoke and mirrors. Please see Doreen and Lee, you won't regret it. More

From the beginning Marisa was very helpful and very willing to do whatever it took to not only earn our business. We had a few occasions that we had to cancel our appointment with her and she took it willing to do whatever it took to not only earn our business. We had a few occasions that we had to cancel our appointment with her and she took it all in stride. She answered every single email we sent her in an extremely timely manner. She always tried to give a fair price up front and we did not have to go through the non sense many people do buying a car. Daniel in finance was also great. He was very friendly and helpful. Our experience there was wonderful. More

Justin took care of everything. All I had to do was come in and sign the papers and drive away in my new car. It was nice not having to deal with the financing or feel like I needed to haggle the price. I in and sign the papers and drive away in my new car. It was nice not having to deal with the financing or feel like I needed to haggle the price. I knew I was being taken care of at 5 Star Ford. More

I have been looking at the Ford Escape on the internet. I had gone to several dealerships (on the web) trying to find the best price. Five star got below everyone that I had checked out and they got back I had gone to several dealerships (on the web) trying to find the best price. Five star got below everyone that I had checked out and they got back to us and called us not too long after I had ask for information. We live in Comanche, Tx. There are several dealerships within 50 miles but none were as nice to talk to or as helpful. We have been driving Fords since the '60s we still have our 1979 pickup and use it on the farm. Thank you for making our experance a good one. Cheryl & Glenn Sparger p.s. Love the car!!! More