Five Star Ford

Melvin was excellent. After looking for a low mileage late model Suburban for 3 months I found one on the internet that was at 5 Star. Mel answered my query within a few hours and I drove away less than late model Suburban for 3 months I found one on the internet that was at 5 Star. Mel answered my query within a few hours and I drove away less than 12 hours later with the feeling I got a square deal. It's been a few months now and we even had one small mechanical issue to work through after the sale. Chevy did not take responsibility even though there are numerous complaints on the internet. Mel met me half way and I am still very satisfied with our purchase. It was my best car buying experience in 32 years of driving and buying. More

Jason Howell was very courteous and knowledgeable. The general manager, Terry Rich, also took the time to speak with my daughter. She was buying her first car!! We chose 5 Star Ford as our first stop due general manager, Terry Rich, also took the time to speak with my daughter. She was buying her first car!! We chose 5 Star Ford as our first stop due to their used internet inventory. 5 Star Ford was our only stop because they had the car we wanted at a price that was very good. Their professionalism will win not only my future business, but I will refer anyone I know that happens to be looking to make an auto purchase, new or used. Great selections, great pricing, great staff. A+++!! More

Daryn is as professional as you can get!!! He worked very hard to ensure that we got the exact vehicles we wanted, at the prices we wanted, and at the terms we wanted. He bent over backwards to get the deals hard to ensure that we got the exact vehicles we wanted, at the prices we wanted, and at the terms we wanted. He bent over backwards to get the deals done. I will definitely go back to him whenever we are ready to buy again. More

Robert Wood at Five Star Ford in North Richland Hills, Tx made my truck buying experience exceptional. Robert went above and beyond when it came to helping find the right truck for me. I am extremely happy made my truck buying experience exceptional. Robert went above and beyond when it came to helping find the right truck for me. I am extremely happy with my purchase and glad that I chose Five Star Ford for my car buying needs! More

I was in the market for a new Ford F-150. When I met Mike Kenemur, he was extremely polite, no-pressure, and easy to deal with. Mike understood my scheduling conflicts with being able to come to the de Mike Kenemur, he was extremely polite, no-pressure, and easy to deal with. Mike understood my scheduling conflicts with being able to come to the dealership at the drop of a hat and was understanding with re-scheduling my visits. I had to cancel a few times and it didn't seem to bother him one bit. Eventually, I ended up with the exact truck I wanted in the colors (interior/exterior) colors I wanted. I'm now the proud owner of a 2010 F-150 Platinum 4x4. I would highly recommend Mike Kenemur to anyone who is in the market for a new car. I will be referring my family and friends to him for their new car needs. I feel that Mike is more than just a salesperson now, he's a new friend that I will be doing business with for many years to come. Thanks, Stephen Burres North Richland Hills, Texas More

The Sam Pack Ford Dealerships have always delivered the highest quality in both sales and service. Our experiences with James and Lil Garrett are no exception. They have consistantly exceeded our expecta highest quality in both sales and service. Our experiences with James and Lil Garrett are no exception. They have consistantly exceeded our expectations when dealing with car sales. They both genuinely care about you as a person first and a sale next, and we never felt any pressure from them during the sales process. Both James and Lil gave us the information that we wanted when considering the purchase which enabled us to make the best decisions for our financial situation. We love the Focus and the Mariner that we purchased from Five Star Ford (specifically James and Lil Garrett), they will always have our sales and service business, and they will always get the highest praise from us when talking with others about our experiences. More

I purchased a brand new 2010 F-150 FX2 Sport. My experience with 5 Star was magnificent from start to finish. I met with James Garrett and told him what I was interested in. James went the extra mil experience with 5 Star was magnificent from start to finish. I met with James Garrett and told him what I was interested in. James went the extra mile and answered every question I had and more. He was never pushy and always polite and helpful.I could tell that he was sincerly excited for me and wanted me to get the exact truck I really wanted, and ended up getting me just that, and I'm exstremly pleased with the new purchase. The finance department was excellent as well. The paperwork was quick, well explained, and Anthony Snyder made sure I had the terms that were the most agreeable to me and best fit my personal needs. I will be recommending 5 Star to anyone who needs a great deal from great folks! Respectfully, George Denton Grand Prairie, Texas More

We had a need to help us with our expenses. In this down economy and some misfortune we needed to get out of an expensive Cadillac, which we were upside down dollar wise, and get into a more afforable car. economy and some misfortune we needed to get out of an expensive Cadillac, which we were upside down dollar wise, and get into a more afforable car. Juatin and Joshua worked a miracle.They were great.We were directed to Five Star Ford by Jerry Reynolds, the renouwn radio host and car pro.We first went to Jerry's Chevrolet and Cadillac for help and advice.We bought two cars from them and felt like they were friends. They were no help at all, it was very disappointing and left us with a feeling of belittlement. Then the Gentlemen from Five Star Ford came to our rescue.I don't ever think we could ever explain how greatful were are to Justin and Joshua. What to buy a car? Go to Five Star Ford and ask for Justin Compton and Joshua Fitcher. They are truley Friends. More

The sale of the vehicle took too long. When i arrived i had the stock # of the vehicle i wanted to purchase. I was shown other vehicles and Test Drove 2 vehicles while i was there. Once the vehicle i wante had the stock # of the vehicle i wanted to purchase. I was shown other vehicles and Test Drove 2 vehicles while i was there. Once the vehicle i wanted was pulled up then we were in finance w/in an hour. Financing was great and i was really impressed w/ the finance staff. In summary i walked in w/ a 792 credit score and new the stock # of the vehicle i was looking for. It still took 4 hours for me to get out of there. More

I have purchased four (4) new automobiles from Five Star I have purchased four (4) new automobiles from Five Star Ford in the last five years (all from Jim Rich). I like dealing with Jim because I feel I have purchased four (4) new automobiles from Five Star Ford in the last five years (all from Jim Rich). I like dealing with Jim because I feel that he is very knowledgeable of the products that he is selling and is a pleasure to work with. I feel that the quotes that he gives me is straight forward and is very competitive. Prior to changing my business to Five Star Ford, I purchased several automobiles from North Hills Lincoln/Mercury, however as a result of management changes, North Hills Lincoln/Mercury became very disfunctional,resulting in my move to Five Star Ford. I am providing this information about North Hills Lincoln/Mecury because in my opinion, it is essential that a company maintain knowledgeable, personable and honest individual such as Jim Rich if that plan to be successful in the long run. More