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Five Star Ford
North Richland Hills, TX
8,572 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,572 reviews
April 24, 2022
Bob our salesman was fantastic. He knew what we were looking for and found it for us. He made the car buying process so easy. Thanks Bob! He knew what we were looking for and found it for us. He made the car buying process so easy. Thanks Bob! More
by melindakjenkins
Employees Worked With
Bashar (Bob) Nemri, Siva David "MIT" Christos
April 23, 2022
Absolutely loved my experience here With Carlos Hernandez , made me feel valued and didn’t try and sell me something I wasn’t looking for . From the first phone call I got from him I told him exactly what , made me feel valued and didn’t try and sell me something I wasn’t looking for . From the first phone call I got from him I told him exactly what I wanted , got a call back 30min later saying he’s got exactly what I’m looking for and we made a deal the same day ! He’s definitely someone who’s in it for the people and not just trying to sell you a car . Visited multiple Ford dealership and they all gave me the run around and gave me empty promises . Definitely would recommend Carlos to anyone looking for a vehicle. More
by David Cordero
April 20, 2022
The best dealership around Dallas ,Ft Worth area with by far the best excellent customer service! far the best excellent customer service! More
by Marie.montez2018
April 19, 2022
Great experience with Lee Clanton and the team - thanks for all the help and support for all the help and support More
by ryancantrell
April 19, 2022
Alfred is the best! !! I came to him 5years ago in tears with bad credit and no money. He put me in a car immediately. Today 5 years later, the car is paid off credit is !! I came to him 5years ago in tears with bad credit and no money. He put me in a car immediately. Today 5 years later, the car is paid off credit is great. I drove away in a beautiful car. Thank you Alfred for the great services More
by Missjaye88
April 16, 2022
Awesome people and great going through the process- definitely made it easy and painless to purchase the car! And great customer service in the process! definitely made it easy and painless to purchase the car! And great customer service in the process! More
by Bradley.gneiting
Employees Worked With
April 13, 2022
I had excellent customer service and appreciate Alfred and Jeff going above and beyond from start to finish in ensuring that I would be another new satisfied Maverick owner! and Jeff going above and beyond from start to finish in ensuring that I would be another new satisfied Maverick owner! More
by Pearlie9
April 13, 2022
I had a great experience with Alfred. I was treated with professionalism and left with a beautiful car. I was treated with professionalism and left with a beautiful car. More
by thompsonmom3
Employees Worked With
April 13, 2022
When I walked in to the dealership and I asked for Alfred...I was treated with patience and understanding. Alfred walked me through the process and gave me such comfort...I had so much anxiety. And Alfred...I was treated with patience and understanding. Alfred walked me through the process and gave me such comfort...I had so much anxiety. And it continued on in finance. Chris Lewis and MM Ross assured me they were working on my deal...my credit was not the best but they treated me as if my credit was perfect. AND I got the Best Deal. I am so Blessed! Thank You Five Star Ford! Carol Ware More
by Madison1julian
April 13, 2022
This was an excellent purchase experience. I would highly recommend anyone interested in buying a new Ford to visit Alfred at Five Star Ford. I would highly recommend anyone interested in buying a new Ford to visit Alfred at Five Star Ford. More
by Codyldempsey
