Five Star Ford

I had started looking for a new vehicle and I searched the internet for an Internet Ad, looking for the best deal possible due to the fact that I was upside down on my current vehicle. I contacted the I the internet for an Internet Ad, looking for the best deal possible due to the fact that I was upside down on my current vehicle. I contacted the Internet dept. at 5 Star Ford in North Richland Hills and was fortunate enough to get Josh Ingram on the phone. I told him of the vehicle that I was interested in and he checked on it for me. It was being test driven at the time but my husband and I decided to go to the dealership and look around anyway. When we arrived we looked around and called Josh to let him know that we were there, he immediately greeted us and took better care of us than we have ever received at any dealership and that is saying alot. He kept our payment the same as the old loan we had with better perks than the old loan, he was able to get the credit we needed beating our Credit Union and we didn't have to have a down payment (remember we were upside down by quite a bit). I can't say enough about how devoted he is to his customers!!!!!! M M Ross is the Finance Manager and I have worked with him many times on past purchases, he and his employee Michael Asher made the financial part of this transaction painless. I absolutely dread this part of buying a vehicle and I have NEVER been in and out of a dealership with such ease. All sales were made before I entered the finance area and the payments were exactally as told they would be...no unexpected surprises, no pressure sales, just a great experience altogether. More

I was searching for a new Mustang and had visited several Internet sites in the DFW area looking for the vehicle configured the way I wanted. I found two at Five Star Ford that seemed perfect. I sent off a Internet sites in the DFW area looking for the vehicle configured the way I wanted. I found two at Five Star Ford that seemed perfect. I sent off a query after closing on a Thursday night. and very quickly had a response from Jay with information about prices for similar cars. The next day Jay got in touch about the exact cars I was interested in. I made an offer that was accepted at a better price than I had seen elsewhere. I met Friday night with Jay and purchased a silver Mustang. This was a great experience so far but it was only the beginning. I got the car home that night and realized that my wife, who is not a tall woman, had difficulty seeing out of the car. I called Jay the next day and explained my problem and asked about another Mustang with a power passenger seat that could be raised that we had looked at. I really did not expect that there would be anything that could be done so I was surprised and delighted when he said we could swap cars for the difference in price. I went back later in the day and quickly made the swap. Five Star Ford, Jay Odom, and I are all heroes at my house now! I'll certainly be back to a sales person and a dealer that provides that kind of service and is committed to the satifaction of their customers. More

Purchased a new Ford Escape from this dealer. The sales person was excellent. Dealership did not pass me off to another "closer" I only worked with my sales person. The process was smooth and I started low person was excellent. Dealership did not pass me off to another "closer" I only worked with my sales person. The process was smooth and I started low and did not move my price. The dealership took my price then beat it by another $50. The accessory person was not high pressure he explained what they did and did not pressure us to purchase anything extra. The finance person explained options and was very helpful and clear as to what we were paying how they arrived at the amount and it agreed with my numbers exactly. This without a doubt was the best new car experience my wife and I have ever had purchasing a new car. More

About as easy of an experience as could be. Prompt call backs, everything ready when I got there, right car, dug to get me an additional rebate unmentioned by other dealers, quick trip through finance, and backs, everything ready when I got there, right car, dug to get me an additional rebate unmentioned by other dealers, quick trip through finance, and driving the car home shortly thereafter. Really an excellent experience. More

I spoke with over 15 dealers throughout the state during my recent purchase. No dealership came close in terms of price and customer service. Mr. Mel Seibel allowed me take my time deciding which truck fit my recent purchase. No dealership came close in terms of price and customer service. Mr. Mel Seibel allowed me take my time deciding which truck fit me. He never added any pressure and he spent a significant amount of time assisting me. At one point, his entire desk was covered with window stickers of trucks that he had found that fit my needs. We eventually braved the heat to view and drive these trucks. After viewing the trucks, I decided on the right pick up and Mr. Seibel was able to secure a price that was truly untouchable by other dealerships. From there I dealt with finance department and everything went flawless. I am a customer for life. This is a place where I will send my family and friends. I highly recommend Mr. Seibel and Mr. Harkins! More

I WAS IN NEED OF A FAMILY VEHICLE AND HAVING SOME CREDIT ISSUES IN THE PAST AND NOT A PERFECT CREDIT SCORE THERE WERE VERY FEW OPTIONS AVAILABLE TO ME BUT YOUR SALESMEN HECTOR COJULUN WAS A BLESSING HE ASSU ISSUES IN THE PAST AND NOT A PERFECT CREDIT SCORE THERE WERE VERY FEW OPTIONS AVAILABLE TO ME BUT YOUR SALESMEN HECTOR COJULUN WAS A BLESSING HE ASSURED ME HE COULD HELP ME AND WITH THE HELP MYRON MARTINEZ HE DELIVERED ON HIS PROMISE I CAN'T SAY ENOUGH ABOUT WHAT A GREAT EXPERIENCE IT WAS TO DEAL WITH FIVE STAR FORD AND YOU NOW HAVE A CUSTOMER FOR LIFE........... THANKS AGAIN---RALPH HUERTAS & FAMILY.................... More

Jason Howell was a great salesman. He made my car buying experience very easy and enjoyable. The whole crew at Five Star Ford were among the best I have every dealt with. I called regarding a used vehicle experience very easy and enjoyable. The whole crew at Five Star Ford were among the best I have every dealt with. I called regarding a used vehicle I'd seen on the internet and he wouldnt let me leave the house to come see the vehicle without first putting his hands on the car to verify that it was indeed still there. (Unlike another metro area dealership that had me come out to the dealership to find the vehicle had been purchased the night before). Jason made everything as smooth as possible and worked with me on my trade in. I will definately refer friends to him and Five Star Ford. THanks Jason!! More

David is always helpfull and very knowalgable about the David is always helpfull and very knowalgable about the vehicle that he is selling. This is the second truck I bought from David. Will always use David is always helpfull and very knowalgable about the vehicle that he is selling. This is the second truck I bought from David. Will always use David Deger as my salesmen. More

Lee provided "world class" customer support. I will highly recommend him to anyone who is looking to purchase a Ford product. An outstanding experience overall. will highly recommend him to anyone who is looking to purchase a Ford product. An outstanding experience overall. More

I would definitely buy another car from 5 Star Ford in the future. I found the car I wanted online and thanks to Mark Lancaster, I drove it off the lot 2 days later! I was very worried about being taken the future. I found the car I wanted online and thanks to Mark Lancaster, I drove it off the lot 2 days later! I was very worried about being taken advantage of in the deal as I was a woman buying a car alone. Mark went over everything step by step making sure I understood each step in the process. Upon signing the papers, the price was less than stated due to the great value they gave to my trade-in. I also did not have to play the "let me speak to my manager" game in the financing portion of the deal. That was very refreshing. Before leaving Mark made sure I knew what each button and guage did. He even used the SYNC system to sync my phone and mp3 player before I left. I will never buy anything but a Ford or go anywhere but 5 Star Ford. More