Five Star Ford

Ms Doreen Parker went above and beyond her duties as a salesperson to make sure we got the car that we really wanted. We really appreciate the hard work that she put into this deal. We will absolutely rec salesperson to make sure we got the car that we really wanted. We really appreciate the hard work that she put into this deal. We will absolutely recommend her to all of our friends and family. More

This was the easiest car purchase I have ever experienced. Robert was awesome. He knew his inventory, asked my needs and quickly found 2 vehicles that were matches. No high pressure or trap th experienced. Robert was awesome. He knew his inventory, asked my needs and quickly found 2 vehicles that were matches. No high pressure or trap the customer techniques. Robert was highly recommended to me, and I will do the same. More

Ollie was very helpful, we were able to find the right vehicle at the right price. The sales manager and finance manager were involved, helpful, and expedited the entire process. A prefect buying experi vehicle at the right price. The sales manager and finance manager were involved, helpful, and expedited the entire process. A prefect buying experience. More

Great experience overall. This is our first new Ford purchase and we were pleased. Everyone was friendly and knowledgeable. Our sales agent Chad Ritter did a great job. Thank you. purchase and we were pleased. Everyone was friendly and knowledgeable. Our sales agent Chad Ritter did a great job. Thank you. More

Working with Betty Watkins on the purchase of my new car was a great pleasure. I dragged Betty around the lot and the overflow lot for several hours trying to decide on which car to purchase. They were sell was a great pleasure. I dragged Betty around the lot and the overflow lot for several hours trying to decide on which car to purchase. They were selling so fast we kept having to regroup and look at what else was available. She stayed several hours after her normal time to get off of work and did not seem the least bit anxious to go home. She was dedicated to getting me a new car no matter what. I recommend anyone purchasing a new Ford go to 5 Star Ford in North Richland Hills and see Betty. More

Mel Seibel provided the best auto purchasing experience I have ever had. Mel was very patient with me and was totally up front with me on the purchase price, my trade in value and after purchase service. M I have ever had. Mel was very patient with me and was totally up front with me on the purchase price, my trade in value and after purchase service. Mel is the consummate professional, the numbers he provided me never changed and there was no pressure to meek the deal. More

Melvin was top notch and very patient with me. I exchanged emails for over a month with Melvin inquiring about pricing and finance options for a new F150. I am a very particular customer and very t exchanged emails for over a month with Melvin inquiring about pricing and finance options for a new F150. I am a very particular customer and very thorough with my research. With every inquiry, Melvin was quick to respond and extremely candid about pricing and options. I also worked deals with 3 other dealerships during the one month process to ensure I had the absolute best deal. Just about every aspect of the purchase experience with Five Star and Melvin was handled online. From finance approval and terms, trade-in valuation, to exact pricing of the vehicle was all handled from the comfort of my home. When i finally visited the dealer for my test drive, every number given to me in email exchanges remained consistent if not better when the final paperwork was signed. There was no pressure at all and absolutely no baiting with pricing just to get me in the dealership. This was by far the best new car purchase experience I've had. I recommend if you are in the market for a new Ford, drop Melvin an email and let him earn your business. More

Excellent experiene. Betty was a joy to work with. She was both professional and easy to be with. Working with Betty was like working with a friend and not a "sales person." I felt comfortable throught t was both professional and easy to be with. Working with Betty was like working with a friend and not a "sales person." I felt comfortable throught the entire experience, from beinning to end. I highly recommend both Betty and Five Star Ford. Additionally, the Sync class was also an excellent "customer service" dealership feature. Overall, this tells me Five Star Ford and its Sales Staff are "in touch" with the entire customer experience and not just into making the sale. More

I went to Five Star having never purchased a used vehicle from a dealer before. I told Shawn and Tony how much I had been pre-approved for by my credit union and didn't really want to go over that but I did from a dealer before. I told Shawn and Tony how much I had been pre-approved for by my credit union and didn't really want to go over that but I did love the Lexus I test drove. They worked with me on the price and I drove away a very happy customer and I love my "new" car. Thanks boys!!! More

All three gentlemena were very professional and did not pressure us into anything that we were not interesd in. Bill new the vehicled and answered all of our questions. He was a positive influence on our pressure us into anything that we were not interesd in. Bill new the vehicled and answered all of our questions. He was a positive influence on our selection. Sam, was very down to earth and worked with us as if he worked with us many times before, and this was his first time. Michael was very through in explaning the various service packages. He is a professional. The only thing that was missing is that this is my third vehicle I have purchased from 5 Star Ford and no one mentioned this in our dealings until I brought it up. There needs to be a focus on return customers. All three did thank us for our business. If someone asks me if they should go to 5 Star Ford, my answer will be a big yes. More