Five Star Ford

I just wanted to say that I had one of the most easiest and friendliest car buying experience with Sales Rep, Mel Seibel at Five Star Ford. Mel made me feel comfortable and that I was a top priority. Most and friendliest car buying experience with Sales Rep, Mel Seibel at Five Star Ford. Mel made me feel comfortable and that I was a top priority. Most of all he was honest and he didn't pressure me to buy. He is also very trustworthy. He allowed me to test drive my 2012 Ford Fusion with just myself and my family. I never had a car salesmen allow me to that. He was also very nice, honest, and not over bearing. When I get ready to buy my next car, Mel and Five Star Ford will be on the top of my list. Thanks Mel and Five Star Ford for a great car buying experience. Rose Riley Fort Worth, TX More

Every time we walked up to the door of the dealership, someone greeted us with a smile, opened the door for us, and asked how they could help us. We had just began our shopping for a new vehicle and were someone greeted us with a smile, opened the door for us, and asked how they could help us. We had just began our shopping for a new vehicle and were not sure what make or model we wanted. The salesman was patient and went into great detail about the first vehicle we test drove. Then, patiently went into great detail about the second vehicle we test drove. After each test drive we discussed all aspects of that vehicle (including price) at length in his office. We took at least half of his day, but left without making a purchase to look at other makes and models because we felt we needed to check them out to make sure we were getting what we really wanted at a price we really wanted to pay. After an exhaustive search, we returned to the dealership the following week. We test drove the vehicle we had decided on again. We discussed the vehicle in his office again and again he was very patient with us. There was no high pressure salesmanship employed. No one tried to rush us into making a decision. The discussion of price was amazing in that they beat what we expected the price to be and the vehicle had more features than what we had expected. Once we agreed to purchase the vehicle, there were options that we could purchase beyond the actual vehicle itself. Again, there was no pressure to buy anything. Each option was explained to us to allow us to grasp a full understanding of the product, but if our answer was "no thank you," we moved on to the next topic--no pressure. Everyone we dealt with had a smile and warm attitude toward us. And, everyone was very accommodating. Before we left with the vehicle, the salesman went over features with us and helped us to set up everything to our specifications. In thirty plus years of driving and purchasing several new vehicles, this was the first time we have ever done so without all of the stress, pressure, headache and confusion that we had experienced in previous purchases. Instead, we felt welcome and confident that we had made the right choice and paid the right price and that future contacts with them will be equally as pleasant. More

I had a truly pleasurable experience in buying my vehicle. Rick was really helpful in getting us the vehicle we wanted at a good price. Rick had everything ready for us when we arrived so we could d vehicle. Rick was really helpful in getting us the vehicle we wanted at a good price. Rick had everything ready for us when we arrived so we could drive the truck and we didnt have to spend the whole day buying it. I will most definently refer people to Rick Dike at Five Star Ford. More

I had a great sales experience at Five Star Ford thanks to the efforts of Carlos Hernandez. I was interested in a particular vehicle and I was turned over to Carlos as he was the most knowledgeable on tha to the efforts of Carlos Hernandez. I was interested in a particular vehicle and I was turned over to Carlos as he was the most knowledgeable on that particular car. I had done allot of research but still had questions and Carlos and I talked for at least 45 minutes reviewing all the unique features and capabilities of the vehicle. He was very smart on the car and if he didn't know the answer he had no problem bringing in other folks to make sure I got the info I needed (Adam - I'm sorry I forgot his last name but he runs the SNYC classes - was very helpful). When the time came we sat down to talk and Carlos flat out worked his butt off making this deal happen. He was always friendly and never pressured me as he worked to get the deal I wanted. I could not be happier with my purchase, I got the exact car I wanted for the price I walked in the door wanting to pay...THANK YOU CARLOS!! I would definitely recommend this dealership and I hope I get the chance to send some folks Carlos's way when it time for them to buy a Ford. I am officially back in the Ford family! More

I had an unfortunate incident with my old beater of a car on February 9. I was in dire need of a vehicle, and my wife and I went to Five Star Ford on February 10. We were looking at the Edge and the Explor on February 9. I was in dire need of a vehicle, and my wife and I went to Five Star Ford on February 10. We were looking at the Edge and the Explorer just to see what we thought we wouldn't be getting when Kolynn Smith came out on a very cold evening and asked us if we needed help. My wife and I were skeptical going into the dealership, but Kolynn made our experience a whole lot easier than we ever could have imagined. My wife and I could not have asked for a more pleasant car-buying experience, and we certainly have Kolynn Smith to thank for that. His willingness to go above and beyond to ensure a memorable car purchase is an invaluable asset to Five Star Ford. We were so excited by the experience that after purchasing the Explorer on February 11, we found ourselves back to lease a new Edge on February 15. Kolynn Smith is an amazing salesman and he will be who my wife and I seek out when the time to purchase a new car comes! More

My husband and I went to Five Star actually looking for a new Ford F150. Carlos met with us as soon as we drove up. He was friendly, attentive and not pushy. He listened to all of our needs and wants and new Ford F150. Carlos met with us as soon as we drove up. He was friendly, attentive and not pushy. He listened to all of our needs and wants and helped point us in the right direction. We had arrived with one vehicle in mind, but because we did not feel pressured we looked at several that were outside of our original plan. We ended up going with a much more expensive vehicle than we walked in for, but we felt like we got a good deal on a great truck. Carlos really tried to work for us and with us going back and forth with the finance department to get us the best deal possible. The finance/ finalizing paper work process was a little bit messy. This portion was out of Carlos' hands though. Once we selected the truck we wanted, we were essentially "passed" along to the financing department. We felt a bit like we were not thoroughly talked through the terms of the final deal other than the portion where they upsold us on additional warranty/insurance coverage. A week after we signed on the truck I received a phone call asking about income verification, etc when clearly we thought that had all been taken care of during the final signing process. I would recommend the dealership, but I would ask them up front at signing what all paper work they need so they do not bug you off and on for weeks after. More

Greg Miller was great at finding me the car I wanted. His sales attitude was perfect not to pushy and aggressive. He made sure to keep in contact with me through the whole process. They gave me a fair offer sales attitude was perfect not to pushy and aggressive. He made sure to keep in contact with me through the whole process. They gave me a fair offer on my trade in and got me out the door with everything I needed in a painless process. More

Greg was very helpful in finding what I wanted and didn't try to show me anything that wasn't what I was looking for. Everything was handled in a very timely manner. try to show me anything that wasn't what I was looking for. Everything was handled in a very timely manner. More

This is the third vehicle we've bought from this dealer. We have been pleased with the dealership and Ford in the past, went back to purchase another Ford. We have been pleased with the dealership and Ford in the past, went back to purchase another Ford. More

This si the second car I have purchased at 5 Star Ford. I had my last car serviced there for 12 years. I have been very pleased with the service on the last car. The salesman handled the sale of the new I had my last car serviced there for 12 years. I have been very pleased with the service on the last car. The salesman handled the sale of the new car very professionally. We are pleased with our dealings with 5 Star Ford. More