Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Five Star Ford
North Richland Hills, TX
8,445 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 8,445 reviews
January 06, 2022
Great team who is extremely helpful. I am not an easy customer at all and they made the experience very efficient and enjoyable. customer at all and they made the experience very efficient and enjoyable. More
by Brendentj4255
Employees Worked With
January 06, 2022
I contacted Crystal Sanders because of word of mouth recommendation. We spoke at length as to what I was looking for while I was on line looking at the inventory. She sent me an email video of a truck w recommendation. We spoke at length as to what I was looking for while I was on line looking at the inventory. She sent me an email video of a truck with everything I was looking for and said if I was interested to come in take it for a drive. It was exactly what I was looking for. The purchase went as smooth as glass. I couldn't ask for a better purchase experience. Thank you. Crystal Sanders has my Highest Recommendation. More
by AUBRYMAC
Employees Worked With
Crystal Sanders
January 05, 2022
Jason and everyone at the dealership was outstanding. The best overall car buying experience we ever had! Thank you!! The best overall car buying experience we ever had! Thank you!! More
by Yippers55
January 04, 2022
I contacted Five Star Ford - North Richland Hills through an online inquiry. I was promptly contacted, the next day, with a professional, friendly, focused response. I will buy my next Ford from this Five St an online inquiry. I was promptly contacted, the next day, with a professional, friendly, focused response. I will buy my next Ford from this Five Star Ford dealer, in 2022. More
by JMorris
Employees Worked With
January 04, 2022
Alfred is the best to work with. I highly recommend him and Five Star Ford! and Five Star Ford! More
by jtkosty
Employees Worked With
January 03, 2022
John Hilsinger and 5 Star Ford are fantastic!! We will without question be returning customers. without question be returning customers. More
by aaron.crider
Employees Worked With
January 01, 2022
I definitely would not recommend. Dealer does not take responsibility nor try to help customer. responsibility nor try to help customer. More
by Unsatisfied customer
December 29, 2021
Keeping me informed waiting on my new maverick truck orders Jeff is a great person orders Jeff is a great person More
by black.rodney34
December 28, 2021
Alfred and Justin were the best to work with. We highly recommend them and enjoyed our experience. recommend them and enjoyed our experience. More
by LindaH
December 28, 2021
John Hilsinger and MIT were very helpful, informative, available for questions and helped us feel like they had our best interest at heart. We enjoyed our experience with 5 Star Ford and look forward to c available for questions and helped us feel like they had our best interest at heart. We enjoyed our experience with 5 Star Ford and look forward to continuing our business with them! More
by ryannicolello
