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Five Star Ford
North Richland Hills, TX
8,445 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,445 reviews
March 01, 2022
Rick is a very knowledgeable helpful and experienced salesman who went out of his way to find us exactly what we wanted for the best deal available. We were referred to him by Jerry Reynolds and we are salesman who went out of his way to find us exactly what we wanted for the best deal available. We were referred to him by Jerry Reynolds and we are so glad he did. Lee is tech whiz and showed us how to get the most of our truck and the tricks we needed to know to run everything smoothly. Also a shout out to David Hill— A paperwork pro! Overall 5 star experience. More
by Lydz77
March 01, 2022
I recently bought an Eco Sport from Five Star. Crystal & John took excellent care of me! The entire process went fast and smoothly. Contact either of them if you need anything! You won’t be disa Crystal & John took excellent care of me! The entire process went fast and smoothly. Contact either of them if you need anything! You won’t be disappointed. More
by Sonja
February 17, 2022
I bought a new Ford F-250. Could not be happier with the way Rick Dike and his team helped me; from the ease of the sale, family like atmosphere, friendly service and the finan Could not be happier with the way Rick Dike and his team helped me; from the ease of the sale, family like atmosphere, friendly service and the financing was very easy. Danny even showed me how to use all the high tech gadgets before I left ! I am very pleased with the overall experience and am happy to say I will be back again for my next vehicle purchase. More
by btanner
February 17, 2022
This is actually for the North Richland Hills location. I'd heard of it through Crystal Sanders, but was helped by John Little, who was fabulous. He found me the perfect car, and I will definitely recommen I'd heard of it through Crystal Sanders, but was helped by John Little, who was fabulous. He found me the perfect car, and I will definitely recommend 5 Star going forward. More
by Jean
February 16, 2022
Great friendly service! They answered all my questions and explained all the features of my soon to be car. The car arrived sooner than expected as well! They answered all my questions and explained all the features of my soon to be car. The car arrived sooner than expected as well! More
by cbailey
February 16, 2022
I have always been pleased with 5 Star Ford & it’s salespeople. They have sheets treated me well & know me when I walk in! salespeople. They have sheets treated me well & know me when I walk in! More
by jpower28
February 16, 2022
Alfred was fantastic from beginning to end! He answered ALL the questions, showed us several options, and didn’t stop until the deal was done! He answered ALL the questions, showed us several options, and didn’t stop until the deal was done! More
by sarabethharris
Employees Worked With
February 14, 2022
They were attentive and found a perfect car that met my needs. Finalizing the deal and finance went very efficiently. My most pleasant vehicle purchase ever! needs. Finalizing the deal and finance went very efficiently. My most pleasant vehicle purchase ever! More
by COX.JEANNE
February 13, 2022
Have purchased many vehicles from Five Star Ford. We always ask for Alfred El-Darazi who is very helpful and efficient and makes purchasing a car very easy. Never felt pressured or rushed. always ask for Alfred El-Darazi who is very helpful and efficient and makes purchasing a car very easy. Never felt pressured or rushed. More
by Edgedriver15
February 07, 2022
It was my first time financing a car and Eugene was very helpful during the process helpful during the process More
by cheyenne.benningfield
