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Five Star Ford
North Richland Hills, TX
8,572 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,572 reviews
July 16, 2022
Great service from Diron and FiveStar Ford on getting our new Ford Transit Connect Titanium Van! new Ford Transit Connect Titanium Van! More
by clydejamescycles
July 16, 2022
We have been return customers to Five Star Ford and I would recommend them to anyone. Buying cars at Five Star Ford has always been a pleasant process and the people are really friendly. I highly recomme would recommend them to anyone. Buying cars at Five Star Ford has always been a pleasant process and the people are really friendly. I highly recommend using Five Star Ford. More
by DOODLENTX
July 15, 2022
Easy peasy pickup, good communication. Alfred loves people and it shows in his work. We'll always buy our fords here! Alfred loves people and it shows in his work. We'll always buy our fords here! More
by amandamonroe5
July 15, 2022
William Mays was incredible! He went the distance on making sure we were happy and very polite. Even did follow up calls to make sure the car arrived to our home in a timely mann He went the distance on making sure we were happy and very polite. Even did follow up calls to make sure the car arrived to our home in a timely manner. I can say that our next buy will be with five star again. More
by Sereenah83
July 13, 2022
Truly one of the most pleasant car buying experience’s I’ve ever had. Everyone I felt with was fantastic. I will recommend and purchase again and again the Sam Pack team I’ve ever had. Everyone I felt with was fantastic. I will recommend and purchase again and again the Sam Pack team More
by steve sulgrove
Employees Worked With
Other Employees :
Siva David "MIT" Christos
July 12, 2022
The dealership was clean and professional. Everyone went above and beyond in serving our needs. Everyone went above and beyond in serving our needs. More
by Jlsr2s
Employees Worked With
July 12, 2022
What an fantastic experience. Everyone we talked to was incredibly knowledgeable, personable and great. Not a single person had anything but a smile on their face and really seeme Everyone we talked to was incredibly knowledgeable, personable and great. Not a single person had anything but a smile on their face and really seemed happy we were there! And what can you say about Rick Dike. That guy is amazing. Yall better never loose him. He's the best. Ask anyone More
by Capt Bob
July 11, 2022
Crystal Sanders and John Little were amazing to work with. They found me a Tundra that was perfect for my families needs. They were patient and very understanding. Finance guy Siva David "MIT" Christos with. They found me a Tundra that was perfect for my families needs. They were patient and very understanding. Finance guy Siva David "MIT" Christos was awesome and made me fell comfortable about such a big purchase. I highly recommend all three of them to anyone. More
by Genemilstead
July 09, 2022
Preston and Robert were incredible! I hate dealerships and the whole process about buying a car, but Preston and Robert made it so easy. I would recommend both of them and that’s who I I hate dealerships and the whole process about buying a car, but Preston and Robert made it so easy. I would recommend both of them and that’s who I will always go back to. This is a real 5 star ford dealership!! 🙂 More
by ZinaNichole
