Five Star Ford

Best customer service experience ever! !! Doreen Bainbridge went above and beyond throughout my entire process of ordering my Bronco Outer Banks up to when it was ready for pick up. And ev !! Doreen Bainbridge went above and beyond throughout my entire process of ordering my Bronco Outer Banks up to when it was ready for pick up. And even beyond that as she had a person ready to give me a mini tutorial on my new vehicle before I drove off the lot. And also arranged for me to come back to go through some additional functions when I have more time. She is one of the best sales representatives I've ever worked with. She is very diligent, professional, and has a great and tremendously huge heart. You can tell this is not just a job to her. She genuinely cares about you as a person and not just a sales commission. Anyone I know looking for a Ford I will happily recommend her. I also want to give a shout out to Mike. He gave me the call to let me know it was ready. And even sent me a little video of my new Bronco so I could get a pre-view. And he had everything arranged for me, to go to financing, when I came for my appointment. Everyone at the Five Star Ford dealership, in North Richland Hills TX is truly wonderful. More

John Little and Crystal Sanders, in sales, and Chris, in finance, are the greatest people to work with, this is my 3rd car buy from them. Was so easy. Very little waiting. Made sure our experience was great finance, are the greatest people to work with, this is my 3rd car buy from them. Was so easy. Very little waiting. Made sure our experience was great, wonderful dealership and people. THANKS FOR WONDERFUL EXPERIENCE AND LOVE OUR CAR. Ronnie and Jeanie Cummings More

The entire process was quick, easy, professional and friendly. Alfred was a rockstar, and I would certainly buy here again. friendly. Alfred was a rockstar, and I would certainly buy here again. More

Took my truck to them February 17th for some warranty work. I had to leave it for them to diagnose it. Was finally diagnosed on March, 8th, and warranty company approved the repairs on March 10th. Timing work. I had to leave it for them to diagnose it. Was finally diagnosed on March, 8th, and warranty company approved the repairs on March 10th. Timing chain and water pump. Finally received a message yesterday saying it will be another 12 days "at the earliest" before its finished. At this point I am out more in rental car fees than the repair is going to cost. 6 weeks for a 15 hour job! Almost zero communication from my sevice advisor. Left at least 6 voicemails before I finally convinced them to send me to the managers voicemail. Wich did get my service advisor to call me back the next day. I know everyone is busy right now, but that should not keep you from providing even the basic customer services. Not getting any communication again. So I guess I am headed to the dealership today. Let's see if they can ignore me in person! More

We were at Five Star Ford this morning debating on returning in our lease or purchasing the vehicle. Marisa was totally transparent with our options. She helped us make the best decision. Marisa was a returning in our lease or purchasing the vehicle. Marisa was totally transparent with our options. She helped us make the best decision. Marisa was a pleasure to work with and was very thorough yet got us in and out as quickly as possible. We then went to the finance department and met with Tut Edwards. He was an absolute joy to work with and was very transparent as well. They are a prime example of how a vehicle purchase should be done. They were extremely polite and professional. We will be recommending all of our family and friends to do business with Five Star Ford because of this great experience today. Teresa & Scott More

I worked with Jason Howell on ordering a new 2022 F150, this is the 3rd vehicle I've purchased from him and he is always a pleasure to work with. No high pressure sales tactics, just a very friendly transa this is the 3rd vehicle I've purchased from him and he is always a pleasure to work with. No high pressure sales tactics, just a very friendly transaction, giving me direction when needed, but letting me make my own decisions. Very much appreciated! More

I know its been awhile but I still haven't forgot the great customer service experience I received in purchasing a vehicle from 5 Star Ford. best dealership hands down!! Special Thanks to Eugene Garcia, great customer service experience I received in purchasing a vehicle from 5 Star Ford. best dealership hands down!! Special Thanks to Eugene Garcia, Eddie Lauana ,Myron, and Tut Edwards. More

Mel Seibel and David "MIT" Christos are the best car industry people I have had worked with in 30+ years of buying cars! They should teach a class on customer service! I will be buying from Five Star industry people I have had worked with in 30+ years of buying cars! They should teach a class on customer service! I will be buying from Five Star again because of these 2 incredible individuals! More

Alfred and rest of staff are very friendly and professional. Will consider 5 star again for next purchase. professional. Will consider 5 star again for next purchase. More