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Five Star Ford
North Richland Hills, TX
8,445 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,445 reviews
March 29, 2022
Great experience overall. John did a great job keeping us informed of the ordering process for the Bronco. Mike stayed on top of any accessories that would hold up the order John did a great job keeping us informed of the ordering process for the Bronco. Mike stayed on top of any accessories that would hold up the order and we received ours earlier than most because of that. Dusty was great in explaining after market options for us. Very good experience from start to finish. More
by damjam60
March 28, 2022
William May is a man of his word. I've bought here before and will again. Quick and painless. I've bought here before and will again. Quick and painless. More
by WrperryII
March 28, 2022
Alfred provided great customer service from beginning to end! Highly recommend Alfred and Five Star Ford. end! Highly recommend Alfred and Five Star Ford. More
by chasitywilbur
Employees Worked With
March 28, 2022
I was in the market for a new car, as you know, the market is extremely fast paced at the moment. Called and was lucky enough to connect with Juan Hernandez, after seeing a car I was very interested in market is extremely fast paced at the moment. Called and was lucky enough to connect with Juan Hernandez, after seeing a car I was very interested in online. He took care of everything quickly, efficiently and even took the time for balloons on the Mustang for my birthday! Go down and see them, they will take care of you and happily answer any questions you may have and find you the car you want! More
by Kgeeslin11
March 26, 2022
Crystal Sanders and John Little were great and to the point. They really made this an easy process! point. They really made this an easy process! More
by bak4121
March 26, 2022
Alfred El-Darazi is kind,friendly and willing to help person, I didn't feel any pressure to buy Thanks to him I will buy again from 5 Star Ford Luis person, I didn't feel any pressure to buy Thanks to him I will buy again from 5 Star Ford Luis More
by nativetexans
Employees Worked With
March 26, 2022
Amazing customer service. In and out with a new car with financing and did it in less than four hours which is unheard of, especially with aftermarket equipment being added. T In and out with a new car with financing and did it in less than four hours which is unheard of, especially with aftermarket equipment being added. Truly a joy to work with these folk. Highest recommendation More
by montie
March 25, 2022
Everyone here was genuine and honest! Would send anyone of my family members here to buy a vehicle! Two thumbs up! Would send anyone of my family members here to buy a vehicle! Two thumbs up! More
by dontreyf
March 25, 2022
Super clean environment. Everyone there is very friendly and willing to help. Never feel like we have to wait for anyone. If we do, they always make sure we are comfortable, Everyone there is very friendly and willing to help. Never feel like we have to wait for anyone. If we do, they always make sure we are comfortable, offer a beverage and welcoming waiting areas. More
by Dan340378dan
March 22, 2022
John and 5 Star Ford NRH TX provided me a great vehicle buying experience. There is a lot to be said about their Best In Class mission statement, because every employee we encountered was a shinning examp buying experience. There is a lot to be said about their Best In Class mission statement, because every employee we encountered was a shinning example. More
by glick6
