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Five Star Ford
North Richland Hills, TX
8,574 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,574 reviews
October 19, 2022
This was the Best buying experience. We had the best salesperson, Crystal Sanders and John Little.((Sales)They were very helpful. Crystal was so nice to us in finding our truck. After we We had the best salesperson, Crystal Sanders and John Little.((Sales)They were very helpful. Crystal was so nice to us in finding our truck. After we found the truck my husband wanted, the dealership went out of their way to make this a enjoyable day. She showed him several things about the new truck. Sam O'Reggio(Aftermarket Sales Manager) He was so courteous and polite. While we were waiting on our vehicle to be detailed he took us up to Cane's and came back and got us when truck was ready. He went out of his way to make our experience wonderful. David McGee( Financial) He was not pushy about any thing, very polite as well. Helpful getting final papers done. These people made us feel so welcome and made us feel like they appreciated our business. Everyone there was nice to us. This is a great dealership. Location is good except for all the traffic if your not used to it.Thanks again five star for making our purchase go smooth. We will be back if we buy another new Ford!!! More
by jandpcollins
Employees Worked With
Other Employees :
David McGee- Financial Dept ( five stars), Crystal Sanders
October 18, 2022
Best buying experience ever. Very professional and friendly environment. Sales person Diron had a great communication skill. Finance department was great. Very professional and friendly environment. Sales person Diron had a great communication skill. Finance department was great. More
by Abshesh Luintel
Employees Worked With
October 18, 2022
I only buy cars from this dealer - Lee Clanton the best in Sales. The greatest Service Dept anywhere - Caleb is the most efficient Service Advisor ever! in Sales. The greatest Service Dept anywhere - Caleb is the most efficient Service Advisor ever! More
by cfickes
Employees Worked With
October 18, 2022
We were fortunate to speak with Alfred when we decided to purchase our Ford Mustang at the end of our lease term. Alfred was very patient, explaining everything in detail and walking us through the process s purchase our Ford Mustang at the end of our lease term. Alfred was very patient, explaining everything in detail and walking us through the process step by step. We will definitely recommend Alfred to anyone who wants to buy a Ford. More
by giannic71.gc
October 13, 2022
We had the honor of Alfred helping us - who was a complete Godsend by every stretch of the imagination. He really took time to go above and beyond and we felt safe and cared for the entire time. Bu complete Godsend by every stretch of the imagination. He really took time to go above and beyond and we felt safe and cared for the entire time. Buying a car can be a stressful experience...but Alfred made it a wonderful day! Thank you thank you thank you. We couldn't promote him more. He's the best and 5 Star Ford is wonderful! More
by anna.andersen
Employees Worked With
October 10, 2022
I ordered a Bronco from Mike Huntzinger. He told me not to listen to the horror stories or rumors on social media. He told me he would get me a Bronco and it would be delivered to me for the He told me not to listen to the horror stories or rumors on social media. He told me he would get me a Bronco and it would be delivered to me for the price on the order sheet. He kept all his promises and I am now the proud owner of a 2022 Wildtrak. I took delivery from my salesman Rick Dike. He was awesome and the deal was done in an hour. Lee Clanton then showed me everything I needed to know about the Sync 4 infotainment system. It is really nice to work with a dealership that doesn’t play games and delivers on every promise they make. Thanks guys for a completely stress free buying experience. Five Star Ford is my dealership of choice from this point forward. More
by Tigerjim
October 10, 2022
This is the most unorganized group of people I have ever dealt with. I bought a used car 20 days later they want to come pick up car , that I signed contract on gave them my down payment in good faith, too dealt with. I bought a used car 20 days later they want to come pick up car , that I signed contract on gave them my down payment in good faith, took the car home cleaned it up fix a lot of the little things wrong with it. Now they want me to bring it back cause they didn't get it funded. I have talked to about 8 different people on this and nobody knows what's going on. No offer to refund my money, no nothing except they cant get it funded. I talk to the finance company, they dont know nothing, they just said contract was canceled. They dont know who canceled the contract or why. More
by chetbales
Employees Worked With
October 09, 2022
Best experience I’ve had with buying a car very friendly and Great service. Thank you 5 star ford!!! and Great service. Thank you 5 star ford!!! More
by DannyBarriga8
Employees Worked With
October 08, 2022
Top notch service! John knew just the right car for us. He quickly had it prepared and had us set up with the financing department in no time. I am beyond happy with th John knew just the right car for us. He quickly had it prepared and had us set up with the financing department in no time. I am beyond happy with the customer service and deal that we got from Five Star Ford. More
by odymomang
October 07, 2022
I’m really disappointed with the service his time around. This is our third vehicle to buy at Five Star and I’m not happy. We were to supposed to have a battery replaced before we left the day we bought the This is our third vehicle to buy at Five Star and I’m not happy. We were to supposed to have a battery replaced before we left the day we bought the car. That didn’t happen. We contacted the salesman, Mr. Lintz and set up an appointment for today. However there was not a battery available even though a week has passed and there was plenty of time for a battery to be ready. We have to go pick my kids up from school and can’t do that now due to this unnecessary delay. So we have to come back a third time to get battery that should have been taken care of today. More
by sthomasson1128
Employees Worked With
