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Five Star Ford
North Richland Hills, TX
8,572 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,572 reviews
June 10, 2015
Hard worker I have never had a dealer work so hard for us to get what we wanted or give up Doreen will surprise you how hard she works on what you want I have never had a dealer work so hard for us to get what we wanted or give up Doreen will surprise you how hard she works on what you want More
by fordf150
Employees Worked With
Doreen Parker Bainbridge
June 10, 2015
Tony Mellado Tony was very helpful in finding the car I wanted, and he helped me be able to afford the monthly payments. I love 5 Star Tony was very helpful in finding the car I wanted, and he helped me be able to afford the monthly payments. I love 5 Star More
by anita's screen
Employees Worked With
Tony Mellado
June 10, 2015
Sabotage This man likes to hear himself talk. He's full of hot air and does not stand behind what he says he will do. Case in point: I came in to have a simple This man likes to hear himself talk. He's full of hot air and does not stand behind what he says he will do. Case in point: I came in to have a simple belt replaced. Almost $400.00 later the belt is fixed but my truck was sabotaged. It barely ran on the way home and I brought it back. I told Robert what I had fixed and the sabotage I suspected. But, he just went on & on about how great of service he provides and this was not the case. He calls Ric up to check my truck. Instead of addressing the issue, he begins to run down my truck telling me how poor of shape it is in and started to tell me I needed this and I needed that and played the old car dealers game of trying to sell you more than what is asked for. JUST FIX THE PROBLEM. I tried to call but the lady said he leaves at 2 PM (I wish I had a job where I could get off at 2 PM). He left me hanging. My truck has some miles on it, but it has never had any problems until the belt broke and I made the mistake of pulling into 5 Star (AGAIN). They do this to me everytime I go in there. I guarantee it is the last time. More
by 5StarSucks
Employees Worked With
June 10, 2015
excellent I bought two cars from there. both of the cars turned out excellent. Felipe Lopez a good salesperson to me. I recommend five star Ford to everybody I I bought two cars from there. both of the cars turned out excellent. Felipe Lopez a good salesperson to me. I recommend five star Ford to everybody I know More
by Johnny 1205
Employees Worked With
Felipe Lopez
June 10, 2015
Five Star Ford-Jason Howell My wife and I were looking for a car after running into some credit issues. Jason Howell took care of us in a very professional, efficient and pleasa My wife and I were looking for a car after running into some credit issues. Jason Howell took care of us in a very professional, efficient and pleasant manner. We weren't sure exactly what we could do but he got us into a beautiful certified pre-owned vehicles quickly and comfortably. I would recommend Five Star Ford to anyone who wants to enjoy the car buying experience, not dread it! More
by chris1010
Employees Worked With
June 10, 2015
Great! After owning a 2004 Ford Explorer for 11 years, we finally decided to upgrade. From the first minute we met Tony Mellado, we felt welcomed. He liste After owning a 2004 Ford Explorer for 11 years, we finally decided to upgrade. From the first minute we met Tony Mellado, we felt welcomed. He listened to our list of "wants", and came up with the perfect vehicle, a 2015 Ford Edge. Tut Edwards made the financing experience painless. All in all it was a great experience at Five Star Ford. We will return for our next vehicle! More
by Cheek, R.
June 09, 2015
Five Star Ford Rocks! We have bought all our Ford's at Five Star and wouldn't go anywhere else to buy a Ford. Our salesman, David Hardick was great and treated us like we w We have bought all our Ford's at Five Star and wouldn't go anywhere else to buy a Ford. Our salesman, David Hardick was great and treated us like we were part of the family. He worked with us until he found exactly what we wanted in a truck. David was very knowledgeable and made it easy to buy a truck. Bob Little in finance made it easy to complete the paper work and got us the best financing for us. We recommend everyone to Five Star. More
by Steve
Employees Worked With
David Hardick
June 09, 2015
Five Star Ford is a Fitting Name. The most pleasant auto purchasing experience I have ever had. Sales Consultant Joe Ferrantelli was professional and polite from beginning to end. Joe The most pleasant auto purchasing experience I have ever had. Sales Consultant Joe Ferrantelli was professional and polite from beginning to end. Joe openly provided me with all the information I requested concerning the truck I wanted to buy, and never applied any pressure or "fast talk." Business manager Bob Little Greeted me with a friendly smile and firm hand shake, making me feel comfortable as he explained the terms of my contract. Bob's friendly conversation actually had me laughing during this stage of my vehicle purchase (that's a first). The entire process was so simple that it took less than two hours to locate, make a bid and buy my truck. Before leaving the lot, Joe took the time to program my phone to my "Sync" and gave me a tutorial on many of the trucks features. I will definitely return to Five Star Ford for any future vehicle purchases. More
by Mark V.
Employees Worked With
Joe Ferrantelli
June 09, 2015
Great customer service Excellent car shopping experience with great customer service. Friendly salesmen who work with your needs to find the right car for you! Worth the dri Excellent car shopping experience with great customer service. Friendly salesmen who work with your needs to find the right car for you! Worth the drive. More
by Skyballiew
Employees Worked With
Anthony Snyder, Bashar (Bob) Nemri
June 09, 2015
Love this dealership and the whole experience I had the best car buying experience ever, from the minute we step in the parking lot till we took delivery on the new vehicle, we were greeted by Mr. I had the best car buying experience ever, from the minute we step in the parking lot till we took delivery on the new vehicle, we were greeted by Mr. Bob Nemri ,everything went smooth, Bob treated us like royalty , we love the experience and the way Mr. Nemri treated us,Can't be more satisfied and we also like to mention Anthony the finance manager ,he did great job finding us the best financing , Thank you all at Five Star for a great car buying experience . We will be back and we will spread the good word. More
by Sandood96
Employees Worked With
Anthony Snyder, Bashar (Bob) Nemri
